Many users often overlook billing considerations until an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to help you navigate the refund process with Slate and Tell, ensuring you understand who is eligible for a refund and the steps to request your money back quickly and efficiently. With clear instructions and helpful tips, we aim to make this process as smooth as possible for you.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Have a copy of the email confirming your purchase, which includes important details about your transaction.
Transaction ID - Locate your unique transaction ID from your order details, as this will be required for processing the refund.
Account Information - Be prepared to provide your Slate and Tell account email address associated with the purchase.
Photographic Proof - Include clear photos of the product received, especially if there are defects or discrepancies that warrant a refund.
Return Shipping Documentation - If applicable, keep track of any return shipping receipts or tracking numbers if you are sending the product back.
Reason for Refund - Clearly articulate the reason for your refund request, whether it is due to a defect, dissatisfaction, or error in order fulfillment.
Deadline Awareness - Be aware of Slate and Tell's refund policy timelines to ensure your request is within the allowed period.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Slate and Tell
At Slate and Tell, we strive to provide our customers with a seamless experience when it comes to our unique selection of jewelry and personalized items. Understanding your rights and eligibility regarding refunds is essential to ensuring your satisfaction with our services. The following circumstances may be relevant for customers inquiring about refunds:
Product Quality Issues: If you receive an item that does not meet our quality standards or arrives damaged, you may be eligible for a refund. It's important to contact customer service within a specified time frame to assess the situation and determine next steps.
Incorrect Items Delivered: In cases where the wrong item has been sent, customers should reach out to us promptly. This may qualify for a refund or exchange depending on the specifics of the situation.
Personalized Item Concerns: Personalized items may not be eligible for refund unless they have a manufacturing defect or error in personalization. Review our guidelines for further information on this specific category.
Subscription Adjustments: If you are on a subscription plan and have concerns regarding your billing or service deliverables, you may need to revisit your account settings to ensure your current plan fits your needs. Refund eligibility in these cases may depend on your subscription status and adherence to our policies.
We encourage you to refer to our full refund policy for detailed information and to reach out to our customer service for any specific inquiries regarding your situation. Your satisfaction is our priority, and we are here to assist you.
Step-by-Step Process to Request Your Slate and Tell Refund Like a Pro
If you purchased through Slate and Tell.com:
Visit the Slate and Tell website and log into your account.
Navigate to the Account Settings section.
Look for Billing History or Order History in the menu.
Identify the recent transaction you want a refund for.
Click on the transaction to view details.
Select Request Refund or similar option.
In the message box, mention that the subscription renewed without notice and that the account was not used.
Submit your request and wait for the confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Select Subscriptions.
Find and tap on your Slate and Tell subscription.
Select Cancel Subscription if needed.
Go to Report a Problem page in the App Store.
Log in with your Apple ID, and select I’d like to request a refund.
In your request, state that the subscription charged unexpectedly and express that it was unused.
Submit your request and check for follow-up emails.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines).
Select Account.
Scroll and find Purchase History.
Locate your Slate and Tell transaction.
Tap on the transaction and select Refund.
On the request form, mention that the payment was processed without notice and that you did not utilize the service.
Submit your request and await a confirmation email.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select My Account from the top menu.
Scroll to Manage your subscriptions.
Find your Slate and Tell subscription listed there.
Click Unsubscribe if you haven’t done so already.
Go to the Contact Us section specific to billing queries.
Choose the option for Request a Refund.
In your message, mention that the subscription renewed automatically and that you did not use it.
Submit your request for processing and check for email updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Slate and Tell for Refund
Script
Copy
Subject: Refund Request – Slate and Tell Account [Your Email]
Dear Slate and Tell Customer Support,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email, you will find the relevant documentation for your review.
Please confirm receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
This status indicates that we are reviewing your request. Please allow 1-3 business days for processing.
Processing
Your refund is being processed by our team.
