Many users of Shell Shock CBD may not consider billing details until they encounter an unexpected charge, possibly from an automatic subscription renewal. To help you navigate this situation, this guide will provide clear insights into how Shell Shock CBD's refund process works, who qualifies for a refund, and the steps you need to take to request your money back promptly. Our aim is to ensure you feel informed and empowered as you manage your purchases.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order ID for efficient processing.
Proof of Purchase: Keep a digital or physical copy of your receipt confirming your purchase from Shell Shock CBD.
Payment Information: Have your payment method details ready, such as the last four digits of the card used for the transaction.
Product Condition: Ensure the product is unopened and in original condition if it’s a return for refund.
Reason for Refund: Prepare a clear explanation of why you are requesting a refund, as Shell Shock CBD may ask for this.
Account Details: If applicable, confirm your account associated with the purchase for quick access.
Correspondence History: Document any previous communications with customer support regarding this order for reference.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
3-5 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Shell Shock CBD
At Shell Shock CBD, understanding your rights and eligibility for refunds is essential for ensuring a smooth shopping experience. The nature of our products, which include a diverse range of CBD items, means that specific circumstances may allow customers to qualify for refunds under particular conditions.
Refund eligibility may be determined by various factors, including the type of product purchased, the state of the product upon return, and specific policies regarding promotions and subscriptions. Below are some situations relevant to Shell Shock CBD where refunds might apply:
Product Defects or Issues: If a product arrives with defects or does not match the description provided at the time of purchase, you may be eligible for a refund. Please ensure you report any issues promptly.
Product Returns: Unopened and unused products may qualify for a refund within a specified time frame after purchase. It is important to follow the return process outlined in our policies.
Promotional Offers: Certain promotions may have specific terms that could include refund options if the product does not meet satisfaction under those terms.
Subscription Services: For customers utilizing any subscription options, eligibility for refunds may relate to the management of the subscription status and adherence to designated time frames for cancellation or return.
For additional details regarding your specific situation, we recommend reviewing the Shell Shock CBD refund policy or contacting our customer service for assistance.
Step-by-Step Process to Request Your Shell Shock CBD Refund Like a Pro
If you purchased through Shell Shock CBD.com:
Go to shellshockcbd.com and log into your account.
Navigate to the Account Settings section.
Select Billing History to review your recent transactions.
Identify the subscription or charge you wish to refund.
Click on the Request Refund button next to the transaction.
In the message field, mention that the subscription renewed without notice and that you would like a refund.
Submit your refund request and keep an eye on your email for further instructions.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top.
Select Subscriptions to view your active subscriptions.
Locate the Shell Shock CBD subscription.
Tap on Cancel Subscription. This step is important to request your refund.
Then, go to the App Store.
Scroll down and tap on your profile picture, then choose Purchased.
Find Shell Shock CBD and select it.
Click Report a Problem, then select the charge you wish to dispute.
In the messaging box, state that the account was unused and request a refund.
Submit your request and wait for Apple's response.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the top left corner.
Select Account and then Purchase History.
Find the Shell Shock CBD subscription in your purchase history.
Tap on it and select Report a Problem.
Choose Request a Refund from the options.
In the messaging area, phrase it as the subscription renewed without notice and request a refund.
Submit your refund request and monitor your email for updates.
If you purchased through Roku:
Navigate to the Roku Home Screen.
Select Streaming Channels from the main menu.
Select My Channels and locate Shell Shock CBD.
Highlight the channel and press the * button on your remote.
Select Manage Subscription.
Cancel the subscription here for the refund process.
Go back to the main menu and visit the Roku website.
Log into your Roku account.
Go to My Subscriptions, find Shell Shock CBD, and click Request a Refund.
In your comment, state that you experienced an issue with the subscription renewing without notice.
Submit the refund request and check for confirmation in your email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to formally request a refund concerning my account. The billing situation I would like to address is [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached any relevant documentation for your reference.
