Many users often overlook their billing details until they are met with an unexpected charge, such as an automatic subscription renewal. This guide aims to clarify how refunds work for Set Genie - Setlist Helper, detailing eligibility criteria and the straightforward steps to request your money back promptly. We understand that navigating billing issues can be frustrating, and we’re here to help you resolve any concerns with ease.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Set Genie account email and username ready.
Transaction ID: Locate the transaction ID from your purchase confirmation email as it's required for processing refunds.
Purchase Date: Have the date of the transaction handy to expedite the refund process.
Subscription Status: If applicable, verify your subscription type and details (monthly, yearly) that may impact your refund eligibility.
Reason for Refund: Prepare a clear and concise reason for your refund request to facilitate quick resolution.
Supporting Documentation: Gather any screenshots or emails of issues encountered, and previous correspondence with support if applicable.
Payment Method Details: Be ready to provide the payment method used for the transaction (credit card, PayPal, etc.) for verification purposes.
Update Request History: Check your request history for any prior refund requests and their statuses to ensure clarity in your new request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
1-3 working days
Google Pay
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Set Genie - Setlist Helper
At Set Genie - Setlist Helper, we strive to provide an enjoyable and valuable experience for our users as they access setlist resources and related tools. Understanding your rights and eligibility for refunds can be important as you navigate our services. Refund eligibility may differ based on specific scenarios related to our subscription-based model and the services we provide.
Users may find themselves in situations where a refund may qualify due to the following reasons:
Service Disruption: If there is a significant interruption in service that prevents access to critical features for a prolonged period, users may explore options for refund eligibility.
Subscription Cancellation: In case of subscription cancellation during the renewal period, users may inquire about the possibility of a refund for unused days of service.
Billing Errors: Users are encouraged to review their billing statements, as discrepancies that do not align with the subscription plan can lead to discussions about potential refunds.
Feature Unavailability: If a promised feature or service is not available for the duration of your subscription, users might seek clarification on whether this affects their eligibility for a refund.
Technical Issues: Persistent technical issues that hinder usage may prompt users to assess refund possibilities in alignment with their service level.
It is advisable for users to review their account settings and the specific terms associated with their subscription for further clarity on these matters. For any questions regarding eligibility for a refund, users are encouraged to reach out to our support team for assistance.
Step-by-Step Process to Request Your Set Genie - Setlist Helper Refund Like a Pro
If you purchased through Set Genie - Setlist Helper.com:
Visit the Set Genie website and log into your account.
Click on your Profile icon at the top right corner.
Select Account Settings from the dropdown menu.
Navigate to the Billing section.
Look for the Manage Subscriptions link and click it.
Find the subscription you wish to refund and click on Request Refund.
In the message box, mention that the subscription renewed automatically unexpectedly.
Submit your request, and keep an eye on your email for any follow-up.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the Set Genie subscription and tap on it.
Scroll down and select Report a Problem.
Choose Item didn't work or was defective.
In your message, emphasize that the subscription was not used. Be clear but concise.
Submit your report and wait for a confirmation email.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines).
Go to Subscriptions.
Find your Set Genie subscription and select it.
Tap on Manage, then choose Refund.
In the reason box, state that you were unaware of the renewal.
Submit your refund request.
If you purchased through Roku:
Log into your Roku account on a web browser.
Navigate to the Manage Your Subscriptions section.
Locate the Set Genie subscription from the list.
Click on Cancel Subscription first if it prompts you.
After cancellation, look for the Request Refund option.
In your message, note that the subscription renewed without notification.
Complete the refund request form and submit.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Set Genie - Setlist Helper for Refund
I would like to request a refund for the amount of [Amount]. I have attached any relevant documentation for your reference.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your assistance.
Sincerely, [Your Name]
Phone: [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet processed.
You will receive an update once the review process is complete, typically within 3-5 business days.
Processing
Your refund is currently being processed by our team.
You should expect the funds to be visible in your account within 7-10 business days.
Refunded
Your refund has been approved and processed successfully.
Funds should now be available in your original payment method. Check your account for confirmation.
Partially Refunded
Only a portion of your refund has been processed due to specific circumstances.
You will receive an email detailing the refund amount and the reason for the partial refund.
Completed
Your refund request has been finalized.
All transactions related to this refund are complete. No further action is needed.
Canceled
Your refund request has been canceled, usually at your request or due to ineligibility.
If you feel this is an error, please contact our support team for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Set Genie - Setlist Helper, users interact with a subscription-based platform that aids in creating and managing setlists for live performances. Here are some realistic scenarios where users successfully claimed refunds:
Subscription Downgrade: A user decided to downgrade from the premium plan after realizing they didn’t need the additional features for their upcoming gigs. After contacting support to clarify the differences and confirm the change, they received a refund for the unused portion of their previous plan.
Billing Cycle Confusion: A musician noticed an unexpected charge after they had mistakenly selected an annual subscription instead of a monthly one. They reached out to Set Genie’s customer support, who verified the error and promptly issued a refund for the additional amount charged.
Service Interruption: During a crucial week leading up to a performance, a user experienced a temporary service disruption that impacted their setlist preparation. After reporting the issue and verifying the downtime, they were offered a refund as a goodwill gesture for the inconvenience.
Account Miscommunication: A user found themselves charged for a renewal that they believed they had disabled. Upon inquiry, customer support confirmed the subscription toggle was misconfigured, and they provided a refund for the renewal fee after assisting in adjusting the user’s account settings to prevent future misunderstandings.
The Easiest Way to Get a Set Genie - Setlist Helper Refund
If you're frustrated trying to get a refund from Set Genie - Setlist Helper—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Set Genie - Setlist Helper can be done efficiently through several dedicated channels. Below are specific tips on how to stay updated on your refund progress:
Email Notifications: Set Genie sends out email updates regarding your refund status. Look for emails titled 'Refund Update' in your inbox, which will contain details about the progress of your refund.
In-App Notifications: If you're using the Set Genie mobile app, ensure that notifications are enabled. You will receive push notifications about any changes in your refund status directly through the app.
Account Dashboard: Log into your Set Genie account and navigate to the Order History section. Here, you will find a detailed list of your past transactions along with the current status of any refunds.
Billing Section: Check the Billing section under your account settings to see a summary of all recent charges and credits, including refunds. This gives you an overview of your financial transactions.
Refund Progress Details: When tracking your refund, Set Genie provides specific information about the refund process, including whether it is pending, processed, or completed. This information will be visible in both your email updates and your account dashboard.
FAQ
Refunds for subscriptions typically depend on the specific terms of the service. If you've forgotten to cancel on time, please reach out to our support team, and we’ll review your request to see if we can assist you. We appreciate your understanding and are here to help.
Refund processing times can vary depending on your bank or payment provider, typically ranging from 3 to 10 business days. Once completed, you should see the refund reflected in your account accordingly. If you have any concerns, feel free to reach out to customer support for assistance.
If you see a charge but don't have an active subscription, we recommend checking your email for any account-related messages or receipts that could clarify the transaction. If you're still unsure, please reach out to our customer support with your transaction details for further assistance.
If you're unable to obtain a refund directly from Set Genie - Setlist Helper, consider reaching out to their customer service again for further assistance. You may also want to explore escalating your request within their support system or reviewing your account details to ensure everything is in order. This can help clarify your situation and potentially lead to a resolution.
If Set Genie - Setlist Helper is unable to issue a refund, consider reviewing the refund policy for guidance on eligibility. You may also want to contact their support team again for clarification or assistance. Additionally, check your account details to ensure all information is accurate and up-to-date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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