Billing often slips our minds until an unexpected charge catches us off guard, like an automatic subscription renewal. If you've encountered SOAC Invoice #117 and are wondering about the refund process, you're in the right place. This guide will clarify how refunds for this invoice work, who is eligible, and provide you with clear steps to request your money back efficiently. We’re here to help make this process as straightforward as possible.
What You Should Prepare Before Applying For Refund
Invoice Number: Ensure you have SOAC Invoice #117 readily available for reference.
Order Details: Gather specific details regarding the purchase, including the date of transaction and the items or services provided.
Account Information: Have your account username or email linked to Castle Biosciences ready to authenticate your identity.
Proof of Payment: Include any receipts or bank statements that show the successful transaction for SOAC Invoice #117.
Reason for Refund: Clearly outline the reason for your refund request, whether it be dissatisfaction with service or an incorrect charge.
Contact Information: Provide your current contact details for any follow-up communications regarding the refund.
Return Shipping Details: If applicable, prepare any information about the return of physical products (tracking numbers, shipping receipts).
Document Correspondence: Keep any previous email communication related to the purchase or refund process to provide context.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
ACH Transfer
7-10 working days
Wire Transfer
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from SOAC Invoice #117
At SOAC, we prioritize transparency in our billing and refund processes. To determine eligibility for a refund under Invoice #117, consider the nature of the products and services provided, and the specific circumstances that may apply to your account.
Refund eligibility may vary based on various factors related to your account and service usage. Here are some specific situations that might be relevant:
Service Dissatisfaction: If you find that the product or service did not meet your expectations or was not delivered as described, you may be eligible for a refund depending on the circumstances of your purchase.
Account Termination: Should your account be terminated for any reason, you might qualify for a refund of any pre-paid services that are no longer accessible.
Billing Cycle Adjustments: If there was a modification to your billing cycle that resulted in an unexpected charge, you may consider requesting a review for a potential refund.
Subscription Cancellations: If you've canceled a recurring subscription in accordance with our cancellation policy before the next billing cycle, you may be eligible for a pro-rated refund for any unused portion of the service.
Technical Issues: Should technical difficulties prevent you from utilizing the purchased service, this may warrant a discussion about refund eligibility, based on our policies regarding service interruptions.
For detailed guidance and to inquire about your specific situation, please refer to our customer service team or our refund policy, as these resources can provide the necessary assistance based on your individual circumstances.
Step-by-Step Process to Request Your SOAC Invoice #117 Refund Like a Pro
If you purchased through the Castle Biosciences website:
Visit castlebiosciences.com and log into your account.
Navigate to the Account Settings section.
Select Billing History to locate SOAC Invoice #117.
Click on the invoice, then choose the Request Refund option.
In the message box, mention that the subscription renewed without notice and emphasize that the account is unused.
Submit your refund request.
Check your email for confirmation of your request and follow any further instructions provided.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the subscription linked to SOAC Invoice #117.
Select Report a Problem.
Choose Subscription Renewal as the issue type.
In the description, note that the subscription renewed without notice and that your account was not used.
Submit the report.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Locate the subscription for SOAC Invoice #117.
Tap on it and scroll down to find Report a Problem.
Select the option for Billing Issue.
In your explanation, mention that the subscription renewed without notice and emphasize that the account was not active.
Submit your report and keep an eye on your email for further instructions.
If you purchased through Roku:
Visit Roku.com and sign in to your account.
Go to the My Account page.
Click on Manage your subscriptions.
Find the subscription related to SOAC Invoice #117.
Click on Cancel Subscription first if required.
Then, click on Contact Customer Support.
Select Billing Issues from the inquiry options.
In your message, mention that the subscription renewed unexpectedly and highlight that there was no usage.
Submit your request for a refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your reference.
Please confirm receipt of this request and the status of the refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but is awaiting approval.
Your request is under review and will be processed shortly. Expect an update soon.
