How to Get a Sober Love Refund

• Account Information: Your Sober Love account email and username for verification purposes.
• Transaction ID: The unique transaction ID from the purchase you wish to refund, which can be found in your confirmation email.
• Purchase Date: The date when the purchase was made, to help locate your order quickly.
• Payment Method: Details of the payment method used, such as credit card information or PayPal account, especially if a refund is to be processed back to the original payment method.
• Details of the Service: Specify the Sober Love service or subscription you are seeking a refund for, including any relevant tiers or additional options purchased.
• Reason for Refund: A clear and concise explanation of why you are requesting a refund, as Sober Love may require valid reasons for processing refunds.
• Usage Evidence: If applicable, include any documentation or screenshots showing that the service was not used as intended or that you encountered issues.
• Contact Information: Your current contact details to ensure Sober Love can reach you for follow-up questions or updates on your refund status.

*Working days are Monday to Friday, and don't include public holidays.

At Sober Love, we strive to provide support and services tailored to individuals on their journey to sobriety. Users are encouraged to understand their rights regarding eligibility for refunds based on their unique situations. Refund scenarios specific to our offerings may vary, and certain conditions are in place to determine eligibility.

• Subscription Cancellation: If a user decides to cancel their subscription prior to the next renewal period, they may be eligible for a refund for any remaining days of their current billing cycle, depending on the timing of the cancellation.
• Service Issues: Users who experience technical difficulties preventing access to the service may qualify for a refund for the affected period, provided they communicate these issues through the proper channels.
• Account Management Changes: If users need to make changes to their account status, such as transitioning to a different subscription tier, eligibility for adjustments in billing may arise depending on the nature of the changes requested.
• Trial Period Conditions: Users who are within a trial period and decide that the service is not meeting their needs may be eligible for a full refund if they cancel before the trial concludes.
• Billing Errors: Should a user identify discrepancies in their billing related to their specific subscription plan, this might be addressed which could impact refund eligibility.

For any specific queries about eligibility or to initiate a request, users are encouraged to reach out to our support team who can assist with tailored advice based on individual circumstances.

At Sober Love, users can find support and connection through a variety of subscription-based services tailored to help them on their journey to sobriety. Here are some real user scenarios demonstrating how refunds were successfully claimed:

• Subscription Plan Change: After realizing that a user needed a more intensive plan than initially chosen, they contacted Sober Love to upgrade their subscription mid-cycle. Upon explaining the situation, they received a prorated refund for the remaining duration of the previous plan.
• Accidental Subscription Renewal: A user who had intended to cancel their subscription overlooked the renewal date. After reaching out to customer support shortly after the renewal billing, they were able to successfully obtain a full refund after confirming their cancellation request.
• Event Cancellation: After signing up for a virtual support group session that was later canceled due to unforeseen circumstances, a user contacted Sober Love. They received a prompt refund for the session fee, which allowed them to continue exploring other support options.
• Service Interruption: A technical issue caused a temporary disruption in access to premium content for a user. Upon reporting the issue, they were offered a refund for the affected period, ensuring they felt valued and supported during their time on the platform.

Tracking your refund status with Sober Love is a straightforward process designed to keep you informed every step of the way. Here are some efficient tips to ensure you stay updated on your refund progress:

• Check Your Email Regularly: Sober Love sends email notifications regarding your refund status. Look for emails with the subject line "Refund Update" or similar, as these will contain important information about the progress of your refund.
• Utilize the In-App Notifications: If you use the Sober Love mobile app, keep an eye out for push notifications that provide instant updates on your refund request. This feature ensures you're notified as soon as there are changes.
• Visit Your Account Dashboard: Log into your account on the Sober Love website and navigate to your Account Dashboard. There, you'll find a section specifically for Order History, which includes detailed information about all transactions, including the status of refunds.
• Check the Billing Section: In the Billing Section of your Account Settings, you can view payment details and any active refund requests. This area provides comprehensive updates on where your refund stands and anticipated timelines.
• Access Detailed Status Updates: When viewing your refund status in the Order History, Sober Love provides specific details such as the date the refund was initiated, the amount refunded, and an estimated completion date. This ensures you have complete clarity on what to expect.
• Contact Customer Support: If your refund is taking longer than expected, don’t hesitate to reach out to Sober Love's Customer Support via the help section in the app or website. They can provide you with real-time updates and address any concerns you may have.