It's common for users to overlook billing details until an unexpected charge catches their attention, especially when it comes to subscription services. This guide is designed to clarify how refunds for simpliTV free (Streaming) work, who qualifies for a refund, and the straightforward steps to request your money back efficiently. With our helpful information, you can navigate the refund process with confidence and ease.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your simpliTV user account details, including your registered email address and username.
Transaction ID: Locate the transaction ID associated with the payment for the service, which is usually found in your confirmation email or billing statement.
Proof of Payment: Have a digital copy of your payment receipt or bank statement showing the transaction to validate your refund request.
Service Details: Be prepared to provide specifics about the service you were subscribed to, including the plan name and the duration of your subscription.
Reason for Refund: Clearly articulate the reason for your refund request, such as service issues or dissatisfaction with the content provided.
Customer Support Ticket Number: If you have previously contacted customer support regarding your issues, include any relevant ticket numbers to expedite the process.
Cancellation Confirmation: If you have already canceled your subscription, include any confirmation email or notification you received regarding the cancellation.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Direct Bank Transfer
7-10 working days
Giropay
5-8 working days
Sofort
4-6 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from simpliTV free (Streaming)
At simpliTV free (Streaming), users have specific rights regarding their subscription and access to services. As a platform offering streaming services, eligibility for a refund may depend on various user circumstances and account management inquiries. It’s important for users to understand when they might be eligible for a refund based on their individual situations.
Service Interruption: Users may qualify for a refund if they experience significant interruptions in service that affect their ability to access streamed content for an extended period.
User Account Issues: If there are ongoing technical difficulties related to user accounts that prevent access to services, this may be a valid reason for inquiring about refund eligibility.
Content Availability: Should users find that certain promised content is consistently unavailable or not accessible due to circumstances beyond their control, this might be a situation where a refund could be considered.
Subscription Management: Users who may have changes in their subscription status or downgrades in service level could inquire about the potential for prorated refunds based on service cancellations or modifications.
Promotional Offers: For users who believed they qualified for specific promotional offers that were not applied correctly during their subscription period, eligibility for a refund could be assessed.
For any of these situations, it is recommended that users refer to simpliTV free (Streaming)'s specific policies or contact customer support for further clarification on eligibility and the process for requesting a refund.
Step-by-Step Process to Request Your simpliTV free (Streaming) Refund Like a Pro
If you purchased through simpliTV.at:
Visit the simpliTV website and log into your account.
Navigate to the "Account Settings" section, usually found in the upper right corner.
Select "Billing" from the menu options.
Look for the "Manage Subscriptions" option and click on it.
Identify the subscription you wish to refund and select it.
Find the "Request Refund" button and click on it.
In the request form, mention that the subscription renewed without notice.
Submit the request and take note of any confirmation received.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select "Subscriptions" from the list.
Locate the simpliTV subscription and tap on it.
Scroll down and select "Report a Problem".
Choose the reason for your refund, such as "Subscription renewal was unexpected".
Follow the prompts to submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the top left corner.
Select "Subscriptions" from the menu.
Find your simpliTV subscription and tap on it.
Scroll down and tap "Cancel subscription".
After canceling, open your Google Play account and click on "Order History".
Locate the simpliTV charge and tap on it.
Select "Request a refund" or "Report a problem".
Indicate that the subscription renewed without notice in the messaging.
Submit your request and await a response.
If you purchased through Roku:
Go to Roku.com and log into your account.
Navigate to "My Account" in the top menu.
Scroll down to "Manage your subscriptions".
Find your simpliTV subscription and select "Unsubscribe".
After unsubscribing, go to the "Contact Support" section.
In your message, state that you would like to request a refund.
Mention that the subscription was not used or was unexpected.
Submit your message and keep a record of your inquiry.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to simpliTV free (Streaming) for Refund
I would like to bring to your attention the following billing situation: [describe reason].