Processing
The refund is being processed and may take a few business days.
Your funds are on their way back to you. Please allow 3-5 business days for completion.
Refunded
The refund has been successfully issued to your original payment method.
You should see the amount reflected in your account shortly. Thank you for your patience!
Partially Refunded
Only part of your order was refunded.
You will receive a notification detailing the amount refunded and what remains unpaid.
Completed
The refund process is finalized; no further action is needed.
Your refund is fully processed, and you should have received confirmation via email.
Canceled
The refund request was canceled either by you or the merchant.
If you believe this is an error, please contact customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Here are some realistic user scenarios where individuals successfully claimed refunds associated with SOAC Invoice #117's services at Castle Biosciences:
A user requested a refund after realizing they had purchased a genomic testing kit meant for a different family member. Upon contacting customer support, they were guided through the refund process and received confirmation and their refund within a few days.
After opting for a yearly subscription to Castle Biosciences' educational resources, a user found that they only needed the service for a short period. They reached out to customer support for clarification on their subscription options and successfully obtained a prorated refund for the unused months after adjusting their subscription.
A customer accidentally ordered two testing kits after navigating the website during a family health issue. When the customer realized the error, they promptly contacted customer support, who efficiently processed their refund for the additional kit, ensuring the user was satisfied with the resolution.
Following a temporary service interruption during a planned testing period, a user inquired about their account status and whether they were eligible for compensation. The customer service team reviewed the situation and issued a small refund as a goodwill gesture, which the user appreciated.
The Easiest Way to Get a SOAC Invoice #117 Refund
If you're frustrated trying to get a refund from SOAC Invoice #117—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status for SOAC Invoice #117 is designed to be user-friendly and efficient. The following tips will guide you on how to stay updated on your refund progress.
Check Your Email: SOAC sends automated email updates regarding the status of your refund. Look for emails with the subject line "Refund Update for Invoice #117" to find information about the approval and processing stages.
Use the SOAC App: If you have the SOAC mobile app, you can track your refund status directly within the app. Navigate to the "Orders" section to find specific details about your refund under Invoice #117.
Visit Your Account Dashboard: Log into your account on the castlebiosciences.com website and access the "Account Dashboard." From there, select the "Order History" tab, where you can see the refund status associated with Invoice #117.
Billing Section Insight: In your account settings, explore the "Billing" section. Here, SOAC provides a detailed breakdown of all transactions, including any pending refunds linked to Invoice #117.
Refund Progress Notifications: As your refund request moves through different stages, you will receive notifications. Look for updates indicating "Refund Requested," "Refund Approved," and "Refund Processed" to stay informed.
Customer Support Tools: For any specific inquiries regarding your refund, utilize the "Customer Support" feature within the app or website. This includes chat support and the option to submit a detailed request for assistance.
FAQ
Unfortunately, if you forget to cancel your subscription before the renewal date, we are unable to process a refund for that billing cycle. We recommend reviewing your account settings for future cancellations and setting reminders to help manage your subscription.
Refunds typically take 5 to 10 business days to process, depending on your financial institution. Once the refund is initiated, you will receive a confirmation email regarding the transaction status. Please check with your bank for any additional processing time that may apply.
If you see a charge for Invoice #117 but do not have an active subscription, please review your account to ensure all subscriptions are canceled. For further assistance, contact our customer support team with your invoice details to clarify the charge and discuss possible steps.
If you are unable to obtain a refund directly from SOAC Invoice #117, you may want to consider reaching out to their customer service team again for further assistance. Additionally, you can explore the option of escalating your inquiry within SOAC's support system for a more comprehensive review of your case. Reviewing your account details may also provide insights into potential resolutions.
If SOAC Invoice #117 does not issue a refund, consider reviewing the company's refund policy for more insights on eligibility. You may also reach out to their customer support again for clarification or additional assistance. Additionally, checking your account details or transaction history might provide further context regarding your situation.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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