How to Get a SHE STREET Refund

• Order Number: Locate your unique order ID from your confirmation email or your SHE STREET account.
• Transaction Receipt: Have a copy of your payment receipt or transaction confirmation from your billing statement.
• Product Condition: Ensure the item is in its original condition, unused, and includes original tags where applicable.
• Return Authorization: If applicable, check for any return authorization required by SHE STREET to process your refund.
• Account Information: Access your SHE STREET account to verify your account details for the refund process.
• Communication Records: Keep a record of any prior communications with customer service regarding your refund request.
• Reason for Return: Clearly outline your reason for requesting a refund, as this may be necessary for processing.
• Photos of the Item: Take clear photos of the product to document its condition, if necessary.

*Working days are Monday to Friday, and don't include public holidays.

At SHE STREET, we strive to provide our users with a positive shopping experience. When it comes to refunds, users may have certain rights depending on their unique circumstances and account situations. Understanding the specific conditions that could affect eligibility for a refund is important for our customers.

• Defective or Incorrect Items: If a user receives a product that is defective or does not match the order specifications, they may be eligible for a refund or exchange.
• Order Cancellations: Users who request to cancel an order before it has been processed and shipped may qualify for a refund.
• Return Policy Compliance: Items returned within the specified return window and in their original condition might make users eligible for refunds.
• Subscription Changes: Users who adjust their subscription plans or tiers in alignment with SHE STREET's policies may be eligible for refund adjustments, particularly if upgrades or downgrades occurred within the billing cycle.
• Clarification Requests: Customers seeking clarification on billing cycles, renewal dates, or service changes may find that adjustments to their billing could apply, based on the specific terms of their agreement.

It's always beneficial to review the terms and conditions provided at the time of purchase or subscription to understand one’s rights and any applicable eligibility criteria for refunds.

At SHE STREET, users often seek refunds for various account-related situations. Here are a few scenarios where customers successfully claimed refunds:

• Subscription Pause Requests: A user decided to temporarily pause their SHE STREET subscription due to personal reasons. After submitting a formal request through their account settings, they received confirmation of the pause, along with a refund for the unused period.
• Accidental Upgrade: A customer mistakenly upgraded their subscription plan while browsing. Upon realizing the mistake, they quickly reached out to customer service through the SHE STREET app. The support team promptly corrected the plan and issued a refund for the difference in cost.
• Returned Merchandise: A user ordered a custom item from SHE STREET that did not meet their expectations upon arrival. They followed the return instructions available on the website, and after processing the return, received a full refund credited back to their original payment method.
• Service Interruption: During a scheduled maintenance period, a user was unable to access their SHE STREET account for a few days. Understanding the inconvenience, SHE STREET's support team issued a refund for the service period impacted by the downtime, ensuring the user felt valued and reassured about their experience.

Tracking your refund status with SHE STREET is straightforward and designed to keep you informed every step of the way. Here’s how you can efficiently monitor your refund progress:

• Check Your Email: SHE STREET sends refund updates directly to the email address associated with your account. Look for emails with subjects like "Refund Processed" or "Your Refund Status Update" for real-time notifications.
• Use the SHE STREET Mobile App: If you have the SHE STREET app, you can easily track your refunds by navigating to the "Orders" section. Tap on the relevant order to see the current status of your refund.
• Visit Your Account Dashboard: Log into your SHE STREET account and head to the "Account Settings". Click on "Order History" where you can find detailed information about your recent purchases and their refund status.
• Billing Section Insights: For a comprehensive view, check the "Billing" section of your account. This area provides not only your order history but also insights on processing times and expected dates for your refund.
• Real-Time Progress Updates: SHE STREET updates refund statuses in real-time in the order history section. You can see when your refund is initiated, processed, and completed.
• Contact Customer Support: If you have questions or need assistance, reach out via the live chat feature on the website or app. Customer service can provide specific updates about your refund status.