How to Get a Shutter and Frame Refund

• Order Number: Locate your unique order number from your confirmation email or account history.
• Transaction ID: Prepare the transaction ID from your payment method for verification purposes.
• Proof of Purchase: Ensure you have a copy of your invoice or receipt that confirms your purchase.
• Photos of the Product: If applicable, take clear photos of the item that you are returning, especially if there are defects.
• Account Login Credentials: Have your account details handy in case you need to access your Shutter and Frame account for refund processing.
• Reason for Return: Clearly outline the reason for your refund request to facilitate the process, whether it’s a product issue or change of mind.
• Any Previous Correspondence: Gather any emails or chat logs with Shutter and Frame's customer service regarding your order.
• Shipping Materials: Keep all original packaging and materials, as returns often require items to be sent back in their original condition.

*Working days are Monday to Friday, and don't include public holidays.

At Shutter and Frame, we strive to provide quality service and a great customer experience. Users may have specific rights regarding refunds based on their subscription or order circumstances. Understanding these can help clarify any questions you may have about eligibility for a refund.

• Subscription Cancellation: If you have subscribed to a plan and decide to cancel before the end of your billing cycle, you might be eligible for a refund for the unused portion of your subscription, depending on the timing of your cancellation.
• Service Dissatisfaction: In the rare case that you are unsatisfied with a specific service provided during your subscription, there may be options available for a refund based on our satisfaction guarantee policy, if applicable.
• Incorrect Billing Amount: If you notice a discrepancy in the billed amount for your subscription or service, this may be grounds for a review and potential refund, verified against your account details.
• Technical Issues: If a technical issue affects your access to the service for an extended period, you might qualify for a refund covering the duration of the outage, provided it can be verified through customer support.
• Credit towards Future Purchases: In certain cases, instead of a direct refund, you may be offered a credit towards future services, which could apply to situations involving service interruptions or account management inquiries.

Please reach out to our customer support team to discuss your specific situation, and they will assist you in determining if you might qualify for a refund or other resolutions based on these outlined scenarios.

At Shutter and Frame, users enjoy a seamless experience with photography and video editing services. Sometimes, questions about transactions or account management arise. Here are a few scenarios demonstrating successful refund claims:

• Subscription Overlap: Jane realized she had switched from a monthly to an annual subscription but was still charged for the month. After querying her account status, she provided her subscription details, and Shutter and Frame promptly issued a refund for the extra month.
• Service Interruption: During a scheduled project, Tom faced a temporary service disruption that impacted his editing. Upon reaching out about the inconvenience, he discussed the situation with support and received a refund for that month's service, reconnecting without further issues.
• Wrong Plan Selection: Sarah accidentally selected a higher-tier editing plan during checkout. After noting the error within her account, she contacted Shutter and Frame for clarification. The team assisted her in correcting the subscription and refunded the difference for the incorrectly selected plan.
• Prepaid Credit Adjustment: Alex had a balance from prepaid credits for unused services, which he intended to apply to a future project. When his plans changed, he contacted customer support, and they successfully refunded the remaining balance back to his account for future use.

Keeping track of your refund status at Shutter and Frame is straightforward and convenient. By utilizing the various communication channels and tools we provide, you can efficiently monitor the progress of your refund request.

• Check Your Email: After you initiate a refund, you will receive an email confirmation. This email will include essential details such as the refund initiation date and estimated processing time. Keep an eye out for emails with the subject line "Your Refund Status Update" for the latest information.
• Utilize the Account Dashboard: Log into your Shutter and Frame account and navigate to the "Order History" section. Here, you can view detailed updates on all your orders, including any active refunds. The status will be marked clearly next to the appropriate order.
• Mobile App Notifications: If you use the Shutter and Frame mobile app, enable push notifications. You’ll receive updates directly on your device about your refund status, making it easy to stay informed while on the go.
• Billing Section Insights: For a comprehensive view of financial transactions, visit the "Billing" section in your account settings. This area provides insights into all refund transactions, including completed and pending refunds.
• Estimated Processing Time: Shutter and Frame typically processes refunds within 5-7 business days. You can check the expected timeline in your refund confirmation email or within the "Order History" section on your account dashboard.