How to Get a Shiftly Refund

• Account Login Information: Your Shiftly account credentials to access your transaction history.
• Order Confirmation Number: The unique identifier associated with your purchase, found in your order confirmation email.
• Transaction ID: The specific transaction ID related to the purchase you wish to refund, which can be found in your payment receipt.
• Proof of Purchase: A copy or screenshot of your order receipt for verification purposes.
• Details of the Service: A brief description of the service you received, including the date of service and any relevant usage details.
• Reason for Refund: A clear explanation of why you are requesting the refund, including any service issues or dissatisfaction.
• Correspondence Records: Any previous communication with Shiftly regarding the service or refund request that may be relevant.
• Payment Method Used: Information about how you initially paid for the service, as it may affect how refunds are processed.

At Shiftly, we strive to ensure customer satisfaction with our services, and understanding your rights regarding refunds is important. Users may be eligible for a refund under certain circumstances, which are specific to the nature of the services provided by Shiftly. The following outlines the situations that could potentially qualify for refunds:

• Service Disruptions: If you experience significant downtime or interruptions in the automative service offerings that exceed reasonable limits, you may be eligible for a credit or refund.
• Subscription Changes: In the case of a subscription plan, if you upgrade or downgrade your service plan, adjustments in billing may apply and you could be eligible for a pro-rata refund for any unused portion of your previous subscription.
• Service Quality Issues: Should you find that the service provided does not meet the quality standards outlined in your service agreement, you might qualify for a refund or credit to your account.
• Billing Errors: If there is a mistake in your billing statement, you may request a review. Corrections to these discrepancies may result in a refund.
• Account Management: Customers who encounter issues related to their account status, which affect the use of paid features, may inquire about adjustments or refunds based on their specific account situation.

If you believe any of these scenarios apply to your situation, please reach out to our customer support team for further assistance and clarification regarding your eligibility for a refund.

At Shiftly, users often face various situations that may lead to refund claims. Here are a few common scenarios where users successfully navigated the refund process:

• Accidental Subscription Upgrade: A user mistakenly upgraded to a higher subscription tier while exploring additional features. Upon realizing the error the following day, they contacted Shiftly's support and received a refund for the difference within a few days.
• Service Long Downtime: A customer experienced unexpected downtime for a key feature that was essential for their business. After notifying Shiftly about the issue and its impact, they were eligible for a partial refund for the downtime experienced the previous month.
• Plan Change Confusion: After changing their subscription plan, a user noticed they were charged for both their old and new plans in the same billing cycle. When they reached out to Shiftly’s customer service for clarification, they promptly received a refund for the old plan charge.
• Early Cancellation Inquiry: A user decided to cancel their subscription earlier than planned but was unsure if they would be charged for the next billing cycle. After clarifying their subscription status with Shiftly, they were pleasantly surprised to find they were eligible for a refund on the unused portion of their subscription.

At Shiftly, tracking your refund status is designed to be straightforward and user-friendly. Follow these specific steps to ensure you remain informed about your refund progress.

• Check Your Email Notifications: Shiftly sends immediate notifications about any changes to your refund status through email. Be sure to monitor your inbox for updates, which will include details about processing times and confirmation of refunds.
• Utilize the Shiftly Account Dashboard: Log into your Shiftly account and navigate to the Refunds section under the Order History tab. Here, you can view the specific status of your refund, including whether it is pending, processed, or completed.
• Access the Billing Section: In your account settings, the Billing section provides additional insights into all transactions, including prior refunds. This comprehensive view helps you keep track of your finances and outstanding refund requests.
• In-App Notifications: If you are using the Shiftly mobile app, enable notifications to receive real-time updates about your refund status directly to your device. This feature ensures you are never in the dark about your transactions.
• Contact Customer Support: If you have any questions or concerns regarding your refund status, don’t hesitate to reach out to Shiftly’s customer support via the app or website. They can provide detailed information and updates based on your account and transactions.