When it comes to subscriptions, many users often overlook billing until an unexpected charge catches them off guard, such as an automatic renewal. Understanding how refunds work at Sidekick can bring peace of mind and clarity during these moments. This guide is designed to help you navigate the Sidekick refund process, outlining eligibility requirements and providing you with the steps to quickly request your money back. We aim to make this process as seamless and straightforward as possible for you.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Sidekick account username and registered email address readily available.
Transaction ID: Locate the specific transaction ID for the purchase you wish to request a refund for.
Service/Product Details: Gather details about the service or product you are requesting a refund for, including the date of purchase and plan type if applicable.
Refund Policy Understanding: Review Sidekick's refund policy to ensure your request aligns with the eligibility criteria.
Reason for Refund: Prepare a clear explanation of the reason for your refund request, detailing any specific issues experienced with the service.
Correspondence History: Collect any previous communication with Sidekick support related to your issue to support your refund claim.
Payment Method Information: Have details of your payment method available, such as the last four digits of the credit card or PayPal account used for the transaction.
Attachments: If available, gather any relevant attachments, such as receipts or screenshots of errors encountered during service usage.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Google Pay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Sidekick
At Sidekick, we prioritize providing valuable services to our users while maintaining transparency in our billing practices. Understanding your rights and determining your eligibility for a refund is essential in managing your subscription effectively. Below are specific circumstances in which you may qualify for a refund based on Sidekick's service offerings.
Service Quality Issues: If you are experiencing documented issues with the quality of services rendered, such as technical defects that hinder your ability to utilize the platform, please reach out for assistance. If these issues persist and cannot be resolved, you may be eligible for a refund based on your subscription tier.
Subscription Downgrade: If you have successfully downgraded your subscription and are within the stipulated timeframe for adjustment, you may qualify for a prorated refund of the previous subscription level.
Account Mismanagement: In instances where your account management settings may have caused unforeseen billing, such as unintentional upgrades or incorrect tier selections, you might be eligible for a refund if reported promptly and verified by our support team.
Trial Period Non-Utilization: If you subscribe during a promotional or trial period but find that the services do not meet your expectations, you may request a refund if you notify us before the trial period concludes.
For any specific questions or clarifications regarding your subscription status and potential eligibility for a refund, we encourage you to contact Sidekick’s support team for tailored assistance.
Step-by-Step Process to Request Your Sidekick Refund Like a Pro
If you purchased through Sidekick.com:
Visit sidekicksecurity.ai and log in to your account.
Navigate to the Account Settings section.
Go to the Billing Details tab.
Locate the Recent Charges option.
Select the subscription you wish to request a refund for.
Click on Request Refund.
In your message, mention that the subscription renewed without notice.
Submit your refund request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Choose Subscriptions.
Select the Sidekick subscription from the list.
Tap on Report a Problem.
Select the reason for your refund request, preferably stating that the account was unused.
Follow the prompts to finalize the request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Profile Icon in the top right corner.
Select Payments & Subscriptions.
Choose Subscriptions.
Select the Sidekick subscription.
Tap on Manage and then Request Refund.
Indicate that the subscription renewed without notice.
Complete the process as prompted.
If you purchased through Roku:
Go to the Roku Home Screen.
Navigate to Settings.
Select Account.
Scroll to Manage Subscription.
Find the Sidekick subscription and select it.
Click on Manage Subscription or Cancel Subscription.
Navigate to Roku Support using a web browser.
Fill out the Contact Us form requesting a refund and note that the account was unused.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to formally request a refund related to my account. The details of my billing situation are as follows: [describe reason].
I would like to request a refund for the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
Please confirm receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet reviewed.
Your refund is in the initial review stage; please allow up to 3 business days for processing.
Processing
The refund is being processed by our team.
We are currently reviewing your refund request. Expect updates within 5 business days.
Refunded
The refund has been successfully issued to your payment method.
The amount has been credited back to your account. Check with your bank for processing times.
Partially Refunded
A portion of your refund has been processed.
Some of your funds have been returned. Check your transaction history for details.
Completed
The refund process is complete.
All applicable funds have been returned. Thank you for your patience!
Canceled
The refund request has been canceled, either by the user or our team.
Your refund request is no longer active. If you have questions, please contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refund requests can arise from various user experiences with Sidekick, whether it's due to changes in service needs or adjustments in subscription plans. Here are some scenarios where users successfully claimed refunds:
Subscription Downgrade: A user decided to switch from a premium subscription to a basic plan after realizing they only needed minimal features. Upon contacting Sidekick’s support, they initiated a refund for the difference in pricing for the current billing cycle, which was processed smoothly.
Service Interruption: A customer experienced a temporary service outage that affected their ability to use the platform effectively for a week. After reaching out to Sidekick to explain the situation, they were granted a refund for that billing period as a gesture of goodwill.
Unintended Plan Reactivation: A user accidentally reactivated a subscription while exploring new features and later realized they still preferred their previous plan. After contacting support within the same billing cycle, they successfully received a refund for the difference in cost.
Billing Clarification: A user was charged incorrectly due to a misunderstanding of the billing cycle after making adjustments to their account settings. After clarifying the situation with support, they were promptly refunded for the amount that was in question.
The Easiest Way to Get a Sidekick Refund
If you're frustrated trying to get a refund from Sidekick—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Sidekick is a straightforward process, designed to keep you informed at every step. Here’s how you can efficiently monitor your refund:
Email Notifications: After initiating a refund, keep an eye on your email inbox. Sidekick sends detailed updates about your refund status, including confirmation of receipt and estimated processing times.
In-App Notifications: Open the Sidekick mobile app or web application to receive push notifications about any changes to your refund status. Make sure notifications are enabled to stay up-to-date instantly.
Account Dashboard: Log into your Sidekick account and navigate to the Order History section. Here you will find a list of all transactions, complete with the current status of your refunds.
Billing Section: Visit the Billing section within your account settings for a consolidated view of all your financial transactions, including pending and completed refunds.
Refund Progress Details: Each refund request comes with a tracking link that shows you specific details about its progress, such as the initiation date, approval status, and estimated timeline for completion.
Merchant-Specific Tools: Utilize the Refund Tracker Tool in your account, which visually displays the status of your refunds and provides helpful tips on typical processing times for different merchants.
FAQ
If you forget to cancel your subscription on time, our policy generally does not allow for refunds due to the automatic renewal of services. However, we encourage you to reach out to our support team, as they may be able to assist you in specific cases and provide guidance based on your circumstances.
Refunds from Sidekick typically take 5 to 10 business days to process, depending on your bank's policies. Once initiated, you should receive a confirmation of the refund, and it will appear in your account as soon as your bank completes the transaction.
If you see a charge but don't have an active subscription, please check your payment history for any past transactions or subscriptions that may have been overlooked. You can also reach out to our support team with details of the charge for clarification and assistance in resolving the issue.
If you're unable to secure a refund directly from Sidekick, consider reaching out to their customer service team again for further assistance. You might also explore escalating your concern within their support system to ensure your issue is addressed. Reviewing your account details and documentation may also provide additional insights to support your request.
If Sidekick refuses to issue a refund, you may want to review their refund policy to understand the specific terms and conditions. Additionally, consider contacting their customer support team again for clarification or further assistance. It may also be helpful to check your account details to ensure everything is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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