How to Get a Shop 1906 Refund

• Order Number: Have your unique order ID handy, as it is essential for tracking your purchase while processing the refund.
• Transaction ID: Retrieve the transaction ID from your payment confirmation email, as it is necessary for verifying your payment.
• Email Confirmation: Include the original purchase confirmation email, as it serves as proof of the transaction.
• Product Details: Prepare details about the purchased item, including name, size, and color, to facilitate identifying the product for the refund.
• Reason for Refund: Clearly outline the reason for the refund request, adhering to Shop 1906’s specific refund policy guidelines.
• Return Tracking: If the product needs to be returned, obtain and keep the tracking information of the return shipment.
• Shop 1906 Account Information: Log into your Shop 1906 account and have your account details ready, as they may be required for verification.
• Photos of the Product: Take clear photos of the item, especially if it’s damaged or not as described, to support your refund claim.
• Payment Method: Have details of the payment method used for the original transaction, as this may be required for processing the refund.

*Working days are Monday to Friday, and don't include public holidays.

At Shop 1906, we strive to provide our customers with high-quality products and services. Understanding your rights and the eligibility criteria for refunds can help ensure a positive shopping experience. The following details outline specific situations that may qualify for a refund based on your account circumstances.

• Defective or Damaged Products: If you receive a product that is defective or damaged upon arrival, you may qualify for a refund. Please ensure to notify our customer service team within 14 days of receiving the item to initiate the process.
• Incorrect Items Received: In the event that you receive an item that is different from what you ordered, you may be eligible for a refund. Contact our support team promptly to resolve this issue.
• Service Issues: For any subscription-based services that are not functioning as described, you might be eligible for a refund based on the specifics of the situation. Documentation regarding the service issue may be needed to process your request.
• Order Cancellations: If you cancel an order prior to shipping, you may qualify for a full refund. Please reach out to our customer service as soon as possible to confirm the cancellation.
• Return Policy Compliance: To qualify for a refund, returned items must adhere to our established return policy, which requires items to be in their original condition and packaging. Refer to our return guidelines for further details.

For further assistance or to inquire about your specific situation, don't hesitate to reach out to our customer service team. We are here to help you navigate any questions regarding your orders or services.

At Shop 1906, customers often find themselves navigating various account management situations. Here are some real user scenarios where refunds were successfully claimed:

• Subscription Plan Change: A customer reached out after realizing they had accidentally upgraded their subscription plan. After a quick review of their account history, Shop 1906's support team facilitated a refund for the difference in charges once the plan was downgraded to their original choice.
• Order Cancellation: A customer decided to cancel their recent order within the allowed cancellation period. They promptly contacted Shop 1906's customer service, which processed a full refund as the order had not yet shipped, ensuring a smooth transaction.
• Promotional Discount Application: After completing a purchase, a customer discovered that they had missed applying a promotional discount code. Upon contacting support, they were able to provide the necessary details and received a refund for the discount amount, which enhanced their shopping experience.
• Gift Return Process: A customer received a gift from Shop 1906 but found it unsuitable. They initiated a return within the return policy period and successfully received a refund after providing proof of the return, allowing for a straightforward resolution.

At Shop 1906, keeping track of your refund status is straightforward and efficient. To ensure you stay informed throughout the process, follow these merchant-specific tips:

• Email Notifications: After you initiate a refund, you will receive an email confirmation detailing the status of your refund. Look out for updates that indicate when your refund has been processed or if there are any delays.
• Account Dashboard: Log into your Shop 1906 account and navigate to the Order History section. Here, you can view the status of your refunds alongside your order details, showing whether your refund is pending, completed, or if further action is required.
• In-App Notifications: If you are using the Shop 1906 mobile app, make sure to enable notifications. The app will send you real-time updates regarding your refund status, ensuring you are always in the loop.
• Billing Section: For a quick overview of your financial transactions, go to the Billing section in your account settings. This will display all refund transactions, helping you keep track of pending and completed refunds.
• Customer Support: If you have any questions or need further assistance regarding your refund, reach out to our customer support team through the in-app chat feature or the support page on the website. They can provide specific updates on your refund status.