Billing can often be an afterthought until an unexpected charge catches your attention, such as an automatic subscription renewal. This guide is designed to help you navigate the refund process with Small Crowd LLC, ensuring you understand how refunds work, who may be eligible, and the straightforward steps to request your money back effectively. We aim to provide clarity and support so you can feel confident in managing your transactions.
What You Should Prepare Before Applying For Refund
Order Number: Gather your unique order number associated with your purchase from shopsmallcrowd.com.
Transaction ID: Locate the transaction ID from your payment confirmation email, which is essential for tracking your refund request.
Account Details: Confirm your account information, such as the email address linked to your Small Crowd account, to expedite the process.
Purchase Receipt: Prepare a digital copy of your purchase receipt or confirmation email as proof of transaction.
Reason for Refund: Clearly outline the reason for your refund request, adhering to Small Crowd’s specific refund policy guidelines.
Photos or Documentation: If applicable, take photos or gather any documentation that supports your refund claim (such as defective product images or service-related evidence).
Refund Policy Review: Familiarize yourself with Small Crowd LLC's refund policy to ensure your request aligns with their terms.
Contact Information: Ensure you have updated contact information available for any follow-up communication regarding your refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
2-4 working days
Google Pay
2-4 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Small Crowd LLC
At Small Crowd LLC, we strive to provide quality services and products to our users. Understanding your eligibility for refunds is essential in managing your account effectively. Below are the specific scenarios in which you may qualify for a refund based on your circumstances within Small Crowd LLC's service offerings.
Subscription Cancellation: Users who decide to cancel their subscription before the next billing cycle may be eligible for a refund for the upcoming billing period. This depends on when the cancellation request was processed in relation to the scheduled charge.
Service Not Rendered: If you experienced a situation where a service was not delivered as expected and you can provide proof, you might be eligible for a refund based on the specific terms outlined during the purchase.
Billing Errors: Should you encounter a discrepancy in your billing that does not align with the agreed-upon pricing structure or promotions, you could potentially qualify for a refund upon review of the account details.
Product Return Policy: For physical products purchased, returns made within the stipulated return period may qualify for a refund if the product meets the condition requirements outlined in our return policy.
Plan Downgrades: If you downgrade your subscription plan, any changes in billing amounts may lead to eligibility for a pro-rated refund, based on the terms associated with your previous subscription level.
We encourage all users to review their specific account details and our Terms of Service for further clarification on refund eligibility.
Step-by-Step Process to Request Your Small Crowd LLC Refund Like a Pro
If you purchased through shopsmallcrowd.com:
Visit shopsmallcrowd.com and log in to your account.
Navigate to the Account Settings section.
Locate the Membership or Subscription tab.
Look for the Billing History or Transactions option.
Identify the transaction you want to request a refund for.
Click on the Request Refund button next to the transaction.
In the message box, mention that the subscription renewed without notice or that you did not utilize the service.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the subscription linked to Small Crowd LLC.
Tap Cancel Subscription to stop future charges.
Open the App Store and scroll down to your account profile.
Select Purchased and then find Small Crowd LLC.
Tap on the item, then Report a Problem.
Select Request a Refund and explain that the subscription renewed unexpectedly.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the upper-left corner.
Select Subscriptions.
Find your subscription for Small Crowd LLC.
Tap Cancel Subscription to stop future billing.
After cancellation, go back to the Menu and click Account.
Look for the Order History section.
Find the relevant transaction and tap on it.
Select Refund and provide a message about the renewal without notice.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Click on Manage Account from the menu.
Select Subscriptions to view your active subscriptions.
Identify Small Crowd LLC from the list and select it.
Click on Cancel Subscription to prevent future charges.
Visit the Support section on Roku’s website.
Select Submit a Ticket for billing issues.
State your case, mentioning that the subscription renewed without your intention.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Small Crowd LLC for Refund
Script
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Subject: Refund Request – Small Crowd LLC Account [Your Email]
Dear Small Crowd LLC Team,
I hope this message finds you well.
Regarding my account with you, I would like to bring to your attention the following billing matter: [describe reason].
I would like to request a refund for the amount of [Amount].
I have attached the relevant documentation to support my request.
Please confirm receipt of this email and my refund request within 3-5 business days.
Thank you for your assistance.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been initiated and is awaiting processing.
