Billing is often an afterthought until an unexpected charge catches your eye, such as an automatic renewal of a subscription. At SOLACE <> WELLNESS, we understand that navigating refunds can sometimes be confusing. This guide is designed to clarify how our refund process works, who qualifies for refunds, and the straightforward steps you can take to request your money back swiftly. We’re here to support you throughout this process, ensuring you have all the information you need.
What You Should Prepare Before Applying For Refund
Appointment Details: Have your appointment date and time ready, as well as the name of the service received.
Transaction ID: Locate the transaction ID from your receipt or confirmation email for easier processing.
Proof of Payment: Keep a copy of your receipt or the original payment confirmation e-mail that reflects your purchase.
Medical Records: If applicable, include any medical documentation or recommendations from your physician related to the treatment.
Personal Information: Prepare your full name, contact information, and any account credentials associated with SOLACE <> WELLNESS.
Refund Request Form: Download and complete the specific refund request form from the SOLACE <> WELLNESS website.
Feedback: Be ready to provide reasons for your refund request, which helps in evaluating your case effectively.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
3-5 working days
Cash
1-2 working days
Gift Card
Immediate refund
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from SOLACE <> WELLNESS
At SOLACE <> WELLNESS, users have specific rights and eligibility criteria regarding refunds based on the nature of the services and products offered. SOLACE <> WELLNESS specializes in a range of health and wellness services, including aesthetic treatments, skincare products, and wellness therapies. Understanding whether you may qualify for a refund is crucial for managing your account effectively.
The following situations are relevant to SOLACE <> WELLNESS and could apply for refundable conditions:
Cancellation Policy: If you have previously booked a service and canceled within the timeframe specified in our cancellation policy, you might be eligible for a refund of any pre-paid service fees.
Service Quality Issues: Should you feel that a service received did not meet the quality standards as described during the consultation, you may inquire about a refund or credit towards a future service.
Scheduling Conflicts: If there is a scheduling conflict by SOLACE <> WELLNESS that cannot be accommodated, you may be eligible for a refund on deposits or pre-paid services.
Product Returns: For retail products purchased at SOLACE <> WELLNESS, if you encounter a product defect or issue within the specified return period, this could qualify for a refund or exchange based on our product return policy.
Unscheduled Appointments: If an appointment was not honored due to unforeseen circumstances from SOLACE <> WELLNESS's side, you might be entitled to a refund on service fees paid in advance.
We encourage clients to review our terms and to reach out directly to our customer service team for any specific questions regarding eligibility for refunds based on your unique situation.
Step-by-Step Process to Request Your SOLACE <> WELLNESS Refund Like a Pro
If you purchased through SOLACE <> WELLNESS:
Visit the solacemedicalspa.com website.
Scroll to the bottom and click on the Contact Us link.
Fill out the contact form, including your name, email, and phone number.
In the message box, state that you would like to request a refund for your membership/subscription.
Make sure to mention your account was unused and the subscription renewed without notice.
Include specific details about the purchase date and any relevant transaction IDs.
Submit the form and wait for a reply from customer support.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your subscription to SOLACE <> WELLNESS and select it.
Tap Cancel Subscription if you haven’t already.
Go to Report a Problem (https://reportaproblem.apple.com).
Log in with your Apple ID and find the subscription charge.
Select Report and Request a Refund.
In the description, state the account was unused and emphasize that it renewed without notice.
Submit the request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap your profile icon in the top right corner.
Select Payments & subscriptions > Subscriptions.
Find and select the SOLACE <> WELLNESS subscription.
Tap Manage, then select Cancel Subscription.
After cancellation, go to Google Play’s Report a Problem page (https://support.google.com/googleplay).
Sign in and find the transaction.
Choose Request a refund and explain your circumstances.
Highlight that the subscription was unused and renewed without notice.
Submit the request.
If you purchased through Roku:
Open your Roku device and go to the Home screen.
Select Settings > Account > Manage account.
Click on Manage subscriptions and find your SOLACE <> WELLNESS service.
Cancel the subscription here.
Visit the Roku support website (https://support.roku.com).
Navigate to the Contact Us section and submit a support request.
