Understanding your billing details is often an afterthought until an unexpected charge surfaces. If you find yourself in a situation where a subscription has renewed automatically, it's important to know how Simplyreview's refund process works. This guide will walk you through the eligibility criteria for refunds and the straightforward steps to request your money back quickly and efficiently. Let’s ensure you have all the information you need to navigate this process with ease.
What You Should Prepare Before Applying For Refund
Account Information: Have your Simplyreview account email and password ready to log in.
Transaction ID: Locate the specific transaction ID for the purchase you are seeking a refund for.
Purchase Date: Note the date of the original purchase to assist in the refund request process.
Reason for Refund: Be prepared to clearly state the reason for your refund request, as Simplyreview may require justification.
Proof of Service/Product: Gather any emails or receipts confirming your subscription or product purchase.
Billing Information: Have your billing details ready, including the last four digits of the credit card used for the transaction.
Previous Communication: If applicable, include any prior correspondence with Simplyreview regarding your issue.
Feedback about Service: If you've experienced issues with the service, prepare any relevant feedback that may support your refund claim.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Simplyreview
At Simplyreview, we strive to provide transparent service options and effective customer support to ensure our users have a positive experience. Understanding your rights as a user, particularly regarding refunds, is essential. The following outlines specific scenarios that may qualify for a refund based on your account status and usage of our services.
Subscription Cancellations: If you have cancelled your subscription prior to the next billing cycle, you may be eligible for a refund for any upcoming charges that have not yet been processed.
Service Quality Issues: In cases where the service provided does not meet the agreed-upon standards as outlined in your subscription agreement, you might qualify for a refund. Eligibility would depend on the nature of the service disruption.
Billing Errors: If you notice discrepancies in your billing statement that do not align with the services received, this situation could warrant a review for potential refunds, dependent on specific account circumstances.
Account Mismanagement: If there is a concern regarding account settings that may have led to unintended charges, Simplyreview offers a clear process for addressing these concerns, and refunds may be issued based on review.
Trial Period End: If you are enrolled in a trial period for one of our services and believe there was a misunderstanding regarding the trial duration or subsequent billing, you may seek a refund within a certain time frame.
To inquire about any of these situations, please reach out to our customer support team for assistance. We are here to help clarify your account and potential refund eligibility.
Step-by-Step Process to Request Your Simplyreview Refund Like a Pro
If you purchased through Simplyreview.com:
Visit the Simplyreview.com homepage.
Scroll to the bottom and click on the "Contact Us" link.
Select the appropriate "Support" category for refunds.
Fill out the contact form with the following details:
Your account email address associated with the membership.
State the date of the charge.
Clearly mention that the subscription renewed without notice.
Emphasize that the account was unused during this period.
Submit the form and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Simplyreview subscription.
Select Cancel Subscription (if you wish to cancel as well).
Scroll down and tap Report a Problem.
Choose the relevant issue, then clearly state:
"I did not receive notice before renewal."
"The account was not used during this billing cycle."
Submit the report and monitor your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu (three horizontal lines) in the top left corner.
Select Subscriptions.
Find your Simplyreview subscription.
Tap Manage, then select Cancel Subscription (if necessary).
Return to the Menu and tap on Account.
Touh Purchase History, select the Simplyreview charge.
Click on Report a Problem and then state:
"The subscription renewed unexpectedly."
"The account has not been used."
Follow the prompts to complete your request.
If you purchased through Roku:
Go to your Roku device and open the Settings menu.
Navigate to Privacy, then choose Manage my subscriptions.
Select your Simplyreview subscription.
Choose Cancel Subscription (if you wish to cancel as well).
Visit Roku.com from a web browser and sign in to your account.
Go to My Account, and check your subscription details.
Click on Contact Support and select Billing as your issue.
Explain that:
"I was charged without any prior acknowledgment."
"The account was not utilized during this period."
Submit your message and wait for a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Please find attached documentation for your reference, if applicable.
I kindly request confirmation of this refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but not yet reviewed.
Your request is in process. Typically, you will receive an update within 48 hours.
Processing
The refund is currently being processed after approval.
