How to Get a Sheridan Healthcare Refund

• Patient Account Number: Have your unique patient account number ready, as this is crucial for identifying your case.
• Invoice or Billing Statement: Gather the relevant invoice or billing statement that shows the charges in question.
• Transaction ID: Locate your transaction ID associated with the payment made to Sheridan Healthcare.
• Reason for Refund: Clearly define the reason for the refund request, such as billing errors or disputed charges.
• Supporting Documentation: Compile any supporting documents, such as prior communications about the charge, insurance denial letters, or payment confirmations.
• Provider Information: Include details about the healthcare provider involved, such as their name and specialty.
• Contact Information: Make sure your current contact information is available in case Sheridan needs to reach you for clarification.
• Date of Service: Record the date when the service was provided, as this will help in processing the request.

*Working days are Monday to Friday, and don't include public holidays.

At Sheridan Healthcare, users have specific rights regarding their eligibility for refunds based on the services provided, which primarily include physician staffing and emergency medical services. Understanding the circumstances under which users may qualify for a refund can help in managing account expectations and inquiries.

Refund eligibility may apply in the following situations:

• Billing discrepancies: Users may have questions about charges related to specific medical services provided. If there is a concern regarding the accuracy of billing for a service received, this may warrant a review of the account.
• Service inquiries: In instances where users feel that the service level provided did not align with expectations as outlined in their agreements, they might inquire about a potential refund related to that service experience.
• Incorrect billing information: Users who notice that their information on file was not correctly reflected in billing may seek clarification and possible resolutions that could include a refund.
• Eligibility for financial assistance: If users have specific financial hardship circumstances, they may explore options available for refunds or adjustments that align with Sheridan Healthcare's financial assistance policies.

Each inquiry will be evaluated based on the associated terms and conditions of the services rendered, and users are encouraged to reach out directly for clarity regarding their individual circumstances.

Refund scenarios at Sheridan Healthcare often arise from various user interactions involving service clarifications or changes in subscription plans. Here are a few realistic examples:

• Subscription Adjustment: A user modified their subscription plan to include additional services but later realized they did not require those extra features. Upon reaching out to Sheridan Healthcare's support team, the user successfully obtained a refund for the unused portion of the upgraded plan.
• Billing Errors: A physician mistakenly received an invoice that included charges for services not rendered during a specific month. After contacting Sheridan Healthcare's customer service to clarify the charges, the user was issued a prompt refund for the erroneous billing, resolving the issue efficiently.
• Service Interruption: A healthcare provider experienced an unexpected disruption in digital services that affected their operations. Following an inquiry to Sheridan Healthcare regarding the temporary outage, the provider received a refund for the affected services, thanks to the quick resolution offered by the customer support team.
• Plan Cancellation: After determining that they no longer required certain services, a user decided to cancel their subscription. The user inquired about the terms of their cancellation and was informed of a prorated refund policy, successfully receiving their refund for the remaining subscription period.

Tracking your refund status with Sheridan Healthcare is straightforward when you know where to look. Here are some efficient ways to stay updated on your refund progress.

• Email Notifications: Keep an eye on your email for any updates regarding your refund. Sheridan Healthcare will send you confirmation emails once your refund has been initiated and provide details about the expected timeline.
• Account Dashboard: Log into your account on the Sheridan Healthcare website to access your account dashboard. Navigate to the Billing Section where you can find real-time updates on your refund status, including transaction details.
• Order History: In your account, check the Order History section. Each order will display its current status, and you'll be able to see if your refund is in process, completed, or needs further action.
• In-App Notifications: If you have the Sheridan Healthcare mobile app, enable notifications to receive instant updates about your refund status directly on your device.
• Refund Progress Information: When viewing your refund status in your account, you will find detailed information on the stages of processing, including the date of initiation and any actions required on your part.