How to Get a SHOP Refund

• Order Number: Locate your specific order number from your purchase receipt.
• Transaction ID: Gather the transaction ID provided during your checkout process for reference.
• Account Email: Ensure you have the email associated with your SHOP account, as it will be needed for verification.
• Proof of Purchase: Have a copy of the email or PDF invoice received after your order was placed.
• Photos of the Product: If applicable, take clear photos of the item you wish to return, especially if it's damaged or defective.
• Return Authorization: Check if you received any return authorization number or instructions from SHOP regarding the return process.
• Refund Reason: Prepare a clear explanation of why you’re requesting a refund, whether it’s due to dissatisfaction, a defect, or an error in the order.
• Shipping Information: Confirm your shipping address for where the returns should be sent, along with any shipping labels provided by SHOP.
• Currency and Payment Method: Have details ready about the original payment method used and the currency in which the payment was made.

At SHOP (kendallsgreek.com), we aim to provide exceptional service and support to our users. Understanding your rights regarding refunds can help clarify your options when encountering specific account situations. Refund eligibility typically relates to the nature of the products and services offered, which include a range of merchandise and subscriptions tailored to customers' needs.

Below are various scenarios related to your usage of SHOP where you may qualify for a refund:

• Product Not Received: If an ordered item has not been delivered within the estimated time frame and there is no record of shipment, you might be eligible for a refund.
• Product Defects: If a product received is damaged or defective upon arrival, you may qualify for a refund, provided that the issue is reported within the designated time period outlined in our return policy.
• Subscription Cancellations: If you have accidentally purchased a subscription and it has not yet been activated, you might be eligible for a refund for the unused portion of your subscription.
• Incorrect Items: If you receive an item that differs from what was ordered, you could be eligible for a refund or exchange, depending on the situation.

We encourage all users to review their accounts regularly and reach out to our customer support team for any clarifications regarding specific transactions or account management inquiries. Your satisfaction is important to us, and we are here to assist you with any concerns.

At SHOP, customers may occasionally encounter situations that require them to request a refund. Below are some scenarios illustrating how users successfully navigated the refund process related to their specific needs.

• Subscription Adjustment: A user realized that they had selected a higher-priced subscription plan by mistake during checkout. After contacting customer support for clarification on their subscription options, they were able to initiate a refund for the difference in price once they updated to the correct plan.
• Service Interruption: A subscriber experienced an unexpected technical issue that temporarily prevented them from accessing premium content. After raising the issue through the support portal, they were granted a partial refund for the time they could not utilize the service.
• Billing Inquiry: Following a monthly billing cycle, a user noticed an increase in their subscription fee that wasn’t clearly communicated. After reaching out to SHOP’s customer service for an explanation, they successfully obtained a refund for the overcharged amount due to a misunderstanding about promotional rates.
• Account Cancellation: A long-time user decided to cancel their subscription but accidentally missed the deadline for the monthly billing cycle. Upon explaining their situation to the support team, they received a refund for the latest payment after confirming their cancellation request was processed.

Tracking your refund status with SHOP is straightforward when you know where to look. To ensure you're up-to-date on your refund progress, follow these efficient tips specific to SHOP's system.

• Check Your Email: After you initiate a refund request, check your email for updates from SHOP. You will receive a confirmation email once your refund is processed, along with any relevant information about the refund timeline.
• Utilize the SHOP Mobile App: If you have the SHOP mobile app installed, go to the "Order History" section. Here, you can view the status of your refund, including any pending or completed actions straight from your mobile device.
• Visit Your Account Dashboard: Log in to your customer account on kendallsgreek.com and navigate to the "Billing" section. There, you will find detailed information about your current orders, including any refunds initiated, complete with their status updates.
• Monitor the Refund Progress: In your account settings under "Order History," you will see a timeline that details each step of the refund process, including approval, processing, and completion stages.
• Contact Customer Support: If you notice any discrepancies or delays, don't hesitate to reach out to SHOP's customer support through the in-app messaging feature or via email for real-time assistance with your refund query.