It's common for users to overlook billing issues until an unexpected charge catches their attention. At Sines & Spines LLC, we understand that financial surprises can be concerning, which is why we've created this guide to clarify how our refund process works. Here, you'll find detailed information on eligibility for refunds and a straightforward step-by-step approach to help you request your money back swiftly. Our goal is to make the process as seamless as possible, ensuring you have the support you need.
What You Should Prepare Before Applying For Refund
Appointment Confirmation: Have your appointment confirmation email or message ready as proof of your scheduled service.
Transaction ID: Locate your transaction ID from the payment receipt for the appointment.
Account Details: Ensure you have your account username or email associated with Sines & Spines LLC for verification purposes.
Service Details: Prepare a brief description of the services received, including the date and type of treatment (e.g., chiropractic adjustment, massage therapy).
Refund Reason: Clearly outline the reason for your refund request, whether due to dissatisfaction, scheduling issues, or other factors.
Medical Documentation: If applicable, provide any relevant medical notes or referrals that support your refund request.
Follow-up Communication: Keep any follow-up emails or texts from Sines & Spines LLC regarding your treatment or refunds readily available.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Health Savings Account (HSA)
5-7 working days
Insurance Reimbursement
Varies (up to 14 working days)
Cash
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Sines & Spines LLC
At Sines & Spines LLC, we prioritize our users' satisfaction and understand that circumstances may arise where a refund may be sought. Our services are designed to provide chiropractic care and wellness solutions, which means that certain situations can influence eligibility for refunds. Below are specific scenarios that may qualify users for refunds.
Service Cancellation: If a user decides to cancel a scheduled chiropractic appointment in accordance with our cancellation policy, they may be eligible for a refund for that specific session.
Appointment Rescheduling: In cases where an appointment must be rescheduled, and the rescheduling terms are not met, users may inquire about the potential for a refund for the original booking.
Multiple Session Packages: Users who purchase packages for multiple sessions may have eligibility for a refund if they have not utilized any of the remaining sessions and comply with our refund request timeframe.
Service Dissatisfaction: If a user feels that the service did not meet their expectations due to specific factors discussed during their treatment, they may seek a refund, provided they communicate this within our defined timeframe.
Billing Clarifications: Users are encouraged to reach out for clarification on their billing statements. In certain situations, where miscommunications arise regarding the services rendered, users might be eligible for adjustments or refunds based on the clarification outcomes.
Step-by-Step Process to Request Your Sines & Spines LLC Refund Like a Pro
Find your Sines & Spines subscription, then click on 'Unsubscribe.'
Next, go to the 'Support' page by scrolling down to the bottom of the My Account page.
Select 'Contact us.'
Choose 'Chat with us' to start a chat with support.
During the chat, clearly state:
The subscription was renewed unexpectedly.
You did not utilize the service.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund of [Amount]. I have attached any relevant documentation for your reference.
Could you please confirm the receipt of this request within 3-5 business days?
Thank you for your attention to this matter. If you require any further information, please feel free to reach out to me at [Your Phone Number].
Best regards, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
Your refund is under review and will be processed shortly. You will receive a notification once it is approved.
Processing
Your refund is being processed by our team.
It may take 3-5 business days to complete your refund. Please be patient as we handle this for you.
Refunded
Your refund has been successfully processed.
The amount will reflect in your account shortly, depending on your bank's processing time.
Partially Refunded
A portion of your refund has been processed.
You will see a partial refund amount in your account. For further details, please contact our support team.
Canceled
Your refund request has been canceled.
If you have questions regarding your cancellation, please reach out to our customer service.
Completed
The refund process is complete; all transactions are closed.
Your account is settled, and no further action is required on your part.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Sines & Spines LLC, we strive to provide excellent service and support to our clients. Here are some real user scenarios where refunds were successfully claimed, highlighting different situations our clients experienced:
A client who purchased a package of chiropractic sessions found that due to a scheduling conflict, they were unable to use a few of their sessions within the validity period. After discussing their situation with our support team, they were granted a refund for the unused sessions in alignment with our refund policy.
A new member of Sines & Spines LLC initiated a subscription for wellness coaching services but realized shortly after that they needed a different service type. Upon reaching out to customer support, they received a full refund and easily transitioned to the appropriate plan that better suited their needs.
A patient experienced an unexpected health issue, preventing them from attending their scheduled appointments. They contacted Sines & Spines LLC to explain their circumstances, and as a result, their appointment fees were refunded, ensuring they felt supported during a challenging time.
An individual mistakenly signed up for a monthly membership instead of a one-time consultation. Upon realizing the error, they contacted us the same day and received a full refund for the unintended subscription, allowing them to book the correct service without any hassle.
The Easiest Way to Get a Sines & Spines LLC Refund
If you're frustrated trying to get a refund from Sines & Spines LLC—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
At Sines & Spines LLC, we understand that tracking your refund status is important for your peace of mind. Here are efficient ways to keep an eye on the progress of your refund:
Email Notifications: Once your refund request is processed, you will receive an email confirmation. Look for updates in your inbox from notifications@sineschiropractic.com, which will provide details about your refund status.
Account Dashboard: Log into your Sines & Spines LLC account and navigate to the Order History section. Here, you can view detailed information about all transactions, including any pending refunds.
Mobile App Notifications: If you’re using our mobile app, enable push notifications. You will receive timely updates regarding your refund status directly on your smartphone.
Billing Section: Under your account settings, check the Billing section for real-time updates on your refund progress and estimated completion date.
Refund Tracking Tool: Sines & Spines LLC offers a dedicated refund tracking tool within your account. Visit the tool to see a visual representation of your refund timeline and any actions required on your part.
FAQ
Refunds are typically not issued if a cancellation is not made within the specified timeframe. We encourage our clients to familiarize themselves with the cancellation policy to avoid any charges. If you have further concerns or need assistance, please reach out to our customer service team.
Refund processing times can vary depending on the payment method used. Typically, it may take 5 to 10 business days for the refund to appear in your bank account or on your card statement. Please allow this time for the transaction to be processed by your financial institution.
If you see a charge and do not have an active subscription, please contact our customer support team at support@sineschiropractic.com for assistance. Provide them with the details of the charge, including the date and amount, so they can help clarify the situation.
If you're unable to obtain a refund directly from Sines & Spines LLC, consider reaching out to their customer service again for further assistance. You might also explore escalating your inquiry within their support system to ensure your concern is addressed. Additionally, reviewing your account details and any relevant communication may provide further clarity on your situation.
If Sines & Spines LLC has declined your refund request, consider reviewing their refund policy to ensure all criteria have been met. You may also reach out to their support team again for clarification, or check your account details for any additional information that could support your claim.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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