Unexpected charges can often catch users off guard, especially when it comes to subscription services. This guide is here to help you understand how refunds work at Shipwrecked, clarifying who is eligible and outlining the straightforward steps to request your money back promptly. Whether you have questions or need assistance, we're committed to ensuring you have a smooth experience with the refund process.
What You Should Prepare Before Applying For Refund
Order Number: Make sure you have your unique order number from your purchase confirmation email.
Transaction ID: Locate the transaction ID listed on your payment receipt or bank statement for reference.
Proof of Purchase: Keep your original invoice or receipt handy to verify your purchase.
Account Information: Be prepared to provide the email address associated with your Shipwrecked account for identification.
Reason for Refund: Clearly outline your reason for requesting a refund, such as product defects or delivery issues.
Photos of the Product: If applicable, take clear photos of the received product to substantiate your issue.
Previous Correspondence: Include any prior communication with customer service related to your refund request.
Refund Policy Familiarization: Review Shipwrecked's refund policy to ensure your request meets their criteria.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 business days
PayPal
3-5 business days
Gift Card
Immediate
Apple Pay
5-7 business days
Cash
Variable, for in-store purchases
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Shipwrecked
At Shipwrecked, we strive to provide an enjoyable experience through our unique offerings. Users may have specific rights regarding refunds based on their individual circumstances and interaction with our services. Understanding these eligibility criteria can help clarify when a refund may be applicable.
For cancelled events or experiences that Shipwrecked has initiated, users may qualify for a full refund if notification is provided in accordance with our cancellation policy.
If a user experiences issues related to the quality of the service provided, they might be eligible for a refund based on the specifics of that situation, potentially requiring a review of the circumstances surrounding their experience.
Users who have purchased merchandise directly from Shipwrecked that arrives damaged may have the opportunity to request a refund or exchange, contingent on providing photographic evidence of the damage.
In cases of incorrect orders placed through our platform, users may be eligible for a refund as long as the request is made promptly and the nature of the order discrepancy is verified.
For subscription-based services, users can inquire about their eligibility for refunds during the cancellation period outlined in the terms of service, particularly if they canceled their subscription prior to the next billing cycle.
Understanding these specific scenarios can assist users in navigating their accounts more effectively and determining their options regarding refunds at Shipwrecked.
Step-by-Step Process to Request Your Shipwrecked Refund Like a Pro
Choose a reason such as "I didn’t recognize this transaction" or "The subscription renewed without notice."
Keep your reasoning straightforward and factual.
Submit the request and monitor your email for the outcome.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select Manage Account from the account settings.
Scroll down to find your subscriptions.
Locate your Shipwrecked subscription and select Cancel Subscription.
To request a refund, go to the Help section of the Roku site.
Look for the option to Contact Support.
Send a message detailing your request for a refund and include:
Your account details.
State that the subscription renewed without notice.
Submit your request and await a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention a billing situation that occurred: [describe reason].
Therefore, I would like to request a refund in the amount of [Amount]. If applicable, I have attached relevant documentation to support this request.
Please confirm receipt of this email and the status of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet reviewed.
Please allow up to 5 business days for us to assess your request.
Processing
The refund is currently being processed by our team.
You will receive an update once your refund has been initiated.
Refunded
Your refund has been successfully completed and funds have been returned.
The amount should reflect in your account within 3-5 business days.
Partially Refunded
A portion of your refund has been processed, typically used for returns of multiple items.
You will be notified of the amount refunded and will see it in your account soon.
Completed
Your refund process has been finalized.
You can check your account details to confirm the completion.
Canceled
Your refund request has been canceled, either by your choice or due to policy violations.
If you believe this is an error, please contact our support team for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Shipwrecked, customers may occasionally encounter situations that require a refund. Here are some real user scenarios illustrating how refunds were successfully claimed:
Subscription Downgrade: A customer realized that their current subscription plan provided more features than they needed. After reaching out to customer support, they successfully downgraded to a more appropriate plan and received a pro-rated refund for the unused portion of their original subscription.
Order Cancellation: A user made an order for seasonal decor but decided to cancel it shortly after. Upon contacting Shipwrecked's support team, they received a prompt refund for the canceled order, which arrived within a few days, enhancing their overall shopping experience.
Shipping Delay: A customer noticed that their order was delayed beyond the estimated shipping timeframe. After inquiring about the status, they were informed of the delay due to unforeseen circumstances and received a full refund as a gesture of goodwill for the inconvenience.
Incorrect Item Shipped: A customer received a completely different item than they ordered. After notifying customer service and providing the necessary details, Shipwrecked promptly issued a refund for the incorrect item and arranged for the correct order to be sent out at no additional cost.
The Easiest Way to Get a Shipwrecked Refund
If you're frustrated trying to get a refund from Shipwrecked—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently at Shipwrecked is straightforward thanks to our streamlined communication channels and intuitive platform features. Here are some specific tips to help you stay updated on your refund progress:
Check Your Email Regularly: Shipwrecked sends out email notifications whenever there is an update on your refund status. Look for emails with the subject line containing "Refund Update" to stay informed.
Use the Shipwrecked Mobile App: If you have the Shipwrecked app installed, you can check refund updates directly from your mobile device. Simply navigate to the 'Notifications' tab to see the latest information.
Visit Your Account Dashboard: Log into your Shipwrecked account and head to the 'Order History' section. Here, you can view all your past orders along with their current refund status, including any notes about processing times.
Monitor the Billing Section: Within your account settings, the 'Billing' section will provide detailed insights into any refunds that have been processed, including dates and amounts refunded.
Look for Refund Progress Indicators: In your order history, you will find clear status indicators next to each order’s refund request, such as "Pending", "Processed", or "Completed" to give you an understanding of where your refund stands.
Contact Customer Support: If you need more specific information regarding your refund status, feel free to reach out to our customer support team via the 'Help' section of the app or website for personalized assistance.
FAQ
Unfortunately, if you forget to cancel your booking on time, we are unable to issue a refund. We recommend keeping track of cancellation deadlines to ensure you're able to make any necessary changes to your reservation. If you have further questions or need assistance, feel free to reach out to our customer support team.
Refunds typically take 3 to 5 business days to process after your request is approved. Depending on your financial institution, it may take additional time for the funds to appear in your account. We appreciate your patience as we work to ensure your refund is handled efficiently.
If you notice a charge but do not have an active subscription, please check your account for any possible trial periods or previous subscriptions that may still be active. If you need further assistance, reach out to our customer support team with the details of the transaction, and we’ll help clarify the situation.
If you're unable to obtain a refund directly from Shipwrecked, you may consider reaching out to customer service again for further assistance. Additionally, reviewing your account details or checking the status of your order through their support system could provide more clarity. If necessary, escalating your inquiry within their support channels may offer alternative resolutions.
If Shipwrecked has refused to issue a refund, you may want to review their refund policy carefully to ensure you understand the terms. Consider reaching out to their customer support team again for clarification or to provide any additional details about your request. Additionally, double-check your account information to confirm that all relevant details were submitted correctly.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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