Many users often overlook billing details until an unexpected charge catches them off guard, perhaps due to an automatic subscription renewal. This guide is designed to help you understand how refunds work for Shaw Now, including who is eligible and the straightforward steps to request a refund swiftly. Whether you're new to the service or just need a quick refresher, we're here to make the process as smooth as possible.
What You Should Prepare Before Applying For Refund
Account Information: Your Shaw Now account email and password to access your account.
Transaction History: A copy of your transaction history to identify the relevant purchase.
Transaction ID: The transaction ID associated with the subscription or content purchase you wish to refund.
Purchase Date: The exact date of the transaction to expedite the refund process.
Reason for Refund: A brief explanation of why you are requesting the refund to provide context.
Cancellation Confirmation: If you canceled the subscription, include any confirmation emails or notifications received.
Payment Method Details: Information about the payment method used for the purchase (credit card/Debit card, etc.).
Contact Information: An updated phone number or email address for Shaw Now's support team to reach you.
Device Information: The device you used to access Shaw Now to help in troubleshooting any issues.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
2-4 working days
Gift Card
Immediate to 5 working days
Direct Debit
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Shaw Now
Shaw Now offers users access to a wide range of streaming content and digital services through a subscription model. Understanding your eligibility for refunds is essential in managing your account effectively. This section outlines specific circumstances under which users may qualify for a refund from Shaw Now, focusing on subscription and service-related situations.
Subscription Cancellation: If you cancel your Shaw Now subscription, you may retain access to the service until the end of your current billing cycle. However, users may inquire about refunds for any unused portion of their subscription if certain conditions apply.
Service Downtime: In the event of prolonged service interruptions, users might be eligible for a refund for the duration of the downtime, particularly if it significantly impacted their streaming experience.
Quality Issues: If you experience significant issues with the streaming quality or access to content due to technical errors, there may be avenues to request a refund, particularly if the issues persist for an extended duration.
Promotional Offers: Users who subscribed during a promotional period may find specific terms regarding refunds that could apply if they decide to discontinue the service within the promotional timeframe.
Account-related Inquiries: If there's a question about your billing or account status, contacting Shaw Now's support team could clarify whether any adjustments or refunds might be available based on your individual circumstances.
These scenarios highlight the importance of understanding your subscription and service access while ensuring that any potential for refunds is aligned with Shaw Now's policies and practices.
Step-by-Step Process to Request Your Shaw Now Refund Like a Pro
If you purchased through shawnow.com:
Visit the Shaw Now website and log into your account.
Navigate to the Account section from the top menu.
Click on Billing to view your recent transactions.
Locate the subscription or charge you wish to request a refund for.
Click on Request Refund next to the transaction. If there’s no direct option, proceed to the contact form.
Fill out the form, including your account details.
In the message box, say: "This subscription renewed without notice, and I did not intend to continue it."
Submit the refund request and await a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the Shaw Now subscription.
Tap on Report a Problem on the subscription details page.
Choose Request Refund.
In the description, mention: "My account was unused, yet it renewed automatically."
Submit your request and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Profile Icon at the top right.
Select Payments & Subscriptions.
Tap Subscriptions and find your Shaw Now subscription.
Tap on Cancel Subscription. (Note: You must cancel before requesting a refund.)
After cancellation, navigate back to Subscriptions.
Tap on the subscription and select Report a Problem.
Choose Request a Refund and include: "The subscription renewed without notice and was not used."
Submit the refund request and monitor your email for a response.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Select Manage Account from the drop-down menu.
Go to Billing Information to see your subscriptions.
Locate the Shaw Now subscription and click on Cancel. (This step is necessary to initiate a refund.)
After canceling, scroll down to Contact Us or locate the support contact email.
Send an email with the subject Refund Request.
In your message, say: "The account was not used and renewed automatically."
Send your email and await confirmation about your refund status.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Shaw Now for Refund
Script
Copy
Subject: Refund Request – Shaw Now Account [Your Email]
Dear Shaw Now Customer Service,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Please find attached documentation supporting my request.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but not yet processed.
