How to Get a SiteCapture Refund

• Account Information: Ensure you have your SiteCapture account details handy, including your username and email associated with the account.
• Transaction ID: Locate the specific transaction ID for the purchase you wish to refund, which can be found in your purchase confirmation email or account transaction history.
• Purchase Date: Note the date of purchase, as this may be required to verify eligibility for a refund.
• Reason for Refund: Clearly outline your reason for requesting a refund; this should align with SiteCapture’s refund policy criteria.
• Documentation: Compile any relevant documentation, such as receipts or invoices, as proof of purchase.
• Service Details: Provide detailed information about the specific service used (e.g., project name, site name), especially if the refund relates to a subscription or service feature.
• Compliance Evidence: If applicable, include any proof that the service did not meet your expectations or was not delivered as promised, such as screenshots or correspondence with SiteCapture support.
• Customer Support Interaction: If you have previously contacted customer support regarding this issue, include reference numbers or summaries of those communications.

At SiteCapture, users can expect a clear understanding of their rights regarding refunds, particularly in the context of our subscription-based services and project management tools. While the use of our platform offers extensive features meant to enhance efficiency on job sites, there are specific scenarios where users may qualify for refunds based on their account management and service usage.

• Service Provision: If a user is unable to access the core functionalities of SiteCapture due to technical issues that persist beyond a reasonable timeframe, they may be eligible for a refund for that specific billing period.
• Account Downgrade: Users who choose to downgrade their subscription tier may find that the new tier does not meet their needs. If the downgrade occurs during the billing cycle and results in a significant decrease in service, a refund for the service difference might be considered.
• Non-utilization of Services: If a user believes they have not utilized the services for which they were billed due to extenuating circumstances (e.g., prolonged project delays that are verifiable), they may inquire about eligibility for a refund.
• Billing Errors: Should a user identify discrepancies in their billing statement that do not align with their subscription plan, clarification can be sought. If an error is confirmed, it may lead to a credit or refund adjustment.
• Renewal Queries: Users who have questions regarding auto-renewals and want to ensure they're fully aware of terms might find that discussing their circumstances could qualify them for adjustments or credits for the upcoming billing cycle.

To determine eligibility for any of the above situations, users are encouraged to reach out to SiteCapture's support team for personalized assistance based on their unique account details and service usage.

At SiteCapture, our users often encounter various situations that lead them to seek refunds. Below are several realistic scenarios where customers successfully claimed refunds, showcasing the flexible support we provide.

• Accidental Subscription Renewal: A user realized they had mistakenly left their subscription active for an additional term after planning to pause their account for a project. After submitting a quick request through the support portal, they received a full refund for the renewal fee, allowing them to resume their planned project without financial concern.
• Service Level Adjustment: After upgrading to a higher service plan, a customer found the increased features were not aligning with their operational needs. They reached out to SiteCapture’s customer support for assistance in downgrading and received a prorated refund for the unused portion of the upgraded plan, ensuring a seamless adjustment to their original plan.
• Project Cancellation: A user decided to cancel a project subscription due to changing business priorities. They quickly contacted SiteCapture's customer service team and were able to secure a refund for the fees associated with the remaining period of the project subscription, effectively helping them manage their budget.
• Billing Clarification: A customer noticed an unexpected charge on their account during the renewal cycle. Upon contacting support for clarification, they discovered it was a minor adjustment related to additional features used. After discussing their preferences, they opted for a refund for the extra charge, consolidating their account status to better match their usage.

Tracking your refund status efficiently within SiteCapture can save you time and ensure you stay informed throughout the process. Here’s how to make the most of the available tools and features:

• Email Notifications: SiteCapture sends automated email updates regarding your refund status. Look for emails with the subject line containing "Refund Update" for timely notifications on any changes.
• In-App Notifications: Keep an eye on the notifications section within the SiteCapture app. Important alerts about your refund will be displayed here, ensuring you receive updates even when you’re on the go.
• Account Dashboard: Log into your SiteCapture account and navigate to the Order History section. Here, you’ll find detailed information on your past transactions, including the current status of your refund request.
• Billing Section: The Billing area of your account settings provides further insights into all payment transactions. You can check the refund processing time and see if the refund has been initiated for your specific order.
• Refund Progress Tracking: Each refund request is assigned a unique tracking number. You can use this number to track the progress of your refund directly in the Order History tab, allowing you to see pending, completed, or failed statuses.
• Customer Support: If you have any issues with tracking your refund, don’t hesitate to reach out to SiteCapture’s customer support through the help section of your account, where you can submit a support ticket or start a live chat for immediate assistance.