Many users often overlook billing matters until an unexpected charge arises, such as when a subscription automatically renews. This guide is designed to clarify how Share refunds operate, outlining who is eligible for a refund and the streamlined steps to request your money back swiftly. Our goal is to ensure you have the information you need to navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Have the original confirmation email from Share handy, as it includes crucial details about your purchase.
Transaction ID: Locate the transaction ID associated with your order, which can typically be found on your receipt or confirmation email.
Account Information: Ensure you have your account login details ready, including the email address associated with your Share account.
Service Details: Be prepared to provide specific details about the service received, including the date and type of cleaning service requested.
Photographs: If applicable, take clear photographs of any issues with the cleaning service that support your refund request.
Feedback or Notes: Document any communications or feedback related to the service, such as previous complaints or notes from customer service interactions.
Return Policy Review: Familiarize yourself with Share’s refund policy to understand eligibility and conditions.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Gift Cards
Immediate
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Share
At Share, we understand that users may have different circumstances affecting their service experience. Our platform provides various cleaning services tailored to meet each user's needs. Eligibility for refunds is determined based on specific situations that may arise within the context of our offerings.
Service Quality Issues: If a user feels that the cleaning service provided did not meet the agreed-upon standards or expectations, this may qualify for a refund. We encourage users to communicate their concerns within a reasonable timeframe after the service is completed.
Scheduling Conflicts: Users who experience unforeseen scheduling conflicts due to legitimate and documented issues may be eligible for a refund or credit towards a future service, provided they notify Share in advance of the scheduled appointment.
Subscription Cancellations: Users may inquire about potential refunds if they decide to cancel their subscription within the specified cancellation period outlined in their service agreement. Specific terms regarding prorated refunds will apply based on the remaining service duration.
Service Modifications: If a user requests a modification to the type or frequency of services and this leads to an overbilling situation, they may qualify for a refund of the difference in charges, contingent upon timely communication.
Account Management Queries: In circumstances where users have questions about their billing cycle or service charges, clarifications may lead to potential adjustments that could apply to future payments. Understanding the specifics of their billing can help users ascertain their eligibility for any refunds.
We recommend that users reach out to our support team for any individual inquiries regarding their specific situations and eligibility for refunds. Our team is dedicated to providing clarity and assistance to ensure the best experience with Share.
Step-by-Step Process to Request Your Share Refund Like a Pro
If you purchased through the Instant Shine Cleaners website:
Navigate to the 'Account' section, usually found in the top right corner of the page.
Click on 'Billing History' or 'Subscriptions'.
Locate the transaction for the membership or subscription you wish to refund.
Click on the transaction and look for an option to 'Request Refund' or 'Submit a Refund Request'.
Fill in the refund request form, if prompted, and include details like:
State that the subscription renewed without notice.
Emphasize that the account was unused during the billing cycle.
Submit the refund request and keep an eye on your email for confirmation.
If you don't receive a response within a few days, consider sending a follow-up inquiry regarding the status of your refund request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find and select the Instant Shine Cleaners subscription.
Click on 'Cancel Subscription' if required for the refund request.
Return to the main 'Subscriptions' screen and tap on 'Report a Problem' for additional options.
Choose the relevant item and select 'Request a Refund'.
When prompted, include details like:
Highlight that the subscription renewed without notice.
State that the account was not actively used.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu (three horizontal lines) in the upper-left corner.
Go to 'Subscriptions'.
Locate the Instant Shine Cleaners subscription.
Choose 'Cancel Subscription'.
After cancellation, tap on 'Request a Refund' for the recent charge.
In the explanation box, mention:
That the subscription renewed unexpectedly.
That the service was not used during the last billing period.
If you purchased through Roku:
Visit the Roku website or use the Roku device.
Go to 'My Account' and sign in.
Select 'Manage Your Subscriptions'.
Find Instant Shine Cleaners and click on it.
Look for the option to 'Cancel Subscription' if needed.
Visit the 'Support' section and locate the refund request form.
Fill out the refund request, focusing on:
The subscription renewed without a reminder.
It has been unused for a specified duration.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund due to [describe reason].