Your refund is on its way but may take up to 3 business days to move to the next stage.
Processing
The refund is currently being reviewed and processed by our team.
Your refund is actively being handled. Please allow 1-2 business days for completion.
Refunded
The refund has been successfully processed and the amount has been credited back.
Your funds should appear in your account within 3-5 business days.
Partially Refunded
A portion of your original payment has been refunded.
Check your account for the refunded amount; any remaining balance is still valid for services.
Completed
The refund process is fully complete and all amounts have been settled.
Your refund transaction is finalized. No further actions are needed from you.
Canceled
The refund request has been canceled by you or our team.
If you believe this was an error, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Shaw Now provides a range of digital streaming services, allowing users to enjoy their favorite movies, TV shows, and live events on various devices. Here are some realistic scenarios where users successfully claimed refunds:
Subscription-Upgrading Confusion: A user upgraded their Shaw Now subscription during a promotional period but realized that the new plan did not include a show they were eager to watch. After a brief inquiry about the specifics of their subscription, they were able to revert to their previous plan and received a prorated refund for the unused portion of the upgraded service.
Unexpected Service Interruptions: A user experienced a temporary service interruption during a critical live event. Following the outage, they reached out to customer support to confirm the downtime and were informed that affected users could receive a refund for the one-day service. The refund was processed quickly, and the user was satisfied with the resolution.
Misunderstanding of Free Trial Terms: A user who signed up for a free trial was surprised to see a charge after a few days. Once they contacted customer service and explained their misunderstanding regarding the trial period, Shaw Now promptly reversed the charge, ensuring the user felt valued and understood.
Cancellation Timing Issue: A user intended to cancel their subscription before the renewal date but faced delays in accessing their account. Upon alerting Shaw Now’s support team, they were able to confirm the account's cancellation was processed timely. As a gesture of goodwill, the user received a refund for the upcoming charge, making for a positive customer experience.
The Easiest Way to Get a Shaw Now Refund
If you're frustrated trying to get a refund from Shaw Now—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Shaw Now is straightforward and efficient. Here's how you can stay informed about your refund progress:
Email Notifications: Keep an eye on your registered email for updates. Shaw Now sends notifications regarding the status of your refund, including confirmation when your refund is processed.
Mobile App Alerts: If you use the Shaw Now app, check for in-app notifications. These alerts provide real-time updates about your refund status directly on your device.
Account Dashboard: Log in to your Shaw Now account and navigate to the Order History section. Here, you can find details about your refund, including transaction dates and amounts.
Billing Section Insights: In your account settings, visit the Billing section. It offers a clear view of your recent transactions and any pending refunds.
Estimated Timeframes: Shaw Now typically provides estimated processing times for refunds within the confirmation email, so be sure to check that for quicker expectations.
Customer Support: For additional questions, utilize Shaw Now's customer support. They can provide specific updates and assist you further if your refund is taking longer than expected.
FAQ
If you forget to cancel your Shaw Now subscription on time, unfortunately, refunds for the billed period are generally not provided. We recommend reviewing our cancellation policy for detailed information on billing cycles and to ensure timely cancellations in the future.
Refunds from Shaw Now typically take 5 to 10 business days to process and appear in your account, depending on your financial institution. After initiating a refund, it's advisable to keep an eye on your bank statement for updates during this time.
If you see a charge but do not have an active subscription, please check your account for any past subscriptions or trial periods. If you believe the charge is an error, you can contact Shaw Now customer support for assistance in resolving the issue.
If you are unable to receive a refund directly from Shaw Now, consider reaching out to customer service again for further assistance. You can also explore escalating your inquiry within Shaw Now's support system for potentially additional options. Additionally, reviewing your account details might help clarify any issues related to your request.
If Shaw Now refuses to issue a refund, it may be helpful to thoroughly review their refund policy to ensure all criteria have been met. Additionally, consider reaching out to Shaw Now support again for further clarification or to explore any available options. Checking your account details for any potential misunderstandings may also provide useful insights.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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