Many users often overlook their billing details until an unexpected charge appears, perhaps due to automatic subscription renewals. This guide is designed to help you understand how SimplyGuitar's refund process works, identify who is eligible for refunds, and provide clear steps for requesting your money back swiftly. With this information, you can navigate the refund process with ease and confidence, ensuring you know your rights as a valued user.
What You Should Prepare Before Applying For Refund
SimplyGuitar Account Information: Have your account email and username ready to facilitate the refund process.
Transaction ID: Locate the specific transaction ID for your purchase, which can typically be found in your email receipt or in your account order history.
Purchase Date: Keep track of when you made the purchase, as SimplyGuitar may request this information for verification.
Reason for Refund: Be prepared to clearly state your reason for requesting a refund, as SimplyGuitar may require justification.
Subscription Details: If applicable, know the type of subscription you purchased (e.g., monthly or yearly) and the plan specifics.
Evidence of Issues: If relevant, gather any screenshots or documentation that supports your refund claim, such as error messages or app malfunctions.
Email Communication: Keep copies of any correspondence you've had with SimplyGuitar customer support concerning your issue.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-7 working days
Google Pay
5-7 working days
Stripe
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from SimplyGuitar
SimplyGuitar provides a subscription-based service aimed at helping users learn how to play the guitar. Users who subscribe to this service typically receive access to a variety of learning materials and practice resources. Understanding the eligibility criteria for refunds is important for users who may have questions about their subscription or billing status.
The following situations may qualify users for a refund from SimplyGuitar:
Trial Period Cancellation: Users who have opted for a free trial that is canceled before the trial period ends may not be charged, thus avoiding any potential billing issues.
Service Issues: If a user experiences significant technical difficulties or outages that prevent access to the service, they might be eligible for a refund for that billing cycle.
Change in Subscription Terms: Any alterations to subscription terms communicated to users that result in dissatisfaction may lead users to inquire about refunds if they opt not to continue their subscription under the new terms.
Accidental Subscription: A user who inadvertently subscribes to the service may qualify for a refund if they reach out to SimplyGuitar promptly after realizing the mistake.
Account Management Issues: Any misunderstandings or issues related to account management that prevent users from fully utilizing the service may also lead to considerations for refunds.
Users should refer to SimplyGuitar's specific refund policy for full details and reach out to customer support for personalized assistance regarding their individual circumstances.
Step-by-Step Process to Request Your SimplyGuitar Refund Like a Pro
If you purchased through SimplyGuitar.com:
Visit simplyguitar.com and log into your account.
Navigate to the User Settings section.
Click on Billing Information to view your subscription details.
Find the Request Refund option.
Fill out the refund request form, mentioning that the subscription renewed without notice.
Submit the form and check your email for a confirmation regarding your request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top.
Select Subscriptions.
Find SimplyGuitar in your list of subscriptions.
Tap on Cancel Subscription first, then search for Report a Problem at the bottom of the page.
Choose Request a Refund and follow the prompts, stating that the account was unused.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top-left corner.
Select My Subscriptions.
Find SimplyGuitar in the subscriptions list.
Tap on Manage, then Cancel Subscription.
Next, go to the Google Play Help Center and find the option to Request a Refund.
Indicate that the subscription renewed unintentionally and provide any relevant details.
If you purchased through Roku:
On your Roku device, press the Home button on your remote.
Scroll to Settings.
Go to Account and select Manage Subscriptions.
Select SimplyGuitar.
Cancel the subscription.
Visit the Roku Support website and navigate to the refunds section.
Fill out the refund request form, mentioning how the account was not utilized.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation to support my request.
I kindly ask for confirmation regarding the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You will be notified once the refund process begins, usually within 1-3 business days.
Processing
Your refund is currently being processed by our team.
You can expect the refund to be completed shortly, typically within 3-5 business days.
Refunded
Your refund has been successfully issued.
