How to Get a SF State Orientation Refund

• Student ID Number - Have your SF State student ID number readily available for identification purposes.
• Proof of Enrollment - Collect any documents that confirm your enrollment in SF State for the orientation.
• Transaction ID - Locate the transaction ID from your original payment receipt to expedite the refund process.
• Cancellation Confirmation - If applicable, email or document confirming your cancellation of the orientation session.
• Payment Method Details - Prepare details of the payment method used, for example, the last four digits of the credit/debit card or PayPal account.
• Refund Request Form - Print and complete any specific refund request form provided by SF State Orientation.
• Reason for Refund - Clearly articulate the reason for your refund request, adhering to any specific guidelines provided by the merchant.
• Contact Information - Ensure your current contact information is included, allowing SF State to reach you if needed.
• Additional Documentation - Gather any additional documents, such as emails concerning the orientation that may support your refund request.

At SF State Orientation, we strive to provide a seamless and valuable experience for all incoming students. Understanding user rights regarding refunds is important for managing your participation in our orientation programs. The following criteria outline situations where users may qualify for a refund based on their circumstances.

• Cancellation of Attendance: If you have registered for an orientation session but need to cancel your attendance due to unforeseen circumstances, you may be eligible for a refund if your cancellation occurs within the stipulated notice period defined at the time of registration.
• Program Changes: Should there be significant changes to the orientation program that affect your participation, such as a rescheduling or format alteration, you might qualify for a refund based on the nature of the changes communicated.
• Health and Safety Concerns: In situations where health guidelines or personal safety considerations lead to an inability to attend the event, users may be able to seek a refund, provided that appropriate documentation is submitted.
• Technical Issues: If technical difficulties prevent access to virtual orientation sessions for registered participants, you could be eligible for a refund, contingent on reporting the issue within a specific timeframe.
• Duplicate Registrations: If you inadvertently register multiple times for the same orientation session, you may qualify for a refund for additional registrations after verifying the situation with our support team.

Refund scenarios at SF State Orientation often arise from changes in enrollment or participation in specific programs. Here are a few examples of how users successfully navigated the refund process:

• If a student realized they booked the wrong orientation session, they contacted customer support promptly. After confirming their eligibility for a refund based on the error, they received a full refund within a few business days.
• During a transition to remote learning, a participant opted to withdraw from an additional workshop due to a scheduling conflict. Upon reaching out to the orientation team, they were informed of the deadline for refunds and successfully requested one, resulting in the return of their workshop fees.
• A family registered multiple family members for the orientation only to find out later that their schedules conflicted with the event dates. They reached out to request a partial refund for the additional registrations, and after verifying their situation, the orientation team approved the request, allowing the family to receive their refund swiftly.
• A new student decided to change their major and realized that they no longer needed to attend a specific orientation session tailored for their previous major. After discussing their account status with SF State Orientation, they were able to secure a refund for the session, which helped alleviate some of their unexpected expenses.

Tracking your refund status is essential to ensure you receive updates promptly and accurately through SF State Orientation. Here are some efficient ways to monitor your refund progress:

• Email Notifications: Keep an eye on your email for updates from SF State Orientation. Refund notifications will be sent directly to the email associated with your account. Look for subject lines that include "Refund Status Update" to quickly identify relevant messages.
• Account Dashboard: Log in to your SF State Orientation account and navigate to your Account Dashboard. Here, you will find a dedicated section for Order History where you can view the status of your refund request in real-time.
• Mobile App Updates: If you are using the SF State Orientation mobile app, check the Notifications tab for in-app updates about your refund. This feature will provide immediate insights into where your refund is in the process.
• Refund Progress Information: Within the Billing Section of your account, SF State Orientation outlines detailed information about the refund process including processing times and any required actions on your part, ensuring you stay informed at every stage.
• Customer Support: For real-time assistance, use the in-app chat feature or contact customer support if your refund status has not updated in the allotted time. Make sure to have your order number ready for faster service.