Many users don’t consider the intricacies of billing until an unexpected charge catches their attention, often relating to automatic subscription renewals. This guide is designed to demystify the refund process for Servant Keeper Online Giving, outlining who is eligible for refunds and the straightforward steps to request them swiftly. Whether you're a first-time user or have been with us for a while, our aim is to provide a clear, helpful resource for navigating refunds with ease.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Servant Keeper Online Giving account details, including your username and registered email address.
Transaction ID: Locate the specific transaction ID for the donation or payment you wish to refund; this will be crucial for referencing your request.
Donation Receipt: Have a copy of the donation receipt or confirmation email that was sent to you after making the transaction.
Reason for Refund: Prepare a clear explanation for why you are requesting a refund, as this may be required for processing.
Payment Method Details: Be ready to provide information about the payment method used (credit card, bank account, etc.) for verification purposes.
Supporting Documentation: Gather any additional documentation that may support your refund request, such as correspondence related to the transaction or discrepancies noted.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Bank Transfer
5-7 working days
eCheck
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Servant Keeper Online Giving
Servant Keeper Online Giving provides a platform for churches and organizations to manage donations and contributions online. Users have certain rights regarding refunds based on specific circumstances related to their account and usage of the service.
While Servant Keeper Online Giving strives to provide transparency and clarity in its billing practices, it is important for users to understand the situations in which they may qualify for a refund. The following scenarios outline circumstances that could potentially apply:
Subscription Changes: If a user encounters an issue with their subscription level that affects services rendered, they may want to inquire about potential adjustments or refunds based on utilization.
Service Interruption: In cases where users experience significant interruptions to the Online Giving service that affect their ability to process donations, they may be eligible for a refund for the affected period.
Account Termination: If an account is terminated prematurely due to specific conditions that prevent access to service features, users might explore refund eligibility for the unused portion of their subscription.
Incorrect Payment Processing: Users who suspect discrepancies in payment processing related to their donations may want to discuss these instances to determine if adjustments or refunds are warranted.
Users are encouraged to reach out to Servant Keeper Online Giving’s customer service for personalized assistance regarding their specific situations and to clarify any questions about potential refunds based on the above criteria.
Step-by-Step Process to Request Your Servant Keeper Online Giving Refund Like a Pro
If you purchased through Servant Keeper Online Giving:
Visit servantkeeper.com and log in to your account.
Navigate to the Account Settings by clicking on your profile icon.
Select Billing from the drop-down menu.
Locate the Subscription section.
Find the relevant membership or subscription you wish to request a refund for and click on Manage.
Select Request Refund and fill out the form provided.
Explain your request by mentioning that the subscription renewed without notice.
Emphasize that the account was unused or not needed anymore.
Submit your request and keep an eye on your email for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Tap on Subscriptions.
Select the subscription you want to cancel or refund.
Tap Report a Problem and choose Request a Refund.
Mention that you are seeking a refund for a renewal.
State that you were not aware of the renewal date.
Submit your request for processing.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the upper left corner.
Select Account.
Scroll down to Purchase History.
Find the relevant transaction and tap on it.
Select Refund.
Indicate that the subscription was renewed unexpectedly.
Express that the service was never utilized.
Follow the on-screen prompts to complete your request.
If you purchased through Roku:
Log in to your Roku account online.
Click on Manage Account.
Select Subscriptions from the menu.
Locate the Servant Keeper subscription and click on Details.
Select Cancel Subscription and then click on Request Refund.
Mention that the renewal was not expected at this time.
Highlight lack of usage since subscription commencement.
Submit the request and wait for a confirmation email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Servant Keeper Online Giving for Refund
I would like to request a refund of [Amount] due to [describe reason].
If applicable, I have attached the relevant documentation for your review.
I kindly request confirmation regarding this refund request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but not yet processed.
Your refund is in queue. It may take a few business days before it is processed.
Processing
The refund is currently being processed by the system.
The refund is on its way. You will receive a confirmation once it is completed.
Refunded
The refund has been successfully processed and funds have been returned.
