How to Get a Shanon Therapy Service Refund

• Client Account Details: Have your unique account ID or username handy for easy identification.
• Transaction ID: Locate the transaction ID associated with the payment for the therapy session you wish to refund.
• Service Date: Be prepared to provide the specific date of the therapy session for which you are requesting a refund.
• Reason for Refund: Clearly articulate your reason for requesting the refund, following the guidelines provided by Shanon Therapy Service.
• Evidence of Payment: Gather any email confirmations or receipts that show proof of payment.
• Therapist Information: Note the name of the therapist who provided your service for accurate processing.
• Specific Session Details: If applicable, include specific details about the session, such as whether it was in-person or virtual.
• Follow-Up Communication: Keep copies of any communications you’ve had regarding the session or refund request for reference.

*Working days are Monday to Friday, and don't include public holidays.

At Shanon Therapy Service, users have specific rights regarding refunds based on the therapeutic services provided. As a mental health care provider, the focus is on delivering personalized care, and users may find themselves in various situations where refunds could be considered. Understanding your circumstances can help clarify your eligibility for a refund.

• Session Rescheduling: If you have a session that needs to be rescheduled and it is done within a specified time frame, you may be eligible for a credit towards a future session if the rescheduled session is not conducted.
• Service Disruption: In cases where a service interruption occurs due to unforeseen circumstances affecting session delivery, clients may qualify for a refund or credit depending on the specific nature and length of the interruption.
• Inappropriate Service Fit: If you determine after a session that the therapeutic approach or specialization may not align with your needs, you may be eligible for a refund or credit for unused sessions, provided this decision is communicated promptly.
• Payment Processing Issues: Should there be any discrepancies related to payments processed through the platform, users may inquire about potential adjustments or credits based on the specific situation.

For any specific questions regarding eligibility based on your personal circumstances, it is recommended to reach out directly to Shanon Therapy Service for clarification and assistance.

At Shanon Therapy Service, clients may occasionally find themselves needing to request a refund due to various personal circumstances. Here are some realistic scenarios in which users successfully claimed refunds for therapy services:

• Scheduling Conflicts: A client, Sarah, discovered that her work schedule had unexpectedly changed, making it impossible for her to attend the therapy sessions she had booked. After reaching out to customer support, she was able to explain her situation and received a full refund for her pre-paid sessions that she could no longer attend.
• Funding Issues: John, a college student, had initially signed up for a package of therapy sessions but soon realized that he could no longer afford them due to unforeseen educational expenses. He contacted Shanon Therapy Service to discuss his financial concerns and received a prompt refund for his unused sessions upon verification.
• Health Concerns: Emily faced a medical emergency that required her to prioritize her health and cancel her upcoming therapy appointments. After providing appropriate documentation, she communicated directly with the support team, who facilitated a smooth refund process for the sessions she could not attend.
• Change of Plans: Kevin had enrolled in a mental health workshop but later realized he had a scheduling conflict with a family event. Upon notifying the service with his registration details, he managed to secure a refund for the workshop fees before the cut-off date, enabling him to still participate in the family event without financial strain.

Tracking your refund status with Shanon Therapy Service is straightforward. We provide several ways to keep you updated on your refund process, ensuring you are informed every step of the way.

• Email Notifications: Keep an eye on your email inbox for refund updates. We will send notifications detailing the status of your refund, including confirmation once your request has been processed.
• Account Dashboard: Log into your account on the Shanon Therapy Service website. Navigate to the ‘Billing’ section where you can view your order history, including any initiated refunds and their current status.
• Mobile App Updates: If you’re using our mobile app, you can check the ‘Refund Status’ section within the app. This feature offers real-time updates on your refund’s progress.
• Order History: In your account’s order history, each transaction will have a status indicator that will show if a refund is pending, processed, or completed, providing transparency throughout the process.
• Refund Progress Notifications: Along with your email updates, we will provide detailed progress notifications in your account dashboard, so you can easily track the current stage of your refund.