Many users seldom consider billing matters until an unexpected charge catches their attention, particularly with automatic renewals that may go unnoticed. This guide aims to clarify how refunds work at Soho Home, outlining eligibility criteria and providing straightforward steps to request your money back promptly. Whether you're unsure about a recent charge or have questions about their refund policy, we’re here to help you navigate the process with ease.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Ensure you have the original order confirmation email from Soho Home, which contains your order details and confirmation number.
Transaction ID - Locate the transaction ID from your bank statement or Soho Home account to help identify your purchase.
Photographic Evidence - Take clear photographs of the products if they are damaged or defective, as this will support your refund request.
Return Request Form - If applicable, fill out the return request form found on their website to initiate the refund process.
Shipping Labels - Keep any shipping labels provided with your order for easy return shipment.
Account Information - Log into your Soho Home account to gather any relevant order details, including purchase dates and item descriptions.
Return Policy Reference - Familiarize yourself with Soho Home's return policy to understand the specific guidelines that apply to your situation.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-10 working days
PayPal
3-7 working days
Gift Cards
Refunded to gift card within 1-2 working days
Bank Transfer
7-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Soho Home
Users of Soho Home, which specializes in high-quality home furnishings and decor, may have specific rights regarding refunds based on the nature of their purchases. Understanding these scenarios can aid in determining eligibility for a refund. Soho Home's practices are designed to provide clarity around potential refund situations, ensuring a smooth resolution process for customers.
Damaged or Defective Items: If a product arrives damaged or exhibits defects upon delivery, users may qualify for a refund or exchange, provided the issue is reported within the specified timeframe.
Wrong Item Received: If a customer receives an item that differs from what was ordered, this may be grounds for a refund or exchange. Users should verify their order details to ensure accuracy.
Order Cancellations: Orders can typically be canceled prior to shipping. If a user requests cancellation and it is processed accordingly, they may be eligible for a full refund.
Return Policies: Items may be eligible for return within a certain period following delivery, as outlined in the return policy. Users must meet the conditions specified for returns to qualify for a refund.
Custom Orders: Refunds on custom or personalized items are generally limited. Customers should refer to the specific terms related to custom orders for clarity on potential refunds.
Step-by-Step Process to Request Your Soho Home Refund Like a Pro
Navigate to the Your Account section, typically found in the upper right corner.
Select Order History from the dropdown menu.
Locate the specific membership or subscription charge you wish to dispute.
Click on the Order Details link for that charge.
Scroll to find an option that mentions Request a Refund or Contact Support.
If prompted, fill out any necessary details such as your reason for the refund, e.g., "I did not intend to renew my subscription," or "The service was not used during the period."
Submit your request and keep an eye on your email for any updates.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find your Soho Home subscription from the list of active subscriptions.
Tap on the subscription and look for an option that mentions Report a Problem or Cancel Subscription.
Select Report a Problem and choose the reason that best fits, such as "Renewed without my consent," or "Did not find value in the service."
Follow any on-screen prompts to finalize your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select Payments & subscriptions > Subscriptions.
Locate and tap on your Soho Home subscription.
Look for an option that says Cancel Subscription or Request a Refund.
If you opt for a refund request, select a reason such as "I did not intend to renew," or "I was not satisfied with the service."
Complete the refund request and follow any on-screen instructions.
If you purchased through Roku:
Log into your Roku account on a web browser.
Select Manage Account from the menu.
Go to Subscriptions to find your Soho Home subscription.
Click on the subscription for more details.
Choose the option that says Manage Subscription.
Look for a Request a Refund option and click it.
When prompted for a reason, indicate something like "The service did not meet my expectations," or "Renewed unexpectedly."
Submit the refund request and monitor your email for any responses.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Soho Home for Refund
Script
Copy
Subject: Refund Request – Soho Home Account [Your Email]
Dear Soho Home Customer Service,
I hope this message finds you well.
I would like to bring to your attention the following billing situation: [describe reason].
As a result, I would like to request a refund for the amount of [Amount]. I have attached relevant documentation for your reference.
I would appreciate your confirmation regarding this request within 3-5 business days.