Could you please confirm the status of my request within 3-5 business days? Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is under review.
You will be notified once the review is complete, usually within 3-5 business days.
Processing
Your refund is being processed by our team.
Expect the funds to be returned to your account within 7-10 business days.
Refunded
Your refund has been successfully completed.
The total amount has been credited back to your original payment method.
Partially Refunded
A portion of your order has been refunded.
You will see the partial amount credited back to your account shortly.
Completed
The refund process is finalized.
You will receive a confirmation email detailing the refund.
Cancelled
Your refund request has been canceled.
If you believe this is an error, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Shell Shock CBD, customers often have questions or situations regarding their orders or subscriptions. Here are some realistic scenarios where users successfully navigated the refund process:
Order Mix-Up: A customer ordered a full-spectrum CBD oil but received a different product instead. After contacting customer service, they quickly clarified the issue, and Shell Shock CBD offered a refund along with sending the correct item, ensuring satisfaction.
Subscription Adjustment: A user realized they wanted to change their subscription plan from monthly to quarterly to save money. After reaching out for assistance, they received a prorated refund for the unused month and successfully transitioned to the new plan.
Shipping Delay: After experiencing an unexpected shipping delay on their recent order, a customer inquired about their status. Given the extended wait, Shell Shock CBD offered a partial refund as a goodwill gesture, and the customer expressed appreciation for the quick support.
Product Effectiveness: A user decided a particular CBD product was not meeting their expectations. They reached out to explain their situation, and Shell Shock CBD promptly processed a refund for the unopened product, which reinforced the user’s trust in the brand's customer service.
The Easiest Way to Get a Shell Shock CBD Refund
If you're frustrated trying to get a refund from Shell Shock CBD—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Keeping track of your refund status at Shell Shock CBD is straightforward and efficient. With several tools at your disposal, you can stay informed every step of the way.
Check Your Email: Shell Shock CBD sends timely email updates regarding the status of your refund. Make sure to monitor your inbox for notifications, including information about when your refund request has been received and when it has been processed.
Utilize the Account Dashboard: Log into your Shell Shock CBD account and navigate to the Order History section. Here, you can view detailed information about each order, including its refund status and any corresponding updates.
Review the Billing Section: In your account settings, the Billing section provides an overview of financial transactions, including pending refunds. This is a reliable spot to confirm whether a refund has been initiated and its current progress.
Mobile App Notifications: If you use the Shell Shock CBD mobile app, ensure that notifications are enabled. You will receive instant updates on refund status directly through the app, making it easier to keep track on-the-go.
Contact Customer Support: If you have specific questions or concerns about your refund, you can reach out to Shell Shock CBD's customer support. They can provide personalized updates and clarify any details about your refund process.
FAQ
Refunds for orders from Shell Shock CBD depend on the specific terms outlined in our policy. If you forgot to cancel your subscription on time, please reach out to our customer service team for assistance, and they will guide you through your options. We strive to help our customers and appreciate your understanding.
Refunds from Shell Shock CBD typically take 5-10 business days to process, depending on your bank's policies. Once the refund is initiated, you will receive a confirmation email, and the funds will be reflected in your account as per your bank's processing times.
If you see a charge but do not have an active subscription, please first check your account for any previous orders or subscriptions that may still be active. If you still have questions or need assistance, reach out to our customer service team with your details so we can help resolve the issue.
If you're unable to obtain a refund directly from Shell Shock CBD, consider reaching out to their customer service again for further assistance. Additionally, you may want to explore escalating your inquiry within their support system for more options. Reviewing your account details and any relevant policies may also provide additional insights regarding your situation.
If Shell Shock CBD refuses to issue a refund, you may want to review their refund policy for any specific conditions or requirements. Additionally, consider reaching out to their customer support again for clarification or to discuss your situation further. Checking your order details and account status may also provide additional insights.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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