How to Get a Slim's Refund

• Order Confirmation Email: Keep a copy of the email you received after placing your order, which includes your order number.
• Transaction ID: Note down the unique transaction ID provided with your order, as this will help in identifying your purchase.
• Delivery Details: Gather information regarding the delivery such as date and time, as well as the address where your order was delivered.
• Reason for Refund: Be prepared to clearly explain the reason for your refund request, whether it’s due to an incorrect item, quality issues, or late delivery.
• Photographic Evidence: If applicable, take photos of the item received, especially if it was damaged or incorrect, to support your claim.
• Account Information: Ensure that you have your Slim's account login details ready, as they may ask you to verify your identity.
• Previous Communication: If you’ve already contacted customer service regarding the issue, have copies of those communications available for reference.
• Preferred Refund Method: Be ready to specify how you would like to receive your refund, whether as store credit or back to the original payment method.

*Working days are Monday to Friday, and don't include public holidays.

At Slim's, we recognize that user satisfaction is paramount, and we strive to maintain transparency regarding your rights and eligibility for refunds. Our service is designed to offer swift and reliable delivery of meals from your favorite local restaurants. However, there may be instances in which you find yourself needing to inquire about a refund. Understanding these scenarios will help you navigate your account management effectively.

Eligibility for refunds may apply in the following situations:

• Order Cancellation Before Delivery: If you cancel an order before it has been assigned to a delivery driver, you may be eligible for a full refund of the amount charged.
• Incorrect or Missing Items: If your order arrives with incorrect or missing items, you might qualify for a refund for the items that were not delivered as expected.
• Food Quality Issues: If the food received does not meet acceptable quality standards, such as being improperly cooked or spoiled, this may warrant a refund under our quality assurance policy.
• Service Interruption: In cases where your delivery cannot be fulfilled due to unforeseen circumstances, you may be eligible for a refund of your total order amount.
• Billing Discrepancies: Should you have questions regarding a charge that does not align with your orders, please reach out for clarification, as this might be a point of review for potential adjustments.

For a smooth resolution process, we encourage users to provide as much detail as possible, which will assist in confirming eligibility for a refund. Please refer to our customer service for further assistance regarding individual circumstances.

At Slim's, satisfying our customers' needs is our top priority, even when it comes to refunds. Here are some real user scenarios where customers successfully claimed refunds:

• Subscription Pause Request: A user decided to pause their Slim's delivery subscription for a month due to travel plans. After notifying customer service through the app, they were able to successfully receive a prorated refund for the unused portion of their billing cycle.
• Product Quality Concern: A customer received a Slim's meal that did not meet their quality expectations. After reaching out to customer support and providing feedback, they were issued a refund for that specific order, ensuring they continued to feel valued and satisfied with their experience.
• Delivery Delay: A user experienced a delay with their meal delivery due to unforeseen circumstances. After reaching out to Slim's support regarding the timing, they were offered a refund for the delivery fee as a gesture of goodwill, maintaining their satisfaction with the service.
• Order Adjustment: A customer decided to modify their order after initially placing it but realized they made an error in selecting their meals. Upon contacting customer service promptly, they managed to adjust the order and were refunded for the incorrect items, allowing them to enjoy the right meals they wanted.

At Slim's, we understand that tracking your refund status is important for your peace of mind. To ensure you stay updated on your refund progress, here are some efficient ways to track your refund status specifically with Slim's.

• Email Notifications: Keep an eye on your email inbox! Slim's sends out refund updates via email as soon as your refund has been processed. Look for emails with the subject line "Refund Status Update" to find detailed information about your refund.
• In-App Notifications: If you use the Slim's mobile app, make sure to enable notifications. You'll receive real-time updates about your refund status directly in the app, making it easy to track without logging in every time.
• Account Dashboard: Log in to your Slim's account and navigate to the Order History section. Here, you can view your recent transactions and their associated refund statuses, which will indicate whether your refund is pending, completed, or denied.
• Billing Section: For detailed information, head to the Billing section of your account settings. This area provides insights into your refund timeline and any notes related to your refund request.
• Customer Support: If you have specific questions or need additional assistance, don’t hesitate to reach out to Slim's customer support through our help chat feature in the app or website. They can provide personalized updates on your refund process.
• Refund Tracking Tool: Slim's has a special refund tracking tool that allows you to enter your order number and email to view live updates on your refund status. This can be accessed directly from the help center on our website.