Many users often overlook billing details until an unexpected charge appears, such as an automatic subscription renewal. Understanding how refunds work is essential for managing your expenses wisely. This guide will provide you with a clear overview of Simply To Impress's refund policies, outline eligibility criteria, and detail the straightforward steps to quickly request your money back. Our aim is to ensure you feel supported and informed throughout the process.
What You Should Prepare Before Applying For Refund
Order Number: Locate the unique order ID associated with your purchase, which can be found in your confirmation email or by logging into your Simply To Impress account.
Purchase Receipt: Have a copy of your purchase confirmation receipt ready, as it serves as proof of your transaction.
Account Information: Be prepared to provide your Simply To Impress account email and any other relevant account details you used during the purchase process.
Details of the Issue: Clearly outline the reason for your refund request, whether it’s due to a product defect, dissatisfaction, or a service issue.
Photos (if applicable): Collect any relevant images that demonstrate the issue with the product, which can support your refund request.
Timeframe: Note the date of purchase and ensure your refund request is within the allowed timeframe for refunds as per their policy.
Shipping Documentation: If the product was shipped, include tracking information or shipping confirmation to support your refund claim.
Contact Information: Ensure you have a reliable method to be contacted back by Simply To Impress regarding your request, such as your phone number or an alternate email.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Simply To Impress
Simply To Impress provides a unique platform for users to create custom greeting cards and invitations, offering tailored products that meet various personal and professional needs. Understanding your rights and eligibility for refunds is essential when navigating this service. Refund eligibility typically focuses on specific scenarios related to the products and services provided by Simply To Impress.
The following situations may qualify users for a refund:
Product Defects or Errors: If the printed cards or invitations contain significant defects in quality or misprints due to production issues, users may be eligible for a refund or replacement.
Service Cancellation: If a user cancels a subscription service before any charges occur, it is important to verify whether this cancellation has been processed successfully, which might affect billing.
Non-Delivery of Products: In instances where products do not arrive within the expected delivery window, users could inquire about the status and determine if a refund or replacement might be appropriate.
Order Modifications: If an order was placed but changes were requested within an allowable timeframe and were not updated correctly, users may discuss their eligibility for a refund for those specific items.
Billing Inquiries: Users seeking clarifications about charges related to their account may find that certain billing situations, particularly those involving subscription adjustments, are addressed within the customer support framework, potentially leading to a resolution in line with their refund policies.
For any specific inquiries related to your situation or to initiate a refund request, users are encouraged to directly contact Simply To Impress customer support for assistance.
Step-by-Step Process to Request Your Simply To Impress Refund Like a Pro
If you purchased through Simply To Impress.com:
Visit the Simply To Impress.com website.
Scroll down to the bottom of the homepage and click on the 'Contact Us' link.
Select the appropriate contact method, preferably 'Email'.
Write a message mentioning that your subscription renewed without notice.
Specify that the account was unused during the billing period and detail what you are requesting.
Provide your account email and any relevant order numbers for reference.
Submit your email and wait for a response regarding your refund.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find and tap on the Simply To Impress subscription.
Scroll down and tap 'Report a Problem'.
Select 'Request a Refund' and follow the prompts; mention that the purchase was made without your awareness.
Submit your request and await a confirmation email.
If you purchased through Google Play:
Open the Google Play Store.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Choose 'Account'.
Select 'Purchase History'.
Locate your Simply To Impress transaction.
Tap on it and select 'Refund'.
Provide a reason for the refund, emphasizing that it was not utilized during the recent billing period.
Submit your request and check your email for the outcome.
If you purchased through Roku:
Navigate to your Roku device home screen.
Select the 'Streaming Channels' option.
Go to 'My Channels' to find Simply To Impress.
Select Simply To Impress, then choose 'Manage Subscription'.
Find the option for 'Cancel Subscription' and click it; take note of your renewal date.
After canceling, go to the official Roku support page and choose 'Contact Us'.
Email or chat with support, mentioning the subscription didn't fulfill your needs and that you are seeking a refund.
Provide necessary account details to expedite your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Simply To Impress for Refund
Script
Copy
Subject: Refund Request – Simply To Impress Account [Your Email]
Dear Simply To Impress Team,
I hope this message finds you well. I am writing to request a refund concerning my account. The details of the billing situation are as follows: [describe reason]
I would like to request a refund of [Amount]. I have attached any relevant documentation to support my request.
