Billing matters often fade from our minds until an unexpected charge catches us off guard, such as an automatic subscription renewal. This guide is designed to clarify how refunds work at SJS Hair & Beauty, detailing who is eligible and providing a straightforward process for requesting your money back efficiently. Whether you're new to their services or a returning customer, we aim to make your refund experience as seamless as possible.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Have the order confirmation email handy, which includes your order number and details about your purchase.
Receipt: Ensure you have the receipt from your transaction, as this will serve as proof of purchase.
Transaction ID: Locate the transaction ID related to your purchase, which can be found on your bank statement or in your email confirmation.
Photos of the Product/Service: If applicable, take clear photos of the product or service received to support your reason for the refund.
Reason for Refund: Prepare a clear explanation or reason for your refund request, particularly how the product/service did not meet your expectations.
Account Information: Provide your account details used for the purchase, including the name associated with the account and email address.
Return Tracking Number: If returning a product, include the tracking number for your return shipment to verify it was sent back.
Contact Information: Ensure your contact information is accurate so that SJS Hair & Beauty can reach you for any further details about your request.
Policy Compliance: Review and confirm that your refund request complies with SJS Hair & Beauty's refund policy, including timeframes for returns.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Gift Card
Immediate upon approval
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from SJS Hair & Beauty
At SJS Hair & Beauty, we strive to ensure customer satisfaction with our range of beauty services and products. Users may find themselves eligible for a refund under specific circumstances related to their experiences with our services. We encourage customers to familiarize themselves with these scenarios to better understand when refunds might be applicable.
Service Cancellations: If a customer has pre-paid for a service and needs to cancel within the allowable timeframe outlined in our cancellation policy, they may qualify for a refund.
Service Quality Issues: Should a customer experience any concerns regarding the quality of a service rendered, they might be eligible for a refund if brought to our attention within the designated period after the service.
Product Returns: Unopened and unused products purchased from SJS Hair & Beauty could qualify for a refund if returned within the return window specified in our product policy.
Allergy or Reaction Notices: In the event that a customer experiences an allergic reaction after using a product purchased from us, they may be eligible to discuss a refund based on documentation of the reaction.
Incorrect Orders: If a user receives the wrong product that does not match their order confirmation, they might be eligible for compensation or a refund once the discrepancy is verified.
We recommend reviewing our specific policies or reaching out to our customer service team for personalized assistance regarding individual situations. Understanding these guidelines can help ensure a smooth resolution process for any inquiries related to refunds.
Step-by-Step Process to Request Your SJS Hair & Beauty Refund Like a Pro
If you purchased through SJS Hair & Beauty.com:
Go to the SJS Hair & Beauty website and log in to your account.
Navigate to the 'Account' or 'Membership' section.
Look for an option labeled 'Billing History' or 'Transactions.'
Identify the subscription or charge you wish to get a refund for and click on it.
Find the 'Request Refund' button and click it.
In the message box, mention that you were unaware of the upcoming renewal.
Submit your refund request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions.'
Find SJS Hair & Beauty and tap on it.
Select 'Cancel Subscription' if applicable, then click on 'Report a Problem.'
Choose the option that states the service was not used or helpful.
Compose your message, mentioning the auto-renewal caught you off-guard.
Submit the request for a refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select 'Payments & Subscriptions.'
Tap on 'Subscriptions' and locate SJS Hair & Beauty.
Tap on 'Manage,' then select 'Refund.'
When prompted, state that you didn’t use the service.
Submit the refund request for processing.
If you purchased through Roku:
Visit the Roku website and log in to your account.
Select 'Manage Account.'
Go to 'Billing Information.'
Locate SJS Hair & Beauty under your subscriptions.
Click on 'Unsubscribe' if the option is available.
Scroll to the bottom and find 'Request a Refund.'
In your message, point out that the subscription was renewed without notice.
Complete your refund request.
If you purchased through other methods:
Visit the website or platform where you made the purchase.
Log in to your account associated with the purchase.
Access your order history or billing section.
Identify the relevant transaction or subscription.
Look for a 'Contact Support' or 'Request a Refund' option.
Compose your message, emphasizing any relevant details like usability issues.
