How to Get a SHIFT Refund

• Account Information: Your SHIFT account email address and username.
• Transaction ID: The unique transaction ID for the purchase you wish to refund.
• Date of Purchase: The specific date when the transaction was completed.
• Proof of Purchase: A copy of your receipt or order confirmation email.
• Reason for Refund: A clear explanation of why you are requesting the refund.
• Product/Service Details: Name and description of the product/service for which a refund is being requested.
• Previous Communication: Any prior correspondence with SHIFT regarding the issue, including ticket numbers.
• Payment Method: Information about the payment method used, including card type or payment platform.

At SHIFT, we value transparency in all customer interactions, including our refund policy. As a provider of subscription-based services for individuals and businesses, understanding your eligibility for refunds is important. Refund situations can arise from various account management and service-specific inquiries. Here are some circumstances where you may qualify for a refund:

• Service Downtime: If your subscribed service was significantly unavailable or disrupted due to technical issues for an extended period, you might be eligible for a prorated refund for that specific duration.
• Unsatisfactory Service Quality: If the service experienced during your subscription period did not meet the promised specifications or quality outlined in your plan, you may inquire about a potential refund based on the circumstances.
• Subscription Mistakes: If you accidentally selected an incorrect plan or service tier while signing up and realized this within a set timeframe, you could seek a refund for the difference, especially if the request is made promptly.
• Account Closure Requests: Should you decide to close your account and submit your request within an eligible timeframe, any remaining balance on your subscription may be eligible for a refund.
• Billing Errors: In the event that you notice a charge that seems inconsistent with your subscription agreement—such as an unexpected rate or fee—you can raise this issue for review. Refunds in this case may apply based on the outcome of the review.

Please note that all requests for refunds are reviewed on a case-by-case basis and are subject to SHIFT's refund policy guidelines.

At SHIFT, understanding the specific needs of our users is crucial, especially when it comes to managing subscriptions and purchases. Here are a few real user scenarios that illustrate how our customers successfully claimed refunds, showcasing the importance of effective account management and customer support.

• A user realized they had accidentally upgraded their SHIFT subscription to a higher tier during a promotional period. After reaching out to customer support for clarification on their subscription status, they were informed of the situation and received a prompt refund for the difference in subscription fees.
• An individual who purchased a digital product from SHIFT encountered a technical issue that prevented them from accessing the content. Upon submitting a support ticket detailing their problem and including relevant screenshots, they received assistance quickly and were granted a full refund as the product was unavailable for their intended use.
• A customer mistakenly ordered a physical item instead of a digital upgrade. Upon discovering the error shortly after the purchase, they contacted SHIFT support to change their order to the correct item. The team processed the refund for the original purchase and helped facilitate the new transaction seamlessly.
• A user had a negative experience with a scheduled live session offer from SHIFT that was unable to run due to unforeseen technical difficulties. After reporting the issue via their account dashboard, SHIFT’s support team reviewed the case and issued a full refund for the session fee, ensuring user satisfaction and trust.

If you’re looking to track your refund status efficiently with SHIFT, you have a few robust tools and features at your disposal. Here’s how to stay informed every step of the way.

• Check Your Email Updates: SHIFT sends out timely email notifications regarding your refund status. Look for emails with subject lines containing your order number or the term "refund" to quickly identify relevant updates.
• Use the SHIFT Mobile App: If you have the SHIFT mobile app, you can track your refund directly in the app. Go to the Order History section under your account where you’ll find the latest updates on any pending refunds.
• Access Your Account Dashboard: Log in to your SHIFT account and navigate to the Billing Section. Here, you can view a list of all your recent transactions along with the status of your refunds, providing real-time updates.
• Order History Insights: Within the Order History tab, each order provides specific details on refund progress, including whether it is pending, processed, or completed, along with estimated timelines.
• Notifications within the Platform: Keep an eye on in-app notifications from SHIFT. Any changes to your refund status will be communicated directly within the platform, ensuring you don't miss important updates.