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been initiated but is awaiting approval.
You will be notified once your refund is approved or if further information is needed.
Processing
Your refund is being processed. This may take a few days.
Please allow up to 5 business days for the refund to be completed.
Refunded
Your refund has been successfully completed and the amount has been credited back.
The amount should reflect in your account within 3-5 business days depending on your bank.
Partially Refunded
A portion of your order has been refunded due to partial return.
You will receive a refund for the returned items, and the remaining items will stay as purchased.
Completed
The refund process is complete, and the requested amount has been settled.
You can now see the updated balance in your account and order history.
Canceled
Your refund request has been canceled, either by you or due to ineligibility.
If you believe this is incorrect, please contact customer service for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Customers occasionally need to navigate the refund process at Soho Home for various reasons. Here are some real user scenarios where refunds were successfully claimed, highlighting the specific situations that can arise in their e-commerce framework.
Product Quality Issues: A customer ordered a set of dinnerware from Soho Home, only to discover upon delivery that one of the plates was chipped. After reaching out to customer service with photos of the damaged item, they received a refund for the defective plate and were advised on how to return it.
Incorrect Item Received: A user purchased a decorative vase but received a different design instead. After contacting Soho Home's support team, they provided information about the order and received a prompt refund while being assisted in placing a new order for the correct item.
Change of Mind: After purchasing a set of cushions, a customer decided they no longer wanted them after the order was shipped. They contacted Soho Home within the return window, and after confirming the cushions were in their original condition, they processed a full refund once the items were returned.
Delivery Delays: A customer had an upcoming event and ordered several pieces for a gathering. However, the delivery was delayed beyond the expected date. Upon communicating this issue to customer service, they were offered a refund for the shipping costs, along with assistance to expedite the replacement order for the needed items.
The Easiest Way to Get a Soho Home Refund
If you're frustrated trying to get a refund from Soho Home—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Soho Home is straightforward and efficient. Follow these steps to stay informed about your return process and ensure you receive timely updates.
Check Your Email: After initiating a return, keep an eye on your email inbox. Soho Home communicates refund updates via email, so look for messages containing your refund confirmation or additional details about its status.
Utilize the Soho Home App: If you have the Soho Home mobile app, it's a convenient way to monitor your order status. Simply navigate to the ‘Orders’ section to see real-time updates on your returns and refunds.
Visit Your Account Dashboard: Log into your Soho Home account on the website and head to the ‘Order History’ section. Here, you can view all past orders, and any initiated returns will have a detailed status, allowing you to track progress directly.
Refund Progress Details: Within your account settings under the order history, Soho Home provides specific information regarding the refund process, including when the return was received and an estimated timeframe for the payment to be processed.
Billing Section Monitoring: To see whether your refund has been issued, check the ‘Billing’ section of your account. Any adjustments due to refunds will appear here once processed, giving you an official confirmation of the transaction.
Customer Support: For any discrepancies or additional inquiries about your refund status, reach out to Soho Home's customer support directly. They can provide personalized assistance and up-to-date information regarding your refund.
FAQ
If you forgot to cancel your order within the designated timeframe, unfortunately, refunds may not be possible. However, we encourage you to reach out to our customer service team, who can assist you with your specific situation and advise on any potential options available.
Refunds from Soho Home typically take 3-5 business days to process once they are initiated. Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.
If you see a charge but do not have an active subscription, please check your account status and order history for any previous transactions. If you need further assistance, contact Soho Home's customer support, providing them with the details of the charge for clarification and resolution.
If you're unable to secure a refund directly from Soho Home, consider reaching out to their customer service team once more for assistance. Additionally, you might want to explore escalating your request within their support system to ensure it receives the attention it needs. Reviewing your account details and any relevant correspondence can also provide useful context for your ongoing communication.
If Soho Home refuses to issue a refund, it's advisable to carefully review their refund policy to understand the specific terms and conditions that may apply. You can also consider reaching out to their customer support team again for further clarification or to discuss any potential resolutions. Additionally, double-checking your order details in your account may provide insights into the status of your refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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