How to Get a SkyART Refund

• Account Information: Your SkyART account email and any usernames associated with your registration.
• Transaction Details: Keep your transaction ID or order number handy, which you can find in the confirmation email or your order history.
• Proof of Purchase: Gather any receipts or invoices received at the time of purchase.
• Refund Reason: Be prepared to explain the reason for your refund request, such as an unsatisfactory experience with a class or event.
• Communication Records: Include any email correspondence or chat records with SkyART customer service regarding the issue.
• Timeframe Documentation: Document any dates related to your order, including the purchase date and date of service, which may affect refund eligibility.
• Participant Details: If applicable, provide the names of participants if the refund is for a class or event registration.
• Payment Method Information: Know the payment method used for the transaction, as it may be required for processing the refund.

*Working days are Monday to Friday, and don't include public holidays.

At SkyART, we are committed to providing users with a rewarding experience through our various art programs and services. Understanding your eligibility for refunds is essential, as it allows you to navigate any billing or service-related situations effectively. Below are some key scenarios that may qualify for refunds based on our unique offerings.

• Program Cancellations: If a specific art program is canceled and you have already made a payment, you may be eligible for a refund for that session.
• Service Interruptions: In the event of unexpected disruptions in a scheduled workshop or class that prevent participation, users may be able to request a refund for that service.
• Membership Withdrawal: If you withdraw from a membership program before the end of the subscription period, you may qualify for a prorated refund based on usage.
• Incorrect Billing for Materials: Should there be discrepancies in the charges for art supplies or materials that were billed incorrectly, users can inquire about potential refunds.
• Transfer of Classes: If you find yourself unable to attend a registered class and request a transfer to a different date, this could impact your eligibility for a refund, depending on the new arrangement.

To ensure you receive the best support, we encourage you to reach out to us directly with any specific inquiries related to your situation, as eligibility can vary based on individual circumstances.

At SkyART, users often explore creative opportunities through various art programs and workshops. However, there are instances where refunds may be applicable based on users' experiences. Here are some real user scenarios where refunds were successfully claimed:

• Workshop Schedule Change: A participant registered for a painting workshop but received notice of a date change due to unforeseen circumstances. They promptly reached out to customer service, explaining the scheduling conflict, and were able to secure a refund for the workshop they could no longer attend.
• Material Kits Not Received: An individual ordered an art supply kit to accompany an online course but did not receive the package. After contacting support to inquire about the shipment status, they were informed of a delay and offered a full refund for the undelivered materials.
• Course Cancellation: A user enrolled in a series of digital art classes only to discover that the series was canceled due to low enrollment. They contacted SkyART's help desk to discuss their options and received a full refund for the unused classes.
• Membership Status Inquiries: A user noticed their membership renewal fee was charged while they believed they had canceled the subscription. Upon reviewing their account settings with customer support, they discovered the cancellation did not process properly. SkyART facilitated a refund for that membership charge promptly.

Tracking your refund status with SkyART is designed to be simple and straightforward. Below are some efficient ways to stay updated on your refund progress:

• Email Notifications: SkyART sends out email updates whenever there is a change in your refund status. Keep an eye on your inbox for messages titled "Refund Update" to get timely information.
• SkyART Mobile App: If you have the SkyART mobile app, you can easily check your refund status by navigating to the "Orders" section. Here, you’ll find a dedicated area for all your transactions, including active refunds.
• Account Dashboard: Login to your SkyART account and visit the "Order History" section found in your account dashboard. Each order will display its current status, including any pending refunds.
• Billing Section: For more detailed information, go to the "Billing" section of your account settings. This area provides a comprehensive view of all refunds initiated and their respective statuses.
• Progress Updates: When tracking your refund, you can expect specific updates like "Refund Requested," "In Process," or "Refund Completed" within the Order History area, ensuring you know exactly where your request stands.