How to Get a Similarweb Refund

• Account Information: Your account email address and username associated with Similarweb.
• Transaction ID: The unique ID for the transaction associated with your subscription or purchase, found in your billing confirmation.
• Proof of Payment: A copy of the receipt or invoice confirming your purchase that includes transaction details.
• Subscription Details: Information about the subscription plan you were using, including start and end dates.
• Reason for Refund: A clear and concise explanation of why you are requesting the refund, including any specific issues encountered.
• Usage Data: Any relevant analytics or usage reports from Similarweb to demonstrate your engagement with the service.
• Contact History: Any communication with Similarweb's support team regarding the issue that led to your refund request.

*Working days are Monday to Friday, and don't include public holidays.

At Similarweb, users engage with a comprehensive digital intelligence platform that offers insights and analytics services primarily through subscription-based models. Understanding your rights concerning refunds is essential for effectively managing your subscription and ensuring a satisfactory experience. Users are eligible for refunds under specific circumstances related to their account status and subscription usage, which are important to consider.

• Subscription Cancellation within the Trial Period: If you sign up for a trial subscription and decide to cancel within the trial period, you may qualify for a full refund of any charges incurred during that trial.
• Service Downtime: If you experience prolonged service interruptions due to technical issues that prevent access to core features, you might be eligible for a partial refund for the affected billing cycle.
• Non-Usage Refunds: If you find that you did not utilize the services provided during a specific billing period—for instance, due to significant personal or business disruptions—you could inquire about a potential refund for that period, depending on the circumstances.
• Scope of Service Changes: If Similarweb modifies the features included in your subscription that significantly impact your usage experience, you may be able to discuss refund options for the billing period in which these changes occurred.
• Billing Errors: In cases where there is a discrepancy noted on your billing statement related to your subscription plan or services, you could seek clarification and may qualify for a refund if the discrepancy is confirmed.

Each situation is evaluated on a case-by-case basis, and fulfilling any refund request would align with Similarweb's policies and practices. For detailed information, users are encouraged to refer to the specific terms outlined in their subscription agreement or reach out to Similarweb's support team for clarification on their eligibility and rights.

Understanding the intricacies of subscription management and account features can occasionally lead to situations where users seek refunds from Similarweb. Here are a few scenarios illustrating how users navigated these circumstances successfully:

• Subscription Plan Change: A user initially subscribed to the Pro plan but later realized that the Team plan better suited their needs. Upon reaching out to customer support before the renewal date, they were able to switch their plan and received a refund for the prorated difference, allowing them to enjoy the features of the new plan seamlessly.
• Account Downgrade: After using Similarweb’s platform for several months, a user determined that they required fewer features and chose to downgrade to a Basic subscription. The customer service team assisted them with the change, processing a refund for the unused days in their previous subscription level, ensuring a smooth transition.
• Trial Period Activation Issue: A user attempted to activate a free trial but encountered an error that prevented access to the features. After contacting support, they clarified the situation and were provided with an extended trial period along with a refund for the initial charge, recognizing their experience.
• Service Interruption: During a brief service interruption that affected several users, one customer reached out for clarification. Not only did they receive insight into the issue, but they were also credited for the downtime with a partial refund for the month, demonstrating Similarweb's commitment to customer satisfaction.

Tracking your refund status with Similarweb can be a straightforward process if you know where to look and what to expect. Here are some tips to help you efficiently keep tabs on your refund progress:

• Email Notifications: Similarweb will send you email updates regarding your refund status. Be sure to check your inbox for emails titled "Refund Update" or similar, which will provide information about the current status of your refund.
• In-App Notifications: If you are using the Similarweb mobile app, you may receive push notifications for any updates related to your refund. Make sure to enable notifications to stay informed.
• Account Dashboard: Log in to your Similarweb account and navigate to the Order History section in your account dashboard. Here, you can find detailed information about all your transactions, including pending refunds.
• Billing Section: Check the Billing section of your account settings for a summary of recent transactions and the status of any refunds. You can filter your transactions to specifically view those that are marked as pending or completed.
• Progress Updates: Similarweb provides updates as your refund progresses through different stages. Look for updates indicating "Request Received," "Processing,” or "Refund Issued” to understand where your refund is in the process.
• Help Center: For more detailed inquiries, you can access the Similarweb Help Center and search for refund tracking articles. They provide specific insights into common refund scenarios and timelines.