How to Get a Skirball Membership Refund

• Membership Account Information: Your Skirball account number or the email address associated with your membership.
• Purchase Receipt: A copy of the original receipt or email confirmation of your membership purchase.
• Transaction ID: The transaction ID for your membership fee, usually found in your purchase confirmation email.
• Reason for Refund: A clear explanation of the reason for your refund request (e.g., cancellation of your visit, unsatisfactory experience).
• Membership Type: Specify the type of membership you hold (individual, family, etc.) to streamline the refund process.
• Communication Records: Any prior correspondence with Skirball regarding your membership or refund that may assist in your request.
• Preferred Method of Refund: Indicate whether you prefer a refund to your original payment method or as a credit for future use.
• Current Contact Information: Your current phone number and mailing address to ensure proper communication during processing.

*Working days are Monday to Friday, and don't include public holidays.

The Skirball Membership provides access to a variety of services, including exhibitions, programs, and events designed to enrich the cultural experiences of its members. Understanding your rights related to membership and potential refunds is crucial for managing your account effectively. Please find below circumstances under which members may qualify for a refund.

• Membership Termination: If a member decides to terminate their membership before the renewal period and has not yet utilized benefits during that time, they may be eligible for a prorated refund.
• Event Cancellations: In the event that a programmed event for which a member has purchased tickets is canceled by Skirball, members may qualify for a refund for the purchased tickets.
• Overpayment Situations: If there is a case of a billing inquiry where the membership fee is paid multiple times within the same billing cycle, a member might be eligible for a refund for any duplicate payments identified.
• Membership Benefits Not Received: If a member believes they have not received promised benefits associated with their membership level within a reasonable timeframe, they may inquire about potential eligibility for a refund regarding those specific benefits.

Members are encouraged to review their membership terms and conditions for further details and to inquire with Skirball’s support team for personalized assistance regarding any specific situations relating to their membership.

At Skirball Membership, users may occasionally find the need to request a refund due to various reasons related to their membership experience. Here are some common situations where members have successfully claimed refunds:

• Accidental Subscription Renewal: A member intended to let their membership expire but mistakenly opted for auto-renewal while updating their payment information. Upon realizing this, they reached out to Skirball's customer service and received a refund for the renewal fee as they had not used any membership benefits post-renewal.
• Event Cancellation: A member purchased tickets for an exclusive Skirball event that was later canceled due to unforeseen circumstances. The member contacted support to inquire about refunds and was promptly issued a full refund for the ticket price as part of the event policy.
• Membership Plan Upgrade: A user upgraded their membership to a higher tier but later decided that the additional benefits did not meet their expectations. After a brief discussion with customer support, they were able to switch back to their original plan and received a refund for the difference in membership fees.
• Temporary Membership Hold: A member who experienced personal circumstances that prevented them from utilizing their membership reached out to inquire about temporarily pausing their membership. After confirming their situation, Skirball facilitated the process and issued a refund for the unused portion of their membership term.

Tracking your refund status with Skirball Membership is straightforward and user-friendly. Here’s how to efficiently monitor the progress of your refund:

• Check Your Email: Skirball Membership sends refund updates directly to the email associated with your account. Look for emails from Skirball that detail your refund status, which may include confirmation of your request and updates when your refund is processed.
• Visit Your Account Dashboard: Log in to your Skirball account and navigate to the 'Account Dashboard.' Here, you can view your refund status under the 'Order History' section. Each transaction will display the current status of your refund.
• Utilize the Mobile App: If you’re using the Skirball Membership mobile app, you can easily track your refund status by accessing the 'Billing' section. This section provides a convenient overview of any pending refunds and their respective progress.
• Review Refund Processing Time: In your account, you'll find information about the typical processing time for refunds. Skirball does its best to expedite the process, and you can monitor how long it has taken relative to standard timelines.
• Contact Customer Support: If you have any questions or if your refund seems delayed, reach out to Skirball Membership’s customer support through the 'Help' section in your account. They can provide personalized updates regarding your refund status.