Many users only consider billing matters when they encounter an unexpected charge, such as an automatic subscription renewal. This guide is designed to help you navigate the refund process for Simple: Your Nutrition Coach, providing clear information on who is eligible for refunds and the necessary steps to request your money back efficiently. We aim to make this process as straightforward and stress-free as possible, ensuring that you can easily manage your subscription.
What You Should Prepare Before Applying For Refund
Account Information: Have your account details ready including the email address linked to your Simple: Your Nutrition Coach account.
Transaction ID: Locate the transaction ID from the payment confirmation email or your account history for the service you would like to refund.
Reason for Refund: Be prepared to provide a clear and concise reason for your refund request, such as dissatisfaction with the service or technical issues.
Subscription Details: If applicable, note the type of subscription you purchased, including the start date and billing frequency, as this may affect your refund eligibility.
Proof of Payment: Keep your proof of payment, such as a receipt or a screenshot of the transaction, ready to include with your refund request.
Communication Records: If you've had any previous correspondence with customer support regarding your issue, compile those emails or messages as documentation.
Service Agreement: Review the service terms and conditions to ensure your request aligns with their refund policy.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Apple Pay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Simple: Your Nutrition Coach
At Simple: Your Nutrition Coach, we aim to provide a seamless and supportive experience for all users engaging with our personalized nutrition services. Understanding your rights regarding refunds is crucial, especially in relation to your subscription and service usage. Below are some specific circumstances under which you may qualify for a refund:
Service Cancellation: If you cancel your subscription within the specified cancellation period prior to the next billing cycle, you may be eligible for a refund for the upcoming period.
Technical Issues: If you experience significant technical difficulties that prevent you from accessing our services, you might qualify for a refund for the duration of the downtime, provided the issue is documented and reported to our support team in a timely manner.
Account Inactivity: In some cases, if your account remains inactive for an extended period and you do not wish to continue your subscription, you may inquire about possible refunds for unused months, subject to our review.
Promotional Offers: If you subscribed using a promotional offer and find discrepancies in the billing reflecting that offer, you may be eligible for a refund corresponding to any overcharge.
We encourage you to reach out to our support team for any billing clarifications or to see if your situation might qualify for a refund. Your satisfaction is important to us, and we strive to provide transparent and fair policies for all users.
Step-by-Step Process to Request Your Simple: Your Nutrition Coach Refund Like a Pro
If you purchased through Simple: Your Nutrition Coach.com:
Scroll to the bottom of the homepage and click on the "Contact Us" link.
Fill out the contact form, ensuring you include your account email and subscription details.
In the message body, mention that the subscription renewed without notice.
Emphasize that the account has been unused since renewal.
Submit the form and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Simple: Your Nutrition Coach subscription.
Tap Report a Problem next to the subscription.
Choose the relevant issue and mention that the subscription renewed without notice.
Submit your request for a refund.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu button (three horizontal lines) in the upper-left corner.
Select Subscriptions.
Find and tap on your Simple: Your Nutrition Coach subscription.
Tap Cancel Subscription. Follow instructions to complete cancellation.
After cancelling, return to Subscriptions and select your subscription again.
Tap Request a refund, and mention the subscription was unused and renewed without notice.
If you purchased through Roku:
Go to the Roku website and log into your account.
Click on My Account in the top navigation.
Scroll down to the Manage Your Subscriptions section.
Find your Simple: Your Nutrition Coach subscription.
Click on Unsubscribe to stop billing.
To request a refund, navigate to the Help section of the Roku site.
Submit a request mentioning that the account was unused since the last billing cycle.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Simple: Your Nutrition Coach for Refund
I would like to request a refund in the amount of [Amount]. Attached is the relevant documentation for your review.
Could you please confirm receipt of this request and provide an update within 3-5 business days? Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Refund request has been submitted but not yet reviewed.
Your request is in the queue and will be evaluated soon.
Processing
Request is currently being processed by our team.
