Billing can often feel like an afterthought—until, of course, an unexpected charge catches your attention. If you find yourself needing clarity on how refunds work at Shaw Concepts, you’re in the right place. This guide will walk you through the refund process, outline who is eligible for a refund, and provide clear steps to request your money back quickly and efficiently. Let’s ensure you have a smooth experience.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate the order confirmation email sent at the time of purchase to confirm details.
Transaction ID: Identify and note the transaction ID found in your order history.
Account Information: Have your Shaw Concepts account details ready, including your registered email address and username.
Product Condition: Assess the product's condition if applicable, ensuring it meets the refund eligibility criteria.
Request Reason: Prepare a brief explanation for your refund request to assist in the processing.
Return Shipping Labels: Check if you have received any return shipping labels that may expedite the return process.
Attachments: Collect any necessary photos or documentation of the product, including defects or issues, if relevant.
Refund Policy Review: Familiarize yourself with Shaw Concepts’ specific refund policy for a smoother process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Gift Card
1-2 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Shaw Concepts
At Shaw Concepts, we strive to provide our customers with high-quality products and services. Understanding your eligibility for refunds is important to ensure a positive experience with us. Below are specific situations related to our offerings that may qualify for a refund.
Product Deficiencies: If a product is found to be defective upon receipt, you may be eligible for a refund. To qualify, the product must be returned within the specified return window outlined in our policy.
Order Mistakes: In the case that an incorrect item is sent, customers may seek a refund or exchange. Initiating this process promptly upon receiving the incorrect item is recommended.
Service Disruptions: Should there be a significant disruption in services provided, such as extended downtime not communicated in advance, you may inquire about eligibility for a refund for the affected period.
Subscription Changes: For our subscription services, customers may be eligible for a refund if they have not utilized the service for the billing period and request a cancellation within the stipulated timeframe.
Cancelled Events or Appointments: In the event that a scheduled service appointment or event is cancelled by Shaw Concepts, you may be eligible for a full refund if notified in accordance with our cancellation policy.
Please be sure to review our full refund policy for additional details and instructions on how to submit a refund request. Our customer service team is also available to assist with any questions regarding your specific situation.
Step-by-Step Process to Request Your Shaw Concepts Refund Like a Pro
If you purchased through ShawConcepts.com:
Visit the Shaw Concepts website and log into your account.
Navigate to the 'Account' section and select 'Order History'.
Locate the transaction for the membership you wish to refund.
Click on the transaction for details and select 'Request Refund'.
In your message, mention that the subscription renewed without notice.
Provide any additional information such as the account was unused to enhance your request.
Submit your refund request and await confirmation via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your name at the top to open your Apple ID settings.
Select 'Subscriptions' to view your active subscriptions.
Find and tap on the Shaw Concepts subscription.
Scroll down and select 'Cancel Subscription' and confirm your choice.
Navigate to the 'Report a Problem' page through your browser.
Log in with your Apple ID.
Find the Shaw Concepts subscription and click 'Report a Problem'.
In your message, emphasize that the subscription renewed unexpectedly.
Specify that the account had minimal or no usage to help your refund claim.
Submit your request and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select 'Payments & subscriptions'.
Tap 'Subscriptions' and find Shaw Concepts.
Click 'Manage' and then tap 'Cancel Subscription'.
Go back to the 'Payments & subscriptions' menu.
Select 'Budget & history' to review your purchases.
Locate the transaction and click on it for details.
Select 'Request a Refund' and choose the appropriate reason.
Emphasize that the subscription renewed with no prior notice.
Highlight any lack of use of the service to fortify your request.
Submit your refund request and await confirmation via your email associated with Google Play.
If you purchased through Roku:
Log into your Roku account at my.roku.com.
Select 'Manage your subscriptions'.
Find the Shaw Concepts subscription and select 'Unsubscribe'.
Navigate to the 'Support' section of Roku's website.
Click on 'Need Help?'.
Follow the instructions for requesting a refund under the billing issues.
In your message, mention that the subscription auto-renewed.