Please allow up to 5 business days for approval. You will receive an email update once it's processed.
Processing
Your refund is being processed by our team.
Typically takes 3-5 business days to complete. We appreciate your patience!
Refunded
The refund has been successfully issued back to your original payment method.
You should see the funds in your account within 3-7 business days, depending on your bank.
Partially Refunded
A portion of your original transaction has been refunded.
You will receive an email detailing the refund amount. Check your statement for updates.
Completed
The refund process has been finalized and confirmed.
No further action is needed. Thank you for shopping with us!
Cancelled
Your refund request was canceled, either by you or due to our policy.
If you need further assistance, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Small Crowd LLC is dedicated to providing exceptional service and support to its users. Below are some scenarios highlighting how customers successfully claimed refunds through common account-related inquiries.
Scenario 1: A user realized they had accidentally upgraded to a premium subscription during a promotional period. After noticing the mistake, they contacted Small Crowd LLC’s support team. The representative promptly processed a refund for the difference, allowing the user to enjoy the promotional rate without any hassle.
Scenario 2: A customer faced an issue where their subscription auto-renewed while they were away on vacation. Upon returning, they reached out to clarify their subscription status. Small Crowd LLC verified the situation and offered a refund for the renewal fee, ensuring the user felt valued and understood.
Scenario 3: A user attempted to change their subscription plan but encountered a technical issue during the process. After contacting customer support for assistance, they were informed that the change did not go through successfully. Small Crowd LLC issued a refund for the previous month’s subscription, allowing the user to seamlessly switch to their desired plan.
Scenario 4: A customer ordered a digital product from the Small Crowd LLC platform but received incorrect access credentials. After reaching out to support, they were provided with the correct information. To further assist, Small Crowd LLC issued a refund for the order as a goodwill gesture, enhancing the customer’s experience.
The Easiest Way to Get a Small Crowd LLC Refund
If you're frustrated trying to get a refund from Small Crowd LLC—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Small Crowd LLC is straightforward and designed to keep you informed at every step. Here’s how you can efficiently track your refund:
Email Notifications: Keep an eye on your registered email for updates. Small Crowd LLC sends automatic notifications when your refund is initiated, processed, and completed. Look for emails with the subject line "Refund Update" to get the latest status.
Account Dashboard: Log in to your account on the Small Crowd LLC website and navigate to the Order History section. Here, you can find detailed information about your refund status, including the date it was requested and any processing timelines.
Mobile App Notifications: If you’re using the Small Crowd LLC mobile app, ensure that push notifications are enabled. You’ll receive alerts directly on your device about any changes to your refund status, keeping you updated on the go.
Billing Section Insight: Within your account settings, visit the Billing section. This area provides a comprehensive overview of all transactions, including pending and completed refunds. Any notes or comments about your refund will also be displayed here.
Refund Progress Information: Small Crowd LLC provides real-time updates on refund progress, including estimated timelines and any potential delays. Make sure to check the refund note attached to your order for detailed progress information.
Help Center Resources: For any additional questions or if you experience delays, refer to the Small Crowd LLC Help Center. It contains FAQs specifically about refunds and tracking features available to you.
FAQ
Refunds for missed cancellation deadlines are generally not available, as our policy emphasizes the importance of timely cancellations. However, we encourage you to reach out to our customer support team, as they may be able to assist you with your specific situation.
Refunds from Small Crowd LLC typically take 5 to 10 business days to process, depending on your financial institution's policies. Once the refund is initiated, it may take additional time for the funds to appear in your account. For the most accurate timeframe, it’s best to check with your bank or payment provider.
If you see a charge but do not have an active subscription, please first check if you may have signed up for a free trial or in the past. To resolve this, contact our customer support team with the details of the transaction, and they will assist you in understanding the charge and the next steps.
If you are unable to receive a refund directly from Small Crowd LLC, consider reaching out to their customer service team again for further assistance or clarification. Additionally, you may explore the option of escalating your request within their support system to ensure it receives additional attention. Reviewing your account details and any related correspondence might also provide helpful context for your inquiry.
If Small Crowd LLC refuses to issue a refund, start by reviewing their refund policy to understand the specific criteria they may have outlined. You can also contact their customer support team again for further clarification or to discuss your situation. Additionally, make sure to check your account details to confirm the status of your transaction.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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