It's common for many users to overlook billing details until an unexpected charge surfaces, such as an automatic subscription renewal. Understanding how refunds work with ShipBob can alleviate any concerns you may have regarding your finances. This guide will walk you through the refund process, outline who is eligible, and provide clear steps for quickly requesting your money back. Our goal is to ensure you have the information you need to navigate any billing questions with confidence.
What You Should Prepare Before Applying For Refund
Order Number: Gather the unique order number for the shipment you are requesting a refund for.
Shipping Label: Ensure you have the shipping label generated by ShipBob for the order in question.
Proof of Delivery: Obtain any tracking details or proof of delivery from the carrier to confirm the shipment was sent.
Refund Reason: Clearly articulate the reason for the refund request, including any specific issues such as damaged items, incorrect orders, or shipping delays.
Photographic Evidence: If applicable, take clear photos of any damaged or incorrect items to support your claim.
Account Information: Have your ShipBob account details, including your email address associated with the account, readily available.
Previous Correspondence: Include any past emails or communication with ShipBob regarding the order, especially if you have previously discussed the issue.
Refund Policy Reference: Familiarize yourself with ShipBob's refund policy and guidelines to ensure your request aligns with their requirements.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
ACH Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ShipBob
At ShipBob, users have specific rights and potential eligibility for refunds based on their account management and service usage. ShipBob operates as a fulfillment platform, providing warehousing, shipping, and logistics solutions to e-commerce businesses. Understanding the circumstances under which a refund may be applicable is important for users navigating their billing and service interactions.
The following situations may qualify for a refund or credit for users of ShipBob:
Overnight Shipping Charge Adjustments: If a shipping method was inadvertently labeled as an overnight service but did not meet the promised delivery standards, users may inquire about a potential refund for the difference in service.
Inventory Storage Fee Inquiries: Customers may review their account for discrepancies in monthly storage fees based on actual inventory levels. If an adjustment is warranted due to overestimation of space used, users might be eligible for a refund.
Service Level Agreement Breaches: If fulfillment services did not meet the agreed-upon timelines and resulted in order delays, users may discuss eligibility for credits or refunds related to those specific orders.
Shipping Label Issues: In cases where shipping labels were generated but not utilized due to account changes or logistics issues, users may explore possible refunds for those unused labels.
Returns Processing Delays: If return processing took longer than expected, leading to adverse effects on inventory levels or accounting, users may contact support to assess potential refund options.
User inquiries regarding these situations are encouraged, and it's important for each user to reach out proactively to clarify their individual circumstances and any applicable eligibility for refunds or credits.
Step-by-Step Process to Request Your ShipBob Refund Like a Pro
If you purchased through ShipBob.com:
Visit the ShipBob website and log into your account.
Navigate to the Billing section in your account settings.
Locate the Transaction History to find the specific charge you wish to refund.
Click on the charge, then select the option for Request Refund.
In the message box, you could say:
Mention that the subscription renewed without notice.
Emphasize that the account was unused during the billing period.
State any issues you encountered with the services provided.
Submit your refund request and wait for confirmation from customer service.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find ShipBob in the list and tap on it.
Take note of the subscription details, then scroll down and tap on Report a Problem.
Log in to your Apple account if prompted.
Select your subscription and choose Request a Refund.
In the description, consider:
Indicating that the subscription automatically renewed unexpectedly.
Making a note that you didn’t utilize the service.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu (three horizontal lines) in the upper-left corner.
Select Subscriptions.
Find ShipBob and tap on it.
Scroll down to select Report a problem.
Choose Request a refund.
In your message, you might say:
Point out that the service renewed without prior notification.
Clarify that you did not make use of the service.
Submit your refund request.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to the Manage account section.
Click on Billing to view your subscriptions.
Locate your ShipBob subscription and select Cancel Subscription.
After cancellation, send an email to Roku support with the subject Request for Refund.
In your email, opt for:
Stating the subscription renewed without alerting you.
Expressing that you did not utilize any of the subscription services.
Send the email and wait for their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am reaching out regarding my billing situation. [describe reason]
I would like to request a refund of [Amount]. I have attached any relevant documentation for your review.
Please confirm the status of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet processed.
Your request is acknowledged and is awaiting review. No action is needed on your end.