As a result, I would like to request a refund in the amount of [Amount]. I have attached documentation for your reference, if applicable.
I kindly ask for confirmation regarding my request within 3-5 business days.
Thank you for your assistance.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet processed.
You will receive an update once the processing begins, usually within 3-5 business days.
Processing
Your refund is currently being processed by our team.
Monitor your account for any changes. This may take up to 7 business days.
Refunded
The amount has been successfully refunded to your original payment method.
Check your bank or payment account to confirm the transaction. This can take 3-5 business days to reflect.
Partially Refunded
A portion of your refund has been processed.
You will receive a confirmation of the amount refunded and an explanation for any remaining balance.
Completed
Your refund process is fully complete.
No further action is required from you; enjoy your restored funds!
Canceled
The refund request has been canceled.
If you didn't initiate this, please contact customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At simpliTV free (Streaming), users often navigate unique situations that may lead them to seek refunds for their subscriptions or services. Here are some realistic scenarios where users successfully claimed refunds:
Subscription Plan Downgrade: A user decided to downgrade their premium subscription to the basic plan after realizing they rarely utilized the additional channels. After confirming the change through their account settings, they requested a refund for the unused days of the premium service and received it promptly.
Account Login Issues: A customer experienced technical difficulties accessing their account during a highly anticipated event, which resulted in missed streaming opportunities. After reaching out to customer support to explain the situation and verify their account status, they were granted a refund for the event's cost.
Promotional Code Confusion: A user attempted to redeem a promotional code for a complimentary month but found it did not apply correctly at checkout. After providing feedback on the issue and clarifying their account history, the customer service team issued a refund for the first month of their subscription, which was charged prior to the resolution.
Service Interruption: During a regional outage affecting several streaming services, a user could not access simpliTV for a week. Once services resumed, they reached out to customer support about the disruption, resulting in a refund for the days when their service was unavailable.
The Easiest Way to Get a simpliTV free (Streaming) Refund
If you're frustrated trying to get a refund from simpliTV free (Streaming)—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with simpliTV free (Streaming) can be straightforward if you know where to look. Here are some efficient methods to keep tabs on your refund:
Check Your Email: simpliTV sends email notifications regarding your refund status. Look for emails with the subject line "Refund Update" to stay informed on any changes or approvals.
Use the Mobile App: If you have the simpliTV app, you can track your refund directly from there. Simply navigate to the "Account" section, and check under "Order History" for updates.
Access the Account Dashboard: Log into your simpliTV account on their website and go to the "Billing Section". Here, you will find detailed information about your refund request and any processing updates.
Review Order History: In your account settings, the "Order History" page provides a comprehensive view of your past purchases and their refund status. Look for the refund entry related to your request, which will indicate if it's pending, processed, or complete.
Monitor Refund Progress: simpliTV's refund notifications will specify the stage of the refund process. You can expect updates on whether your refund is pending, completed, or if any issues have arisen that require further action on your part.
FAQ
If you forgot to cancel your subscription on time, unfortunately, we cannot process a refund for that billing cycle. We recommend setting a reminder before your renewal date to avoid this situation in the future.
Refunds typically take 5 to 10 business days to process and appear in your account, depending on your bank or payment provider. Once your refund request is approved, we initiate the process immediately, but the actual receipt of funds may vary.
If you notice a charge but do not have an active subscription, first verify your account status by logging into your simpliTV account. If you still have questions or concerns about the charge, please reach out to our customer support team for assistance.
If you're unable to obtain a refund directly from simpliTV free (Streaming), consider reaching out to their customer service once more for further assistance. You might also want to escalate your inquiry within their support system for more comprehensive guidance. Additionally, reviewing your account details and any relevant terms of service may provide useful context.
If simpliTV free (Streaming) refuses to issue a refund, consider reviewing their refund policy for specific guidelines. You may also want to contact their customer support again for clarification or further assistance. Additionally, it can be helpful to double-check your account details to ensure everything aligns with their terms.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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