Could you please confirm the status of my request within the next 3-5 business days? I appreciate your attention to this matter.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
This status indicates that your request is in the queue for processing. Please allow up to 3 business days for initial processing.
Processing
Your refund is currently being processed.
Refund processing typically takes 5-7 business days. You will be notified once the refund is initiated.
Refunded
Your refund has been successfully processed.
The funds should appear in your account within 3-5 business days, depending on your bank's processing times.
Partially Refunded
A portion of your order has been refunded.
You will receive a notification indicating the amount refunded and details regarding the remaining balance.
Completed
The refund process has been completed successfully.
You can confirm that the refund amount has been credited back to your original payment method.
Canceled
Your refund request has been canceled.
You will receive a message with instructions on how to proceed if you wish to request a refund again.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Simply To Impress, customers occasionally encounter situations requiring a refund. Here are some realistic scenarios where users successfully claimed refunds due to unique circumstances related to the company's offerings.
Gift Card Issue: A customer received a gift card for Simply To Impress but realized it had expired before they could redeem it. Upon contacting customer service to explain the situation, they received a full refund of the gift card amount, allowing them to purchase their desired product.
Shipping Delays: A user placed an order for custom stationery for an upcoming wedding, but due to unforeseen shipping delays, the order arrived after the event. The customer reached out to Simply To Impress, who promptly issued a refund for the shipping costs to address the dissatisfaction.
Design Error: After submitting a photo for a personalized card, a customer noticed that the print had a minor design flaw. When they reported this to Simply To Impress, they received a refund for the item while also getting the opportunity to re-order the correct version without additional charge.
Subscription Cancellation Confusion: A user thought they had canceled their subscription to Simply To Impress, but they were billed one last time due to a billing cycle overlap. They reached out to support for clarification and were able to successfully receive a refund for the unexpected charge as they confirmed their cancellation prior to the billing date.
The Easiest Way to Get a Simply To Impress Refund
If you're frustrated trying to get a refund from Simply To Impress—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Simply To Impress is straightforward and efficient. Here’s how to stay informed and ensure you’re updated every step of the way:
Email Notifications: Keep an eye on your inbox! Simply To Impress sends refund updates via email, including detailed information about the status of your refund and any actions required from you.
Account Dashboard: Log in to your Simply To Impress account and navigate to the Order History section. Here, you’ll find a list of all your orders along with the latest updates on your refund status.
In-App Notifications: If you use the Simply To Impress mobile app, ensure notifications are enabled. Any changes in your refund status will prompt a notification, making it easier to stay updated on the go.
Billing Section: For a detailed breakdown, check the Billing section of your account. It provides insights into your refund process, including expected timelines and any processing fees associated with your refund.
Refund Status Information: When checking your refund status, Simply To Impress provides comprehensive details about the refund progress, including whether it’s in process or completed, ensuring you’re never left in the dark.
Customer Support: If ever in doubt, Simply To Impress's customer support can assist you. Reach out through the support section of the website for additional inquiries regarding your refund.
FAQ
Simply To Impress has a specified cancellation policy that requires users to cancel within a certain timeframe to be eligible for a refund. Unfortunately, if you forget to cancel on time, it may not be possible to receive a refund. We recommend reviewing the specific terms and reaching out to customer support for assistance with your situation.
Once your refund is processed, it typically takes 5-7 business days for the funds to appear in your account, depending on your bank's policies. It's important to note that processing times may vary based on the payment method used. For the most current information, you may want to check with your financial institution.
If you notice a charge but do not have an active subscription, please check your account for any previous orders that may have triggered this charge. If you still need assistance, contact our customer support team through the website for further clarification and to resolve the issue.
If you're unable to receive a refund directly, you may want to reach out to Simply To Impress's customer service again for further assistance. Additionally, consider escalating your inquiry within their support system by asking to speak with a supervisor or a different representative. Reviewing your account details and any relevant communications may also provide helpful insights.
If Simply To Impress refuses to issue a refund, you may want to carefully review their refund policy to ensure you understand the terms. Additionally, consider reaching out to their customer support team again to discuss your situation and see if there are any alternative solutions available. Checking your account details for any specific conditions related to your order might also provide clarity.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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