Many users often overlook billing until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to help you navigate the Skimble refund process with ease, clarifying who is eligible for refunds and outlining the simple steps to request your money back swiftly. We aim to make this experience as seamless as possible, ensuring you receive the support you need.
What You Should Prepare Before Applying For Refund
Account Username: Your Skimble account username to verify your identity.
Transaction ID: The specific transaction ID associated with the purchase you are requesting a refund for.
Purchase Date: The exact date when the transaction took place.
Payment Method: Details of the payment method used, such as credit card or PayPal account linked to your Skimble account.
Refund Reasons: A clear and concise explanation of why you are requesting the refund.
Subscription Details: If applicable, include your subscription plan details, such as the type of plan and billing cycle.
Correspondence Records: Any prior communication with Skimble regarding the transaction, such as emails or support tickets.
Screenshots: Relevant screenshots of the transaction or service issues that support your refund request.
Terms Acknowledgment: Reference to any terms and conditions associated with your purchase that may relate to refunds.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-7 working days
Google Pay
5-7 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Skimble
At Skimble, we value our users' experience with our services and strive to offer clarity regarding refund eligibility. Users engaging with our various subscription plans for fitness coaching and training may find themselves navigating specific account scenarios that could influence refund considerations. Understanding these situations is essential for managing your subscription smoothly.
Service Satisfaction: Users who engage with Skimble's fitness programs may explore refund options if they feel the services did not meet their expectations as outlined at the start of the subscription.
Billing Errors: In the event of discrepancies in billing related to subscription fees, users may be eligible for a refund if incorrect amounts were charged.
Account Duplication: If a user inadvertently sets up multiple accounts for the same service level and requests the discontinuation of one, a refund might be possible for any overlapping billing periods.
Technical Issues: Users who experience persistent technical challenges that prevent access to Skimble’s services and submit a valid request might be eligible for a refund for the affected period.
Personal Circumstances: Upon receiving appropriate documentation, users who encounter unforeseen life changes that interfere with their ability to utilize the service may inquire about eligibility for a refund for any unused subscription periods.
For further clarity, we encourage users to review their individual circumstances and reach out to Skimble’s support team to discuss any concerns related to their subscriptions and potential refunds.
Step-by-Step Process to Request Your Skimble Refund Like a Pro
If you purchased through Skimble.com:
Visit the Skimble website and log in to your account.
Navigate to the Account Settings section.
Go to Billing History or Transactions.
Locate the transaction you want a refund for and click on it to view details.
Select Request Refund or a similar option.
Fill out the refund request form, ensuring to mention that the subscription was unused since activation.
Submit the refund request and wait for a confirmation email regarding the status of your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the Skimble subscription in the list and tap on it.
Select Cancel Subscription to stop future billing.
Open your App Store and scroll to the bottom to tap on your account.
Tap Purchased, then find the Skimble app.
Tap on the app, scroll down, and select Report a Problem.
Choose the issue relevant to your refund (e.g., Subscriptions renewed without notice).
Submit your request, emphasizing that you were unaware of the renewal date.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu (three horizontal lines) and select Subscriptions.
Find the Skimble subscription and tap on it.
Select Cancel Subscription to prevent future charges.
Go back to the Menu and select Account.
Scroll down to find Order History.
Locate the Skimble transaction and tap on it.
Choose Report a Problem.
State that the account was inactive and request a refund due to this.
Submit your request and wait for a response from Google Play.
If you purchased through Roku:
Press the Home button on your Roku remote.
Navigate to the Skimble channel in your app list.
Highlight the channel and press the * button on your remote.
Select Manage Subscription.
Cancel your subscription within the options provided.
Go to My Account on the Roku website and log in.
Find the billing section and locate the Skimble charge in your purchase history.
Select the charge to view details.
Look for an option to submit a refund request, mentioning you stopped using the service.
Complete the submission and keep an eye on your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached to this email, you will find any relevant documentation for your reference.