Processing
The refund is currently being handled by our team.
Your refund is in the works. You can expect updates shortly.
Refunded
The refund has been completed, and the amount has been returned to the original payment method.
Your funds should reflect in your account within 3-5 business days.
Partially Refunded
A portion of the original order amount has been refunded.
You will receive a credit for the specified amount; check your account for details.
Completed
The refund process is fully completed and closed.
All related transactions are finalized; feel free to reach out if you have any questions.
Canceled
The refund request has been canceled before processing.
No refund will be issued unless a new request is submitted. Contact support if needed.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At ShipBob, users may find themselves in various situations where they need to request a refund. Here are some real user scenarios illustrating how refunds can be successfully claimed:
Inventory Adjustment Error: A merchant discovered that the inventory listed on their ShipBob dashboard was incorrectly reflecting a lower count due to a system issue. Upon reporting this discrepancy to ShipBob’s support team, they provided evidence of the correct count and were issued a refund for the shipping costs incurred on excess orders.
Outdated Shipping Configuration: A user inadvertently set their shipping options improperly, leading to higher-than-expected shipping charges for an entire month. After reviewing their account settings and noticing the error, they reached out to ShipBob. The support team quickly verified the situation, resulting in a refund for the overcharged shipping fees.
Fulfillment Delay Compensation: A small business experienced unexpected delays in order fulfillment during a peak season, which negatively impacted their customer satisfaction. The merchant contacted ShipBob's customer service, reported the delay, and was granted a refund for the fulfillment fees related to those late orders as a goodwill gesture to support their business during busy times.
Seasonal Subscription Change: A merchant using ShipBob’s subscription services decided to downgrade their plan during the off-peak season, but accidentally continued to be billed at the higher rate for one billing cycle. After verifying their subscription status, they reached out for clarification and promptly received a refund for the extra charges, allowing them to align their expenses with their seasonal needs.
The Easiest Way to Get a ShipBob Refund
If you're frustrated trying to get a refund from ShipBob—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with ShipBob is crucial for keeping your operations smooth and maintaining customer satisfaction. Here are specific ways you can stay updated on your refunds:
Email Notifications: Check your email for updates from ShipBob about your refund status. Look for messages with subject lines that mention refunds, as these will provide insights into when to expect the transaction to be processed.
Account Dashboard: Log in to your ShipBob account and navigate to the Orders section. Here, you can view your order history and find specific entries related to refunds. Each entry will indicate the status—whether it’s pending, processed, or completed.
Billing Section: Visit the Billing section of your account settings to verify any refund transactions. This area will also show any adjustments made to your account balance related to refunds.
In-App Notifications: If you use the ShipBob mobile app, look out for in-app notifications that provide instant updates regarding your refund status. Make sure your notifications are turned on to receive these alerts promptly.
Refund Progress Information: When you check your refund status in the account dashboard, you'll see detailed information such as the date of the initial request, processing times, and final approval dates, which can help you estimate when the refund will be completed.
Merchant-Specific Tools: Utilize ShipBob's analytics tools to track the overall performance of your refunds over time. This can help you identify patterns and address any recurring issues with returns or refunds.
FAQ
Unfortunately, if you forget to cancel your ShipBob subscription before the renewal date, refunds for that period may not be possible. However, we recommend reaching out to customer support to discuss your situation, as they may provide guidance or alternatives based on your specific case.
Refunds processed by ShipBob typically take 5 to 10 business days to appear in your account, depending on your bank's processing times. Once your refund is initiated, you should receive a confirmation email with details. Please check with your financial institution for any additional timeframes.
If you see a charge but don’t have an active subscription, please check your account for any previous subscriptions or orders. If you still believe the charge is incorrect, reach out to ShipBob's support team with your transaction details for further assistance.
If you are unable to obtain a refund directly from ShipBob, consider reaching out to their customer service team for further assistance or clarification. You can also explore escalating your request within their support system for additional review. Additionally, reviewing your account details may provide insights into your situation.
If ShipBob refuses to issue a refund, you can start by carefully reviewing their refund policy to ensure you understand the terms and conditions. Additionally, consider reaching out to their support team again for further clarification or assistance regarding your situation. It may also be helpful to check your account details and any related documentation to provide context for your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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