We are verifying the details of your purchase to ensure a smooth refund. Typically takes 3-5 business days.
Refunded
Your refund has been successfully issued.
You should see the funds returned to your original payment method within 5-7 business days.
Partially Refunded
A portion of your order has been refunded.
You will receive the remaining items, and the refund for the returned items will be processed within 1-3 business days.
Completed
The refund process is finished, and your funds are back in your account.
All refunds are finalized, and you can now see the corrected account balance.
Canceled
Your refund request has been canceled.
This status occurs if the request didn’t meet our refund criteria or was manually canceled. Please contact support for more details.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Slate and Tell, customers occasionally encounter situations where requesting a refund becomes necessary. Here are a few real user scenarios illustrating how individuals successfully navigated these situations:
Product Delay: A user ordered a custom slate piece intended as a gift but experienced a shipping delay. Upon contacting customer support, they received assistance in tracking their order and decided to opt for a full refund since it wouldn't arrive in time for the special occasion.
Subscription Change: A customer realized that they had mistakenly upgraded their subscription plan to a higher tier that exceeded their needs. After promptly reaching out to customer service, they were able to downgrade their plan and request a refund for the difference in fees for the month.
Order Cancellation: A customer decided to cancel an order shortly after making it due to a last-minute change in plans. They communicated with Slate and Tell’s support team, who promptly processed the cancellation and issued a refund without any hassle.
Defective Product: After receiving a custom slate with a minor defect, a user contacted the support team to report the issue. After providing photographic evidence, they were issued a refund for the product swiftly, allowing them to reorder it in perfect condition.
The Easiest Way to Get a Slate and Tell Refund
If you're frustrated trying to get a refund from Slate and Tell—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Slate and Tell is straightforward, allowing you to stay informed about your return progress. Here are some efficient ways to ensure you're on top of your refund updates:
Check Your Email: Slate and Tell provides timely updates via email regarding your refund request. Look for emails specifically titled "Refund Status Update" to see the latest information on your refund progress.
Utilize the Slate and Tell Mobile App: If you have the Slate and Tell app installed, you can easily check your refund status under the "Orders" section. Notifications will also appear if there are any changes related to your refund.
Visit Your Account Dashboard: Log into your account at slateandtell.com and navigate to the "Order History" page. Here, you can view all your past orders, including details about pending refunds.
Access the Billing Section: In your account settings, there is a "Billing" section where you can find detailed information about ongoing refunds, including estimated timelines for when you should expect your money back.
Review Refund Progress Indicators: Slate and Tell provides specific indicators that outline the stages of your refund, such as "Requested", "Processing", and "Completed". This gives you a clear idea of where your refund stands in the process.
Contact Customer Support: If you're unable to find the information you need, don't hesitate to reach out to Slate and Tell's customer support through the chat feature on their website for real-time assistance.
FAQ
If you forgot to cancel your subscription in time, Slate and Tell typically allows for refunds within a specific period after the charge. Please check their refund policy for detailed information regarding eligibility and the process to request a refund. If you need further assistance, reaching out to their customer support can provide you with personalized help.
Refund processing times can vary depending on your bank or payment provider, typically taking between 5 to 10 business days for the amount to reflect in your account. Once the refund is initiated, you will receive a confirmation email detailing the transaction.
If you see a charge but do not have an active subscription, please check your account for any past subscriptions or orders that might still be active. If you believe there’s been an error, contact our customer support team through the website for assistance and further clarification regarding the charge.
If you're unable to obtain a refund directly from Slate and Tell, consider reaching out to customer service again for further assistance. You may also want to escalate your inquiry within their support system for additional guidance. Additionally, reviewing your account details and order history may provide further insights into your situation.
If you find that Slate and Tell is unable to issue a refund, consider reviewing their refund policy for clarity on the terms and conditions. Additionally, you may wish to contact customer support again for further assistance or clarification. Checking your account details for any updates can also provide more insight into the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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