When explaining your issue, mention that you did not use the service and that it renewed unexpectedly.
Submit your request for a refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount]. I have attached the necessary documentation for your review.
Please confirm receipt of this email and the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name]
Phone: [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but not yet processed.
Your request is being reviewed, and you can expect an update soon.
Processing
The refund is currently being processed by our team.
We are actively working on your refund, which typically takes 3-5 business days.
Refunded
The refund has been successfully completed.
You will see the refunded amount credited back to your payment method soon.
Partially Refunded
Only a portion of your initial transaction has been refunded.
You will receive a credit for part of your purchase, and the remaining balance will remain on your account.
Canceled
The refund request has been canceled.
No refund will be processed. Please contact us if you wish to discuss your options further.
Completed
The entire refund process has been finalized and marked as complete.
You can view the details of your transaction history for confirmation.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At SOLACE <> WELLNESS, customers occasionally seek refunds due to various service-related inquiries. Here are some realistic scenarios illustrating how users successfully claimed refunds:
A client scheduled a premium facial treatment but unfortunately had to cancel due to a scheduling conflict. After contacting SOLACE <> WELLNESS's customer service, they explained their situation and were able to receive a full refund for the service that could not be utilized.
During a subscription renewal for their monthly wellness pack, a customer realized they had missed the deadline for a plan change. By reaching out to the support team, they clarified their subscription options and received a refund for the additional charge while opting for their intended plan.
A client who purchased a series of hair removal sessions experienced skin sensitivity after their first treatment. After discussing their concerns with a licensed practitioner, they opted for a temporary pause in treatments and successfully obtained a refund for the unused sessions.
A wellness retreat participant received an unexpected health issue that prevented them from attending the event. They contacted SOLACE <> WELLNESS to share their situation, and after a review of their request, were granted a full refund for the retreat fee, showing the flexibility of SOLACE <> WELLNESS's customer care approach.
The Easiest Way to Get a SOLACE <> WELLNESS Refund
If you're frustrated trying to get a refund from SOLACE <> WELLNESS—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at SOLACE <> WELLNESS is straightforward and designed to keep you updated at every step. Here’s how you can efficiently monitor the progress of your refund:
Email Notifications: After initiating a refund, keep an eye on your email. SOLACE <> WELLNESS sends out regular updates regarding your refund status, including confirmation of the request and notifications when your refund is processed.
Account Dashboard: Log in to your SOLACE <> WELLNESS account and navigate to the Order History section. Here, you can view all your transactions, including details about ongoing refunds, expected processing times, and any applicable notes.
Mobile App Updates: If you use the SOLACE <> WELLNESS mobile app, you will receive in-app notifications about your refund status. Ensure your notifications are enabled to stay informed on the go.
Billing Section Insights: Head to the Billing section of your account settings to find specific details about your refund. This area will often outline the status of the refund along with transaction IDs for your reference.
Dedicated Customer Support: If you have any questions or concerns, contact our customer support directly through the app or website. Our team can provide specific information on the status of your refund and help resolve any issues.
FAQ
If you forget to cancel your appointment on time, our policy generally does not allow for refunds. We encourage you to review our cancellation policy for details, and please reach out to our customer service team for assistance with any specific concerns. We appreciate your understanding.
Refund processing times can vary depending on your bank or credit card issuer. Typically, you can expect to see the refund reflected in your account within 5 to 10 business days after it has been processed by SOLACE <> WELLNESS.
If you see a charge but do not have an active subscription, please check your account for any recent transactions or pending subscriptions that may have been overlooked. If the charge remains unclear, we recommend contacting our customer support team with your transaction details for assistance.
If you are unable to obtain a refund directly from SOLACE <> WELLNESS, consider reaching out to their customer service team again for further assistance. You may also explore the option of escalating your query within their support system to ensure it receives the necessary attention. Additionally, reviewing your account details and any relevant transaction information may help clarify the situation.
If SOLACE <> WELLNESS is unable to process your refund, we recommend reviewing the refund policy outlined on our website for further guidance. You may also reach out to our customer support team again for additional clarification or assistance. Additionally, double-check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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