Submit your request for a refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. [describe reason]
Therefore, I would like to request a refund in the amount of [Amount].
I have attached documentation that may assist in resolving this matter.
Please confirm the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
This status means your request is in the initial stage. Please allow up to 3 business days for it to be processed.
Processing
Your refund is currently being reviewed by our team.
Expect this process to take 2-5 business days as we verify all transaction details.
Refunded
Your refund has been successfully processed and funds returned.
You will see the funds back in your account within 5-7 business days, depending on your bank.
Partially Refunded
Part of your refund has been issued back to you.
You will receive an update on the remaining balance that is still under review.
Completed
All refund processes have been finalized.
You have successfully received your funds, and your transaction is closed.
Canceled
The refund request has been canceled.
This could be due to user action or inability to process the refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At SJS Hair & Beauty, customers occasionally seek refunds due to scheduling conflicts or product satisfaction. Here are some specific scenarios where users successfully navigated the refund process:
Service Cancellation: A customer booked a hair coloring appointment but had to cancel due to an unexpected family event. They contacted SJS Hair & Beauty within the cancellation window and received a full refund for the service, appreciating the flexibility and understanding from the staff.
Product Return: After purchasing a new styling product, a customer realized it didn’t suit their hair type as expected. They returned the unopened product to SJS Hair & Beauty and received a store credit refund, allowing them to choose a different item that better met their needs.
Subscription Adjustment: A client initially subscribed to a monthly beauty service but decided it wasn’t the right fit for them. Upon reaching out to customer service, they successfully adjusted their subscription, receiving a pro-rated refund for the unused portion.
Membership Inquiry: A customer had questions about their membership renewal and mistakenly believed they had been charged for an additional month they didn't intend to keep. After clarifying their account status with SJS Hair & Beauty, they were issued a refund for that month, ensuring satisfaction with their membership options.
The Easiest Way to Get a SJS Hair & Beauty Refund
If you're frustrated trying to get a refund from SJS Hair & Beauty—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with SJS Hair & Beauty is seamless and user-friendly. Here’s how to efficiently monitor the progress of your refund request:
Check Your Email: After initiating your refund, keep an eye on your registered email for updates. SJS Hair & Beauty sends out confirmation emails detailing the refund initiation and any subsequent changes in status.
Utilize the Mobile App: If you utilize the SJS Hair & Beauty mobile app, navigate to the 'Order History' section. Here, you can find real-time updates on your refund status along with any notes regarding processing time.
Visit the Account Dashboard: Log into your account on the SJS Hair & Beauty website and go to the 'Account Settings.' Under 'Billing Section,' you will find details related to the refund progress, including any amount credited back and the expected timeline.
Review the FAQ Section: SJS Hair & Beauty provides a comprehensive FAQ section that outlines typical refund timelines and additional details regarding what to expect while your refund is being processed.
Customer Support: For specific inquiries or if there are significant delays, you can reach out directly to SJS Hair & Beauty’s customer support. They can provide detailed information based on your order and refund status.
FAQ
If you forgot to cancel within the required time frame, unfortunately, we cannot process a refund for that transaction. We recommend reviewing our cancellation policy for any specific terms and considering contacting customer service for potential options or assistance.
Refunds typically take 5-10 business days to process after they have been approved. The exact timing can vary based on your financial institution, so please check with them for the most accurate information. We appreciate your patience as we work to complete your refund.
If you see a charge but don't have an active subscription, please check your account for any missed payments or inactive subscriptions. You can also reach out to our customer support team for assistance, and they will help clarify the charge and provide any necessary resolutions.
If you are unable to receive a refund directly from SJS Hair & Beauty, consider reaching out to their customer service again for further assistance. You might also explore escalating your inquiry within their support system to ensure it is addressed thoroughly. Additionally, reviewing your account details and any communication history can provide helpful context for your follow-up.
If SJS Hair & Beauty refuses to issue a refund, consider reviewing their refund policy for any specific conditions that may apply to your situation. You can also reach out to their customer support team again for clarification or to provide additional information that may assist in your request. Additionally, ensure that your account details and transaction history are accurate, as this may help facilitate the conversation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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