The funds should be reflected in your original payment method within 5-7 business days.
Partially Refunded
A portion of your total payment has been refunded.
You will receive a notification detailing the amount refunded and the remaining balance.
Completed
The refund process has been finalized.
You can now check your account for the refunded amount.
Canceled
Your refund request has been canceled.
You can reach out to customer support for further assistance or to re-initiate your refund request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
SimplyGuitar provides an interactive platform for learning guitar through a subscription model. Below are several real user scenarios that illustrate when and how users successfully claimed refunds under specific circumstances.
Subscription Downgrade: After trying out the premium subscription for a month, Jane decided she needed a more basic plan to continue her guitar lessons. Upon reaching out to SimplyGuitar's support team, she was able to get a refund for the remaining value of her premium subscription after she successfully downgraded her plan.
Accidental Subscription Renewal: Tom mistakenly renewed his SimplyGuitar subscription while trying to access free content. He contacted customer support to clarify his account status. After confirming the accidental renewal, the team helped him process a refund for the recent charge, allowing him to explore the app without subscription obligations.
Service Disruption: Sophia experienced unexpected connectivity issues while using the app during a scheduled lesson. After a few days of disrupted service, she reached out to SimplyGuitar’s customer service team. They acknowledged the issue and offered her a refund for the period of time she was unable to utilize the service effectively.
Gift Subscription Issue: Liam received a gift subscription for SimplyGuitar but found that he already had an active account. By reaching out to customer support, he was able to explain the situation, and they provided a refund for the unused gift subscription while allowing him to retain access to the learning platform with his original account.
The Easiest Way to Get a SimplyGuitar Refund
If you're frustrated trying to get a refund from SimplyGuitar—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status for SimplyGuitar is streamlined and user-friendly, allowing you to stay updated on your financial transactions without hassle. Here’s how you can efficiently check the progress of your refund:
Email Notifications: Keep an eye on your email for updates from SimplyGuitar. They will send you an email confirming the initiation of your refund, along with any relevant details about the timeline and expected processing time.
In-App Notifications: If you use the SimplyGuitar mobile app, you may receive in-app notifications regarding your refund status. Make sure to enable notifications in your app settings to get real-time updates.
Account Dashboard: Log into your SimplyGuitar account on their website. Navigate to the Order History section, where you can view the status of your refund alongside your past purchases.
Billing Section: Go to the Billing section of your account settings. Here, you’ll find a comprehensive overview of all financial interactions, including any pending or completed refunds.
Refund Progress Information: SimplyGuitar provides detailed information regarding your refund in the account dashboard. You can see if your refund is pending, processed, or completed, along with the date it was submitted.
Support Resources: If you have any further questions or concerns about your refund, SimplyGuitar's support team can be contacted through the help center, which is accessible from both the app and the website.
FAQ
If you forgot to cancel your SimplyGuitar subscription before the renewal date, you typically won’t be eligible for a refund for that billing cycle. However, it's always a good idea to reach out to customer support for assistance, as they may be able to offer guidance based on your specific situation.
Refunds typically take 5 to 10 business days to process, depending on your bank or payment method. Once initiated, you will receive a confirmation email, and the funds should appear in your account within that timeframe.
If you see a charge but do not have an active subscription, please check if you may have signed up for a trial or an additional plan. If you need further assistance, you can contact SimplyGuitar's customer support for clarification and help regarding your account.
If you're unable to secure a refund directly from SimplyGuitar, consider reaching out to their customer service team once more for further assistance. You might also explore escalating your inquiry within their support channels to ensure your concerns are fully addressed. Additionally, reviewing your account details could provide insight into any options or policies related to refunds.
If SimplyGuitar refuses to issue a refund, it may be helpful to carefully review the refund policy to ensure that all conditions have been met. You can also consider reaching out to their customer support again for further clarification or assistance. Additionally, checking your account details to confirm the status of your subscription can provide more information.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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