I would like to request a refund of [Amount]. If applicable, I have attached documentation to support my request.
Please confirm receipt of this request and provide an update within 3-5 business days.
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
The team will evaluate your request within 1-2 business days.
Processing
Your refund is being processed and is in queue for approval.
This stage may take 2-4 business days, depending on the volume of requests.
Refunded
Your refund has been successfully processed and submitted to your bank.
You should see the funds reflected in your account within 5-7 business days.
Partially Refunded
A portion of your refund has been processed, but not the entire amount.
Please check your account for the refunded amount; the remainder is still under review.
Completed
Your refund process is complete, and no further actions are required.
You can now consider your request finalized. Thank you for your patience!
Canceled
Your refund request has been canceled, possibly due to insufficient information.
You will need to initiate a new refund request if still necessary.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Share, customer satisfaction is paramount, and our users often have various scenarios for claiming refunds that fit within our service offerings. Here are a few examples of how users have successfully navigated their refund requests:
Service Rescheduling: A customer had booked a deep cleaning service but needed to reschedule due to an unexpected event. After contacting our support team to adjust the appointment, they were relieved to receive a full refund for the initial booking, which was processed quickly and easily.
Subscription Plan Change: A user initially signed up for a monthly cleaning subscription but decided mid-cycle that it wasn’t suitable for their needs. After reaching out to our customer service, they were able to cancel their subscription and received a prorated refund for the unused portion of their plan, ensuring a smooth transition to a better fit.
Service Quality Concerns: Following a routine cleaning service, a customer noticed certain areas were not up to their expectations. They contacted our team to provide feedback and inquired about potential resolutions. The customer was offered a refund along with a complimentary cleaning session to ensure their satisfaction, demonstrating our commitment to quality service.
Billing Clarifications: A user noticed an unexpected charge on their account due to an additional service that was added during their last appointment. After clarifying the circumstances with customer support, they received a prompt refund for the additional charge, ensuring transparency and trust in our billing process.
The Easiest Way to Get a Share Refund
If you're frustrated trying to get a refund from Share—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Share is straightforward when you know where to look. Here’s how you can stay informed throughout the refund process:
Email Notifications: Keep an eye on your email for updates from Share regarding your refund. Look for messages with the subject line containing "Refund Update" which will provide detailed progress on your request.
In-App Notifications: If you use the Share mobile app, check for push notifications. You’ll receive alerts directly on your device when there are changes to your refund status.
Account Dashboard: Log in to your Share account and navigate to the Order History section. Here, you will find a detailed list of your orders along with the current status of any pending refunds.
Billing Section: In your account settings, access the Billing section. This area provides a breakdown of transactions and will reflect the status of your initiated refunds.
Tracking Information: When you check your refund status, look out for specific details such as the estimated processing time and whether your refund has already been approved or is still under review.
Customer Support: If you have concerns about the refund process, don’t hesitate to reach out to Share’s customer support via the in-app chat feature or help center, where you can also find FAQs that may explain the status updates.
FAQ
If you forget to cancel your subscription on time, we recommend reaching out to our customer service team. While we strive to accommodate our customers' needs, refunds for missed cancellations are reviewed on a case-by-case basis. Please provide us with your account details for assistance.
Refunds typically take 3 to 5 business days to process, depending on your bank or payment provider's policies. Once processed on our end, the timing for the funds to appear in your account can vary, but you should monitor your statements for updates. If you have any concerns, feel free to reach out to our customer service for assistance.
If you see a charge but do not have an active subscription, please check your account for any previous subscriptions that may still be active or any one-time services you might have utilized. If you still believe the charge is in error, contact our customer support team for further assistance, providing any relevant details about the transaction.
If you are unable to receive a refund directly from Share, we recommend reaching out to customer service again for further assistance. You may also consider escalating your inquiry within Share's support system to explore additional options. Additionally, reviewing your account details may provide clarity on any outstanding issues.
If Share refuses to issue a refund, you may want to review the refund policy on their website for further clarification on eligibility. Additionally, consider reaching out to their customer support team again, ensuring you provide any relevant account details to assist in resolving your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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