Managing subscriptions can often slip our minds until an unexpected charge catches us off guard. If you find yourself wondering about how refunds work with Shipt, you're not alone. This guide is designed to walk you through the refund process, detailing who is eligible and outlining clear steps to quickly request your money back. With the right information at your fingertips, you can easily navigate any billing concerns and ensure a smooth experience.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number for the transaction in question.
Account Information: Ensure your Shipt account email and any related details are readily available.
Receipt or Proof of Purchase: Have a copy of your digital receipt or any proof of purchase that confirms the transaction.
Delivery Details: Note the delivery date and time, as well as the specific items delivered.
Reason for Refund: Prepare a clear explanation as to why you are requesting a refund, such as issues with delivery or incorrect items.
Communication History: If applicable, have any prior communication with Shipt regarding this order easily accessible.
Transaction ID: Find and note the specific transaction ID associated with your order for reference.
Payment Method: Be ready to provide details of the payment method used, including the last four digits of your credit/debit card or other payment services.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
5-7 working days
Shipt Gift Cards
Immediate (if not used)
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Shipt
At Shipt, users have specific rights and eligibility criteria regarding refunds based on the nature of the services provided, which primarily include grocery delivery and personal shopping. Shipt aims to ensure customer satisfaction with their service, and understanding the scenarios that may qualify for a refund is important for users navigating their account and billing inquiries.
The following situations specifically related to Shipt's services could apply for refund eligibility:
Order Issues: If a user encounters a problem with their order—such as missing items, unacceptable substitutions, or damaged products—this may qualify for a refund request.
Service Cancellation: Users who have canceled their subscription before the billing cycle begins may be eligible for a refund for that upcoming period, depending on the timing of the cancellation.
Delivery Problems: In cases where the delivery does not occur as scheduled, users may explore refund options based on their account status and delivery guarantees.
Promotional Offers: If a user encountered an issue related to the application of a promotional code or discount, this could warrant a review for potential eligibility for a refund.
It is recommended that users reach out directly to Shipt's customer service for tailored assistance regarding any specific situations they may encounter.
Step-by-Step Process to Request Your Shipt Refund Like a Pro
If you purchased through Shipt.com:
Log into your Shipt account on the website.
Click on your profile icon in the top right corner.
Select 'Account Settings' from the dropdown menu.
Navigate to 'Membership and Billing.'
Locate the transaction you want a refund for and click on it.
Choose the 'Request Refund' option.
Fill out the required information, and mention that you did not receive adequate usage or value from the service.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions.'
Find and tap on your Shipt subscription.
Select 'Report a Problem.'
Choose the reason for the refund request, emphasizing that the subscription renewed without notice and specifying any lack of use.
Submit your request to initiate the refund process.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select 'Payments & subscriptions.'
Tap on 'Subscriptions' and find your Shipt subscription.
Select 'Cancel subscription.'
After cancellation, return to the 'Subscriptions' page and select 'Request a refund.'
Choose the reason for your request, specifically mention that you were unsatisfied with the value you received.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to 'My Account' from the menu.
Scroll down to 'Manage Your Subscription' section.
Find Shipt in the list and select 'Cancel Subscription.'
After cancellation, look for the 'Request a refund' option on the same page.
Select it, and state that your account saw minimal usage.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation related to my account. On [Billing Date], [describe reason].
I would like to request a refund in the amount of [Amount].
Please find any relevant documentation attached for your reference.
I would appreciate your confirmation within 3-5 business days regarding this request.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but not yet processed by the merchant.
Your refund is in the queue and will be processed shortly. You can check back for updates.
Processing
The merchant is currently reviewing your refund request.
Your refund is under review. This may take a few days depending on the merchant’s policies.
Refunded
The refund has been successfully processed and the funds are on their way back to your account.
Expect to see the refunded amount in your bank account within 3-5 business days.
Partially Refunded
Only a portion of the original order amount has been refunded.