Clarify that you did not utilize the account significantly to encourage a positive response.
Submit your request and await feedback from Roku's support team.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention a billing situation. [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your reference.
Please confirm the receipt of this request and provide an update within 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received & is awaiting review.
Please allow 1-3 business days for our team to assess your request.
Processing
We are currently reviewing your refund & preparing to issue it.
You can expect to see the refund processed within 3-5 business days.
Refunded
Your refund has been successfully issued to your original payment method.
Funds may take 5-7 business days to appear in your account.
Partially Refunded
A portion of your refund has been issued.
You will receive a detailed email about the amount refunded & the remaining balance.
Completed
The refund process is complete & your account is updated.
Thank you for your patience! No further action is required on your part.
Canceled
Your refund request has been canceled.
Please contact customer support if you believe this is an error.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Shaw Concepts, users may occasionally find themselves in situations that warrant a refund. Here are some scenarios illustrating when and how refunds were successfully claimed:
Subscription Overlap: A customer realized they had accidentally subscribed to two different plans while exploring options on Shaw Concepts. Upon contacting customer support, they were able to confirm that only one plan was needed, resulting in a prompt refund for the additional subscription.
Product Delivery Delay: A user ordered a custom-crafted item that was expected to arrive within a week. Due to unforeseen circumstances, the item was delayed by two weeks. After reaching out to customer care for clarification, the user successfully received a partial refund for the missed timeline while retaining the order.
Service Interruption: A subscriber faced an unexpected service interruption during a crucial project period. After notifying Shaw Concepts about the issue, they were offered a refund for the downtime, allowing them to utilize the service's full value in the future.
Unintended Upgrade: A user upgraded their plan but later found it did not suit their needs. After reviewing the account with Shaw Concepts support, they successfully reverted back to their previous plan and received a refund for the price difference for the month they had upgraded.
The Easiest Way to Get a Shaw Concepts Refund
If you're frustrated trying to get a refund from Shaw Concepts—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently at Shaw Concepts is simple and straightforward. Here are the steps and features you can utilize to stay informed about your refund progress.
Email Updates: After initiating a refund, keep an eye out for emails from Shaw Concepts. These emails will provide updates on your refund status, including confirmation of receipt and expected processing timelines.
Account Dashboard: Log into your Shaw Concepts account and navigate to the Order History section. Here, you can find detailed information about your recent orders, including any active refund requests and their statuses.
Billing Section: Under the Billing tab in your account settings, you will see a section dedicated to payments and refunds. This area outlines the specific amounts refunded and the current status of each refund request.
Mobile App Notifications: If you use the Shaw Concepts mobile app, enable push notifications. This way, you will receive real-time updates regarding your refund directly on your device.
Customer Support: If you have any questions or cannot find your refund status, you can reach out through the Help Center located in your account. Shaw Concepts’ support team is readily available to assist you with any inquiries about your refunds.
FAQ
If you forget to cancel your subscription on time, Shaw Concepts typically does not offer refunds for that billing cycle. However, we encourage you to reach out to our customer support team, as they may be able to provide assistance or offer solutions based on your specific situation.
Refunds typically take 5 to 10 business days to process once they are initiated. The exact time may vary depending on your bank or payment provider's processing times. You will receive a confirmation notification when your refund has been completed.
If you see a charge but don’t have an active subscription, please first check your account to confirm your subscription status. If everything appears correct, reach out to our customer support team with the details of the charge, and they will assist you in resolving the issue.
If you're unable to receive a refund directly from Shaw Concepts, consider reaching out to their customer service for further assistance or clarification. You may also want to explore escalating your request within their support system to ensure it’s reviewed by a higher level of service. Additionally, reviewing your account details may provide insight into any options available for resolving your situation.
If Shaw Concepts refuses to issue a refund, consider carefully reviewing their refund policy to understand the guidelines that may apply to your situation. You may also want to reach out to their customer support team again for further clarification or additional assistance. Additionally, checking your account details can help ensure that all information is accurate and up to date.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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