The amount has been credited back to your original payment method. It may take a few days to reflect in your account.
Partially Refunded
A partial refund has been issued for your request.
Only a portion of the total amount has been returned. Check your transaction history for details.
Completed
The refund process is complete, and all transactions have been finalized.
Your refund is finalized, and your account balance has been updated accordingly.
Canceled
The refund request has been canceled and will not be processed.
Your refund request was not completed. Please reach out for further assistance if you need it.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refunds can occasionally arise in specific situations with Servant Keeper Online Giving. Here are some realistic scenarios illustrating how users have successfully claimed refunds:
Subscription Plan Change: A user decided to upgrade their subscription to a higher tier for additional features but later realized they did not need the extra services. They contacted customer support, explained their situation, and requested a refund for the difference in cost, which was promptly processed.
Accidental Contribution Entry: A church administrator mistakenly entered an incorrect amount during a scheduled contribution setup. After recognizing the error, they reached out to Servant Keeper’s support team to correct the entry and were able to receive a refund for the over-contributed amount.
Service Disruption Resolution: During a critical service outage, a user experienced difficulties accessing their account, impacting their ability to manage donations. After the issue was resolved, they informed support about their inability to utilize the service during that time, leading to a credit applied to their account for the inconvenience.
Plan Cancellation Request: A user decided to discontinue their monthly service for personal reasons. After submitting their cancellation request and confirming their last month of usage, they found they had been charged for a partial month due to timing. The support team reviewed the case and issued a refund for the unused days.
The Easiest Way to Get a Servant Keeper Online Giving Refund
If you're frustrated trying to get a refund from Servant Keeper Online Giving—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Servant Keeper Online Giving is crucial for staying informed about your financial transactions. Here are some specific steps to follow:
Email Notifications: Keep an eye on your email inbox, as Servant Keeper Online Giving typically sends an email confirmation once your refund has been processed. This email will contain key details about the refund, including the amount and the date it was initiated.
Account Dashboard: Log into your Servant Keeper account and navigate to your Account Dashboard. Here, you can find a dedicated section for tracking your refunds, where any active refund requests are listed with real-time updates on their status.
Order History: Review your Order History within your account. Each transaction will have a status indicator, showing whether it is pending, processed, or refunded. Clicking on individual transactions will provide more detailed information about the refund process.
Billing Section: Access the Billing Section in your account settings. This area will provide a comprehensive overview of all your financial activities, including refunds, that you can review at any time.
In-App Notifications: If you are using the Servant Keeper mobile app, make sure to check for in-app notifications. Whenever there is an update regarding your refund status, you will receive push notifications directly to your mobile device for immediate awareness.
Customer Support: For any questions regarding your refund status that cannot be answered through the above methods, consider reaching out to Servant Keeper’s Customer Support. They can provide personalized assistance and clarify any uncertainties regarding your refund process.
FAQ
Refunds for services or donations made through Servant Keeper Online Giving are typically handled based on the organization's refund policy. If you've forgotten to cancel on time, it's best to reach out directly to the organization for clarification on their specific policies regarding refunds and potential resolutions.
Refunds for Servant Keeper Online Giving typically take 3 to 5 business days to process and appear in your account, depending on your financial institution's policies. Please note that the exact timing may vary based on the bank's processing speed.
If you see a charge but do not have an active subscription, please first check your email for any subscription-related confirmations or notifications. If you’re unable to locate any information, reach out to Servant Keeper's customer support for assistance in identifying the charge and resolving the matter.
If you're unable to secure a refund directly from Servant Keeper Online Giving, consider reaching out to customer service again for additional assistance. You may also want to explore the option of escalating your inquiry within their support system. Additionally, reviewing your account details to ensure all information is accurate can be helpful in addressing your concerns.
If you encounter difficulties receiving a refund from Servant Keeper Online Giving, it may be helpful to review their refund policy for clarity on your situation. You can also reach out to their support team again for further assistance, ensuring you provide all relevant account details to facilitate the process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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