How to Get a Seva Wellness Refund

• Order Number: Locate your unique order number from your Seva Wellness purchase confirmation email.
• Transaction ID: Have your transaction ID ready, which you can find in your payment receipt or bank statement.
• Account Email: Use the email address associated with your Seva Wellness account for identification purposes.
• Purchase Date: Document the date of purchase to ensure it falls within the refund timeframe.
• Product/Service Details: Be prepared to provide specific details about the product or service you are seeking a refund for.
• Refund Reason: Clearly articulate your reason for requesting a refund, as this information is typically required.
• Photos or Evidence: Gather any relevant photographs or documents that support your refund request, if applicable.
• Cancellation Confirmation: If applicable, include proof of cancellation of any appointments associated with your service.

*Working days are Monday to Friday, and don't include public holidays.

At Seva Wellness, we value our users and strive to maintain a seamless experience with our services, which significantly focus on wellness treatments and holistic therapies. Users may have specific rights concerning refunds based on the nature of the services provided. Understanding your eligibility for a refund is essential for managing your account effectively.

• Unused Services: If you have purchased wellness sessions but have not yet attended any, you may qualify for a refund upon request.
• Service Cancellation: In instances where a session has been canceled by Seva Wellness due to unforeseen circumstances, you may be eligible for a refund or rebooking.
• Packages Purchased: If you have bought a package of services and find that certain sessions are not utilized within the validity period, you may inquire about a possible refund for those unused services.
• Prepayment for Services: Users who have prepaid for a series of treatments might find eligibility for a refund if the services cannot be scheduled within an acceptable timeframe due to scheduling conflicts.
• Service Dissatisfaction: If a specific service did not meet your expectations, you may reach out to discuss your experience and determine if a refund is a suitable option based on our satisfaction policy.

These situations represent common scenarios where users may consider inquiries about refund eligibility. Always feel free to contact Seva Wellness directly for specific inquiries regarding your account and potential refunds.

At Seva Wellness, we strive to provide seamless service experiences for our users. However, there are times when circumstances lead to refund requests. Here are some real user scenarios where refunds were successfully claimed:

• Service Interruption: A user scheduled a virtual wellness consultation found that the session was interrupted due to technical issues on the platform. After reporting the incident, they received a prompt refund for the session as a goodwill gesture.
• Accidental Subscription Renewal: A user intended to downgrade their subscription but forgot to finalize the change before the renewal date. Upon realizing the error, they reached out to Seva Wellness support, who promptly processed a refund for the renewal fee.
• Gift Card Balance Confusion: A customer purchased a gift card but encountered difficulties when trying to redeem it online. After clarifying their account issues with customer support, they were able to receive a refund for the unused value on the card, ensuring they could use the funds later.
• Product Shipping Delay: A customer ordered a self-care package which was delayed beyond the estimated delivery date. Contacting Seva Wellness, they were informed of the issue and received a refund for the shipping cost alongside an offer for a discount on their next purchase as a gesture of appreciation.

Tracking your refund status at Seva Wellness is straightforward and designed for your convenience. Here are some efficient ways to stay updated on your refund progress:

• Check Your Email: Seva Wellness communicates refund updates via email. Look for messages with subject lines containing "Refund Status" or similar to get detailed progress information.
• Utilize the In-App Notifications: If you have the Seva Wellness mobile app, ensure notifications are enabled. Updates on your refund status will appear here, giving you real-time alerts.
• Visit Your Account Dashboard: Log into your Seva Wellness account and navigate to the "Order History" section. Here, you can see the status of your refund request and any related updates.
• Review the Billing Section: Under the "Billing" section of your account, you can find detailed information about your transactions, including any pending refunds and their anticipated completion dates.
• Track Progress in Real-Time: Seva Wellness provides specific information about refund progress, including whether your request has been approved, processed, or issued back to your original payment method.
• Customer Support: If you're unsure or need further assistance, feel free to reach out to Seva Wellness customer support directly through the contact options available in your account. They can provide personalized assistance regarding your refund status.