How to Get a SmileWorks Refund

• Order Confirmation Email: Keep the confirmation email received after booking via smileworksnyc.com, as it contains the original transaction details.
• Appointment Details: Have the date and time of your appointment handy to reference the service rendered.
• Transaction ID: Locate the unique transaction ID associated with your payment for quick access during the refund request.
• Payment Method: Gather information regarding the method of payment used (credit card details, payment app confirmation, etc.) to streamline the refund process.
• Service Agreement: Review and provide any relevant service agreements or terms that outline the refund policy specific to SmileWorks.
• Documentation of Service Satisfaction: If applicable, provide any documentation or evidence supporting your reason for requesting a refund, such as photos or service notes.
• Contact Information: Ensure you have your contact information readily accessible, as SmileWorks may need to reach out regarding your request.
• Customer Account Login: Be prepared to log into your SmileWorks account to check for any specific refund instructions or updates related to your request.

*Working days are Monday to Friday, and don't include public holidays.

At SmileWorks, we strive to provide exceptional dental care and services, fostering a positive experience for our patients. Understanding your rights regarding refunds is essential, particularly in the context of the services we offer. Some circumstances may allow users to qualify for refunds, based on specific situations related to treatment and billing.

The following scenarios might qualify for a refund at SmileWorks:

• Service Cancellations: If a patient cancels a scheduled service within the stipulated notice period, there may be options for a refund on deposits or prepayments made for those services.
• Prepaid Treatment Packages: In cases where a patient has purchased a treatment package in advance but is unable to complete it due to unforeseen medical circumstances, there may be considerations for a partial refund based on the unused portion of the package.
• Appointment Rescheduling Issues: If an appointment is rescheduled by the clinic with insufficient notice, patients may inquire about a refund on any associated fees or deposits paid.
• Billing Errors: If a patient notices discrepancies or questions related to their billing statement that stem from misunderstandings about the charges applied, clarification and potential adjustments may be available.
• Unfulfilled Services: In situations where a service could not be performed as scheduled due to unforeseen circumstances, patients may explore options for refunds related to those specific instances.

For any inquiries regarding eligibility for refunds, we encourage our patients to contact our administrative team for assistance. They can provide detailed information based on your specific circumstances and help clarify any billing questions or service situations.

At SmileWorks, users may occasionally encounter situations where a refund is necessary due to their unique service offerings and user concerns. Below are some realistic scenarios illustrating when and how refunds were successfully claimed by users.

• Appointment Rescheduling: A user had booked a dental appointment that conflicted with an important work commitment. After contacting customer service, they were able to reschedule and claim a refund for the deposit, which was promptly processed, ensuring minimal disruption to their treatment plan.
• Over-Estimate on Treatment Costs: A client received a treatment estimate that included additional procedures that were not needed. Upon reviewing their treatment plan with the SmileWorks team, the client was informed about a mix-up in the assessment. They successfully obtained a refund for the extra amount charged, leading to clarity in their billing.
• Service Interruption: A user experienced a temporary service interruption due to ongoing system maintenance. SmileWorks proactively reached out to notify users and offered a refund for any missed services during this time. This thoughtful approach helped the user feel valued and appreciated.
• Referral Program Confusion: A referring client had questions about the referral bonus initially credited incorrectly. After contacting support and clarifying the referral terms, they received an adjusted account credit, resolving the confusion amicably and ensuring they benefited from the program as intended.

Tracking your refund status at SmileWorks is simple and efficient, thanks to our dedicated tools and communication methods. Here’s how you can easily stay updated on your refund process:

• Email Notifications: SmileWorks sends out email updates regarding your refund status. Keep an eye on your inbox for messages detailing the progress of your refund, including any actions taken and expected timelines.
• In-App Notifications: If you have our mobile app, you will receive real-time in-app notifications about your refund status. Make sure notifications are enabled in your app settings to receive the latest updates instantly.
• Account Dashboard: You can check your refund status directly in your account dashboard. Simply log in to your SmileWorks account, navigate to the ‘Order History’ section, and find the specific order related to your refund. Here, you will see the detailed status and any notes regarding your refund.
• Billing Section: For an overview of all transactions, including refunds, visit the ‘Billing’ section of your account. This area will show you past orders, their payment statuses, and any pending refunds.
• Refund Progress Information: SmileWorks provides comprehensive information about the refund process. Once a refund is initiated, you will receive details about when it was approved, the amount refunded, and the payment method used for the refund.
• Customer Support: If you have any questions or need clarification about your refund status, our customer support team is always ready to assist. You can reach them via live chat or email through the help section of your account.