Stay tuned! We are working on your refund and will notify you when it's done.
Refunded
Your refund has been successfully issued.
Expect to see the funds back in your account within 3-5 business days.
Partially Refunded
A portion of your refund has been processed.
You will be credited a portion of your payment, depending on the situation.
Completed
The refund process is finalized.
Your refund has been fully processed, and you should have received a confirmation.
Canceled
The refund request has been canceled.
Either you or our team has canceled the refund. Please contact support for more details.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Users occasionally seek refunds for various reasons related to their experience with Simple: Your Nutrition Coach. Here are some realistic scenarios where users successfully claimed refunds:
Accidental Subscription Renewal: After enjoying a month of personalized nutrition coaching, Jane forgot to cancel her subscription before the renewal date. Upon realizing her oversight, she contacted customer support, explained her situation, and was promptly issued a refund for the recent charge.
Plan Change Issue: Mark decided to switch from the standard plan to a premium plan but accidentally selected the wrong option during his account management process. After reaching out to Simple: Your Nutrition Coach's support team, they confirmed the error and processed a full refund for the extra charge while ensuring he was accurately upgraded to the correct plan.
Service Interruption: During a period of scheduled maintenance, Lisa experienced a disruption in her access to tailored meal plans, which impacted her coaching experience. Once the service resumed, she informed the support team about the inconvenience, and they offered her a refund for that billing cycle as a gesture of goodwill.
Billing Clarity Request: Tom noticed a charge that he didn't understand on his statement. After a brief inquiry with Simple: Your Nutrition Coach's customer service regarding his account details, it turned out to be a charge for an additional resource he had activated accidentally. The team assisted him in reverting the resource and processing a refund for that specific charge.
The Easiest Way to Get a Simple: Your Nutrition Coach Refund
If you're frustrated trying to get a refund from Simple: Your Nutrition Coach—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Simple: Your Nutrition Coach is straightforward and user-friendly. To ensure you stay informed about your refund progress, follow these efficient steps:
Check Your Email: Simple: Your Nutrition Coach sends timely email updates regarding your refund status. Look for emails with the subject line "Refund Update" for specific progress notifications.
Utilize the Mobile App: If you use the Simple app, navigate to the notifications section where you’ll receive updates about your refund directly on your device.
Visit Your Account Dashboard: Log in to your account on coachsimple.net. Go to the 'Billing' section where you can view the status of your refunds along with any pending transactions.
Order History Review: In your account settings, check the 'Order History' tab to see a detailed breakdown of recent purchases and their refund statuses.
Tab for Refund Progress: Each refund will have a status indicator (e.g., "Processing," "Completed") in the billing section, giving you a clear idea of where your request stands.
Responsive Customer Support: If you're ever unsure about your refund, reach out to Simple’s customer support via the in-app chat feature for immediate assistance and clarity.
FAQ
Refunds for subscriptions are typically processed in accordance with our cancellation policy. If you forgot to cancel on time, we recommend reaching out to our support team to discuss your situation, as exceptions may be considered on a case-by-case basis. We're here to help you with any questions you may have.
Refunds from Simple: Your Nutrition Coach typically take 5 to 10 business days to appear in your account, depending on your bank's processing times. Once the refund is initiated, you should receive a confirmation email so you can track the status of the transaction.
If you notice a charge but do not have an active subscription, please start by checking your subscription status in your account settings on our website. If everything appears correct and you still have questions, kindly reach out to our support team for assistance with your inquiry.
If you are unable to secure a refund directly from Simple: Your Nutrition Coach, consider reaching out to customer service once more for assistance. You may also wish to escalate your concern within their support system to facilitate resolution. Additionally, reviewing your account details and transaction history could provide further insight into your situation.
If Simple: Your Nutrition Coach refuses to issue a refund, you can start by reviewing their refund policy for further clarification on their terms. Additionally, consider reaching out to their customer support team again to discuss your situation in detail and ensure all relevant account information is provided.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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