Check your order to see what items were partially refunded. You will receive the credited amount shortly.
Completed
Your refund process is complete and all funds have been returned to your account.
You will no longer see this refund in your pending transactions, and the amount is in your account.
Canceled
The refund request has been canceled by either the customer or the merchant.
No funds were returned, and you may need to submit a new request if needed.
Real User Scenarios: When and How Refunds Were Successfully Claimed
When navigating their Shipt subscriptions, users occasionally encounter situations that lead to successful refunds. Here are a few scenarios illustrating how users managed to claim refunds effectively.
Subscription Plan Change: A user intended to switch from a monthly plan to an annual subscription to take advantage of savings. After accidentally selecting a different annual plan, they submitted a request for a refund within 24 hours, explaining the mix-up. Shipt promptly issued a refund for the incorrect charge and allowed the user to select the right plan.
Order Cancellation: A customer placed an order for groceries but realized they had scheduled it for a time they would be unavailable. After canceling the order shortly after submission, they contacted Shipt to confirm the cancellation status. The support team successfully issued a refund since the order had not yet been processed.
Seasonal Trial Subscription: A user decided to try Shipt’s service during a promotional trial period, but after two weeks, they found that they did not utilize it as expected. They reached out for clarification on the trial terms and learned that they could request a refund for the remaining balance of their subscription fee if they decided to discontinue. The refund was processed as requested.
Account Deactivation: A long-time Shipt user deactivated their account and later intended to reactivate it but found they were billed again for a subscription they thought was paused. After clarifying their account status with customer service, the user received a refund for the unexpected charge and opted for a different plan that better suited their needs.
The Easiest Way to Get a Shipt Refund
If you're frustrated trying to get a refund from Shipt—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Shipt can help you stay informed and manage your orders with ease. Here are some specific tips to help you check the progress of your refunds:
Check Your Email: Shipt sends email updates regarding your refund status. Look for emails with the subject line including "Refund Update" or similar terms. These emails will contain important information about the progress of your refund.
Use the Shipt App: Open the Shipt app on your mobile device to check your refund status easily. Navigate to the "Order History" section, where you can view detailed updates about your recent orders and their refund statuses.
Account Dashboard Access: Log in to your Shipt account on the website and go to the "Account Settings" section. Here, you can find a designated "Billing" subsection where you can track all your orders and their corresponding refunds.
Order History Section: In your account dashboard, the "Order History" section provides a complete overview of all past purchases. Click on any order to see specific refund status updates along with estimated timelines for when to expect your funds.
Notifications in the App: Make sure to enable notifications for the Shipt app. This way, you'll receive immediate updates on refund statuses as they are processed, directly to your mobile device.
Customer Support: If you encounter any issues, reach out to Shipt's customer support through the app or website. They can provide real-time updates on your refund status not visible in the other channels.
FAQ
If you forget to cancel your Shipt subscription before the billing cycle begins, unfortunately, refunds are not typically issued for that period. It's always a good idea to check your account settings regularly to manage your subscriptions effectively. For specific concerns, contacting Shipt's customer support may provide further assistance.
Refunds from Shipt typically take 3 to 5 business days to process, depending on your bank's policies. Once initiated, the refund will be reflected in your account according to your financial institution's timeline.
If you see a charge but do not have an active subscription, please check your email for any recent communication from Shipt regarding orders or subscriptions. If you still have questions, contact Shipt Customer Support directly for clarification and assistance with resolving the charge.
If you are unable to get a refund directly from Shipt, you might consider reaching out to customer service again for further assistance. Additionally, escalating your inquiry within Shipt's support system could provide you with more resolution options. Reviewing your account details and past transactions may also offer insights that could help in your request.
If Shipt refuses to issue a refund, you may want to review their refund policy for clarity regarding your situation. Additionally, consider reaching out to their customer support again with any relevant details that might assist in resolving the matter. Checking your account details to ensure all information is accurate can also be helpful.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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