How to Get a Sleepwhale Refund

• Order Number: Have your specific order number handy, which can be found in the confirmation email.
• Purchase Receipt: Gather your original purchase receipt for reference.
• Account Information: Ensure you have your Sleepwhale account email address and password available for verification.
• Reason for Refund: Be prepared to clearly articulate the reason for your refund request, such as quality issues or product mismatch.
• Product Condition: If applicable, take photos of the product showing its condition to support your case.
• Return Authorization: If the product requires a return, obtain any necessary return authorization number from Sleepwhale.
• Payment Method: Know the payment method used for the transaction, as it may be needed for processing the refund.
• Warranty Information: If your purchase has a warranty, review the terms to identify if it affects your refund eligibility.
• Communication History: Keep records of any prior communication with Sleepwhale regarding the issue, including chat logs or email exchanges.
• Deadlines: Be aware of any time limits for initiating a refund request to ensure you act promptly.

*Working days are Monday to Friday, and don't include public holidays.

At Sleepwhale, users have specific rights regarding their subscriptions and purchases. Understanding your eligibility for a refund can help you navigate any billing inquiries or account management concerns. Sleepwhale primarily offers subscription-based sleep enhancement services, which may include access to sleep tracking, personalized recommendations, and wellness content. As a user, there are certain scenarios in which you might be eligible for a refund, based on your account status and service usage.

• Trial Periods: If you have recently signed up for a trial period and decide that the service does not meet your needs, you may qualify for a full refund if you cancel within the specified trial timeframe.
• Dissatisfaction with Service: Should you find that the sleep solutions offered do not align with your expectations, you may be eligible for a refund if you report your concerns during the refund policy window as outlined in your account settings.
• Technical Difficulties: In the event you experience significant technical issues that impact the usability of the Sleepwhale platform, you might be eligible for a refund if these problems are reported promptly and within the relevant timeframe.
• Account Inactivity: Users who find themselves unable to use the service for an extended period may request a refund for the unused portion of their subscription, depending on specific policy guidelines provided on the Sleepwhale website.
• Cancellations Before the Billing Cycle: If you cancel your subscription before the next billing cycle begins, you may qualify for a prorated refund for the remaining period, in accordance with the cancellation policy outlined in your account.

At Sleepwhale, our users often encounter various situations that prompt them to seek refunds. Here are a few real user scenarios that demonstrate how refunds were successfully claimed:

• Subscription Plan Downgrade: A user decided to downgrade from a premium subscription to a standard plan after realizing the premium features were not necessary for their sleep tracking needs. They contacted customer support, and after confirming the change, their recent payment was refunded as they transitioned to the new plan.
• Technical Issues with Sleep Monitoring: A user experienced ongoing technical issues with the Sleepwhale sleep monitoring app, which detracted from their overall experience. After reaching out to support with detailed feedback, they were offered a refund for the duration of their subscription while the issues were being resolved.
• Accidental Renewal: A user accidentally let their subscription renew while planning to cancel it. Once they realized this, they reached out to Sleepwhale customer service within the refund window, whereupon they provided verification details, and a refund for the most recent charge was processed smoothly.
• Gift Subscription Not Used: A user received a gift subscription for Sleepwhale but chose not to activate it after a change in their personal circumstances. Contacting customer service, they requested a refund based on the unused status of the gift subscription, and the team promptly fulfilled the request according to their policy.

Tracking your refund status with Sleepwhale is simple and efficient. Here are some specific tips to help you stay updated on your refund progress:

• Email Notifications: Keep an eye on your inbox for updates from Sleepwhale regarding your refund. Look for emails with the subject line "Refund Status Update" to ensure you don’t miss any important information.
• Account Dashboard: Log in to your Sleepwhale account and navigate to the Order History section. Here, you’ll find detailed information about your orders, including the current status of any refunds.
• In-App Notifications: If you’ve downloaded the Sleepwhale mobile app, check the Notifications tab for real-time updates on your refund status. You’ll receive alerts directly to your device.
• Billing Section: Visit the Billing section within your account settings. This area provides a full overview of all financial transactions, including pending refunds and their expected timelines.
• Refund Progress Details: When checking your refund status, look for detailed notes about processing times and any actions required on your part. Sleepwhale often mentions estimated resolution dates to keep you informed.
• Customer Support: If you have additional questions or concerns about your refund, don’t hesitate to reach out to Sleepwhale’s customer support via the live chat feature available on the website. They can provide personalized assistance.