I kindly request confirmation of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is awaiting approval.
You will be notified once it's reviewed, usually within 1-3 business days.
Processing
Your refund is being processed by our team.
This stage can take up to 5 business days to complete, depending on the payment method.
Refunded
Your refund has been completed and the amount has been refunded to your original payment method.
You should see the funds reflected in your account within 3-7 business days.
Partially Refunded
A portion of your purchase has been refunded.
Review your transaction details for the exact amount credited back to your account.
Completed
The refund process has been finalized.
You can consider the matter closed and check your account for updates.
Canceled
Your refund request has been canceled.
You will need to reach out to customer support if you still require a refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Skimble, users often encounter situations that lead them to seek refunds for various reasons related to their subscriptions and purchases. Here are some real user scenarios illustrating how refunds were successfully claimed:
Accidental Subscription Renewal: A user intended to downgrade their subscription plan but mistakenly did not complete the process before the renewal period. After reaching out to support, they provided details of their request to downgrade, and Skimble promptly processed a refund for the renewal charge.
Service Interruption: A subscriber experienced ongoing technical issues that made the premium features of Skimble's app inaccessible for several days. Upon reporting the matter to customer service, the user received not only assistance in resolving the technical issues but also a refund for the days they could not utilize the service.
Unwanted Premium Features: A user signed up for a trial of Skimble's premium service but decided it didn't meet their needs before the trial ended. After contacting Skimble support to express their concerns, they successfully received a refund for the monthly subscription that was inadvertently charged after the trial period.
Inadvertent Account Upgrade: A customer mistakenly upgraded to a higher-tier subscription when selecting options for a workout plan. After realizing the error and getting in touch with Skimble support, they explained the situation, and a refund for the price difference was quickly processed.
The Easiest Way to Get a Skimble Refund
If you're frustrated trying to get a refund from Skimble—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Skimble is straightforward and efficient, ensuring you stay informed throughout the process. Here are some tips to help you keep tabs on your refund:
Check your email regularly: Skimble sends detailed refund updates via email. Look for messages from support@skimble.com that will outline the status of your refund, including confirmation of receipt and processing times.
Use the Skimble app: If you have the Skimble mobile app, you can check your refund status directly from your device. Navigate to the Account section and tap on Order History to view the latest updates on your refunds.
Visit your account dashboard: Log into your Skimble account on the website. Head to the Billing section of your account settings, where you can find a comprehensive overview of all transactions, including refunds. Each order will have a status indicator to show if the refund is pending or completed.
Review your order history: In the Order History tab, not only can you see the details of your past purchases, but you’ll also find a separate section that shows any associated refunds, along with their processing timelines.
Contact support if needed: If you have questions or if a refund seems delayed, utilize Skimble's in-app chat feature or send an email to customer support for immediate assistance. Be sure to have your order number handy for a quicker response.
FAQ
Skimble typically has a no-refund policy for subscriptions that are not cancelled before the renewal date. However, we understand that situations can arise, so we recommend reaching out to our customer support team directly to discuss your specific case and see what options may be available.
Refund processing times can vary depending on the payment method used. Typically, once the refund is initiated, it may take anywhere from 3 to 10 business days for the funds to appear back in your account. Please check with your bank or payment provider for specific details regarding your transaction.
If you see a charge but do not have an active subscription, please first check your account status through the Skimble app or website for any potential discrepancies. If you still believe the charge is incorrect, reach out to Skimble support with your transaction details for further assistance.
If you are unable to obtain a refund directly from Skimble, consider reaching out to their customer service again for further assistance. You may also explore escalation options within their support system for a more comprehensive review of your request. Additionally, reviewing your account details and payment history may provide clarity on your situation.
If Skimble refuses to issue a refund, consider reviewing their refund policy for clarity on the circumstances under which refunds are granted. You may also want to reach out to their support team again to discuss your situation or verify your account details to ensure everything is in order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)