How to Get a Serendipit Refund

• Service Information: Clearly identify the specific consulting service you are requesting a refund for, including the service name and date of purchase.
• Transaction ID: Locate your unique transaction ID from your email receipt or account dashboard to facilitate tracking.
• Account Details: Provide your account email address or username associated with your Serendipit account for verification purposes.
• Proof of Payment: Gather and attach your payment confirmation or receipt that shows the payment was processed.
• Reason for Refund: Write a detailed explanation of the reason why you are seeking a refund, as this information will be reviewed during the process.
• Previous Communication: Include any previous correspondence with Serendipit regarding this service, such as emails or chat transcripts that may be relevant.
• Consultation Notes: If applicable, attach any notes or documentation from the consulting sessions that could support your refund request.
• Timeline: Make a note of the timeline of events, including service delivery dates and any issues encountered, to provide context for your request.

*Working days are Monday to Friday, and don't include public holidays.

At Serendipit, we are committed to providing valuable consulting services tailored to your needs. Understanding your rights regarding refunds is essential for ensuring a satisfactory experience with our offerings. While refunds are evaluated on a case-by-case basis, specific scenarios may qualify for a refund based on individual circumstances related to our consulting services. Below are some situations that might be considered for eligibility:

• Service Ineffectiveness: If you feel that the consulting service provided did not meet the agreed-upon deliverables as outlined in your contract, this may qualify you for a refund evaluation.
• Consultation Rescheduling: In instances where a scheduled consultation is repeatedly postponed by our team without prior notice, you might be eligible to inquire about a refund.
• Service Delivery Issues: If there are delays in the delivery of your requested consulting services, this may impact eligibility for a refund, depending on specific terms set in your agreement.
• Billing Discrepancies: Should you notice any inconsistencies in your billing related to service packages purchased, clarification may lead to a discussion surrounding refunds.
• Contractual Terms: If your situation aligns with the cancellation and refund policies detailed in your service agreement, you may qualify for a refund based on those specific terms.

We encourage you to reach out to our support team for further clarification on these scenarios and to discuss your individual situation regarding refunds. Your satisfaction is our priority, and we are here to assist you in any way we can.

At Serendipit, we understand that sometimes plans change or expectations aren't met. Our refund process is designed to address common user scenarios seamlessly. Here are a few examples of how users have successfully claimed refunds:

• Service Downtime: A client reliant on Serendipit's marketing analytics service experienced an unexpected service interruption that lasted several hours during a crucial reporting period. After clarifying the situation with our support team, they received a refund for that month's subscription fee due to the inconvenience.
• Incorrect Subscription Plan: A user mistakenly upgraded to a higher-tier subscription without fully intending to. Upon noticing the change within a day, they contacted Serendipit customer support. After reviewing the request, a full refund was issued for the difference, along with assistance in reverting to the original plan.
• Miscommunication on Renewal Terms: After subscribing to a Serendipit service, a user reached out to inquire about the renewal terms, feeling uncertain about the commitment. They discovered that their understanding of the auto-renewal policy differed from the actual terms. Upon their request, we provided a refund for the recent automatic renewal, as they had not anticipated this charge.
• Unmet Service Expectations: A user purchased a consulting package with certain performance deliverables. After the initial consultations, they felt that their expectations were not aligned with the outcomes delivered. They reached out to our customer support team, who carefully evaluated their feedback and processed a partial refund based on the service agreement.

Tracking your refund status with Serendipit is straightforward and designed to keep you informed at every step. Here are some simple tips to efficiently monitor your refund progress:

• Email Notifications: Keep an eye on your inbox for emails from Serendipit regarding your refund. These messages typically include detailed updates and important information regarding the status of your refund.
• In-App Notifications: If you use the Serendipit mobile app, you’ll receive instant notifications about important changes to your refund status. Make sure notifications are enabled in your app settings to stay updated.
• Account Dashboard: Log into your Serendipit account and navigate to the dashboard. Here, under the Order History section, you can view the status of all your transactions and track any pending refunds.
• Billing Section: For a comprehensive view, check out the Billing section of your account. This area will provide insights into processed refunds, expected timelines, and any related financial details.
• Refund Progress Details: When tracking your refund, look for specific updates that indicate the current status, such as "Refund Requested," "Processing," or "Refund Completed". This will help you gauge how far along your request is.
• Customer Support: If you can’t find the information you need, don’t hesitate to reach out to Serendipit’s customer support through the Help Center. They can provide direct updates on your refund status and assist with any queries.