How to Get a Silk or Lace Refund

• Order Number: Locate your unique order number found in the confirmation email or your account order history.
• Item Details: Gather specific details about the product(s) you are requesting a refund for, including name, size, and color.
• Original Payment Method: Ensure you have information regarding the payment method used during the initial transaction (credit card, PayPal, etc.).
• Proof of Purchase: Keep an electronic or printed copy of the order confirmation email or invoice received from Silk or Lace.
• Return Tracking Information: If you have already returned an item, keep the tracking information to confirm delivery back to Silk or Lace.
• Reason for Return: Clearly outline the reason for your refund request (e.g., item damaged, not as described, etc.).
• Account Verification: Log into your Silk or Lace account, ensuring that your account details are up-to-date and accessible.
• Refund Policy Review: Familiarize yourself with Silk or Lace's refund policy to align your request with their guidelines.

*Working days are Monday to Friday, and don't include public holidays.

At Silk or Lace, we value our users and aim to ensure a satisfying experience with our premium lingerie and lifestyle products. Understanding your eligibility for refunds is important, and several specific situations may apply based on your purchases and account management.

The following scenarios may qualify for refunds:

• Defective Items: If you receive a product that is defective or damaged upon arrival, you might be eligible for a refund. Please ensure to initiate the return process within the specified time frame to maximize your eligibility.
• Incorrect Items: If an item you received does not match your order, such as the wrong size or style, this situation may qualify for a refund. Ensure you contact customer support promptly to address the discrepancy.
• Return Policy Compliance: All requests for refunds must comply with our return policy, which typically requires items to be unworn, unwashed, and in original packaging. Ensuring your item meets these criteria may increase your eligibility for a refund.
• Subscription Management: For customers participating in our subscription services, billing inquiries related to service pauses or cancellations can affect the eligibility for refunds. Review your subscription terms to understand how adjustments may impact your account status.
• Promotional Considerations: In cases where promotional discounts were applicable, eligibility for refunds could depend on those specific terms and conditions being adhered to. It’s important to understand how your purchase aligns with these offers.

If you believe any of these situations apply to you, please reach out to our customer support team to discuss your eligibility for a refund in more detail. We’re here to assist you with your inquiries and ensure you have the best experience possible.

At Silk or Lace, our commitment to customer satisfaction extends to our refund process. Here are some real user scenarios demonstrating how customers successfully navigated refund claims:

• Issue with Sizing: A customer ordered a silk blouse in size medium but received a size large instead. Upon contacting Silk or Lace's customer service, they provided photos of the product and were promptly offered a full refund for the incorrect item.
• Shipping Delay: A customer anticipated receiving a special lace dress for an upcoming event but encountered a shipping delay that affected their timeline. They reached out to Silk or Lace, explained the urgency, and received a refund for expedited shipping costs to accommodate their needs.
• Fabric Quality Concern: A user received a set of luxury silk sheets but found a small imperfection upon unpacking. After reporting this through the Silk or Lace platform, they were directed to return the sheets and successfully claimed a refund once the return was confirmed by the team.
• Subscription Management: A customer signed up for a subscription to receive monthly silk accessories but forgot to update their preferences. After realizing the mix-up, they contacted Silk or Lace to clarify their subscription details, resulting in a refund for the last month’s items they did not wish to receive.

Tracking your refund status with Silk or Lace is straightforward and designed to keep you informed every step of the way. Here are some efficient ways to monitor your refund:

• Check Your Email Updates: Silk or Lace sends notification emails that provide updates on your refund status. Look for emails titled "Refund Processed" or "Refund Update" in your inbox, which will outline the current progress and any additional actions needed.
• Visit Your Account Dashboard: Log into your Silk or Lace account and navigate to the "Order History" section. Here, you can view the status of your refund request alongside previous orders, making it easy to track various refunds simultaneously.
• Use the Mobile App: If you’re using the Silk or Lace mobile app, you can check your refund status under the "My Orders" tab. The app provides real-time updates and notifications directly on your device.
• Look in the Billing Section: Within your account settings, the "Billing" section will have detailed information on any pending refunds, including the amount and expected processing time, ensuring you are always aware of where your refund stands.
• Contact Customer Support: If you haven't received updates or need clarification, Silk or Lace offers quick customer support through their help center. Utilize the chat feature or submit a ticket for speedy assistance.