Your refund is on its way! Expect to see the funds returned to your account within 3-5 business days.
Refunded
The refund has been completed and the funds have been returned.
You should see the amount credited back to your payment method shortly.
Partially Refunded
A portion of your order total has been refunded.
Double-check your account for the refunded amount. If questions remain, contact support.
Completed
The refund process is finished, and no further action is required.
Your refund is completed. Thank you for your patience!
Cancelled
The refund request has been cancelled.
You can resubmit your refund request if you believe it is valid.
Real User Scenarios: When and How Refunds Were Successfully Claimed
When users interact with Simplyreview, they occasionally face situations that prompt them to seek refunds. Here are a few specific scenarios where users successfully claimed refunds based on their account management inquiries:
Subscription Tier Adjustment: A user decided to downgrade from a premium to a standard subscription after realizing they weren’t utilizing all the features. Upon reaching out to Simplyreview’s customer service, they were able to request a pro-rated refund for the remaining days of the premium plan, which was processed swiftly.
Accidental Renewal: After forgetting to cancel their free trial, a user was charged for their first month. They contacted Simplyreview’s support team, explained the situation, and received a full refund after confirming they had not used any services under the paid plan.
Service Interruption: A user experienced a brief disruption in service due to maintenance that affected their subscription access. After inquiring about the situation, they were offered a refund for the downtime period, which they appreciated as a gesture of goodwill.
Billing Clarification: A customer noticed an unexpected charge related to their latest subscription period. After contacting Simplyreview’s support for clarification, they discovered it was due to an annual plan renewal they had previously agreed to. However, they requested a refund for the first month since they missed the notification, and their request was accommodated promptly.
The Easiest Way to Get a Simplyreview Refund
If you're frustrated trying to get a refund from Simplyreview—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently through Simplyreview is essential for keeping on top of your finances. Here are the best ways to ensure you're always informed about the latest updates regarding your refunds:
Email Updates: Simplyreview sends out email notifications whenever there is a change in your refund status. Be sure to check your inbox (and spam folder) for updates. Look for emails titled “Your Refund Status Update” to find important information.
In-App Notifications: If you have the Simplyreview app, enable notifications to receive real-time updates directly on your mobile device. These notifications will alert you when your refund has been processed or if there are any issues.
Account Dashboard: Log in to your account on Simplyreview.com and navigate to the Order History section. Here, you can view all your transactions, including the current status of any refunds. Look for a specific tab labeled Refunds to find detailed information.
Billing Section: Within your account settings, the Billing section provides a comprehensive view of your financial activities, including pending and completed refunds. You can track the progress and expected timelines here.
Progress Information: Simplyreview provides detailed information regarding each refund request, including the date processed, the expected time for the refund to appear in your account, and any notes regarding issues encountered during processing.
Merchant-Specific Tools: Some merchants may have features to directly track specific refunds based on category or product. Check if the merchant’s page on Simplyreview offers a dedicated tracking tool for refunds, allowing for more granular updates based on your purchases.
FAQ
If you forgot to cancel your subscription on time, Simplyreview's refund policy generally does not allow for refunds on charges that have already been processed. However, we encourage you to reach out to our customer support team, as they may be able to assist you based on individual circumstances.
Refund processing times can vary depending on your bank or payment provider, but typically you can expect to see the funds back in your account within 5 to 10 business days. Once the refund has been initiated on our end, we recommend checking with your financial institution for updates.
If you see a charge but do not have an active subscription, please check your email for any confirmation messages related to recent transactions. To resolve the issue, contact Simplyreview's customer support directly, providing details of the charge, so they can assist you further.
If you are unable to secure a refund directly from Simplyreview, consider reaching out to their customer service again for further assistance or clarification. You may also explore escalating your request within their support system for additional review. Additionally, reviewing your account details and any communication history might provide further insights on your situation.
If Simplyreview refuses to issue a refund, you may want to start by reviewing their refund policy for clarification on the eligibility criteria. Additionally, consider reaching out to customer support again for further assistance or to discuss your situation in more detail. It may also be helpful to double-check your account details to ensure everything aligns with their refund guidelines.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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