Most users often overlook billing details until an unexpected charge catches them by surprise, such as an automatic subscription renewal. This guide is designed to clarify how refunds work at SOLACE WELLNESS, outlining eligibility criteria and the straightforward steps to request a refund efficiently. Whether you’re seeking to reclaim your funds or understand the process better, we're here to support you every step of the way.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Have your order confirmation email on hand, as it contains important details like the transaction ID and purchase date.
Proof of Purchase: Gather any receipts or invoices received through email, as Solace Wellness may require this for verification.
Account Login Information: Be ready to log into your Solace Wellness account to access order history and related information.
Subscription Details: If you are seeking a refund for a subscription service, confirm the start date and billing details of your subscription.
Reason for Refund: Prepare a clear explanation for your refund request, as Solace Wellness typically requires this to process claims.
Product Condition: Ensure that any product you are returning is in its original, unused condition (if applicable), and check the return policy on the Solace Wellness website.
Communication History: Keep any previous correspondence with Solace Wellness regarding your refund, to reference during your application.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from SOLACE WELLNESS
At SOLACE WELLNESS, we strive to ensure that our customers are satisfied with their experiences and services. Understanding your rights and eligibility for refunds is important in navigating our offerings effectively. Below are the specific circumstances under which you may qualify for a refund based on your interactions with SOLACE WELLNESS.
Service Satisfaction: If you have completed a wellness session and feel that your experience did not meet the advertised standards, you may be eligible for a refund. To qualify, customers must reach out within a reasonable timeframe to express dissatisfaction.
Package Purchases: Customers who purchase wellness packages may be eligible for a refund if the package is not utilized within the specified time period due to circumstances such as illness or personal emergencies. Documentation may be required.
Membership Cancellation: If you decide to cancel your membership subscription, you may be eligible for a prorated refund for any unused portion of your membership fee. The request for a prorated refund should be submitted within the designated cancellation period.
Class or Session Rescheduling: If a scheduled class or session is canceled by SOLACE WELLNESS, affected customers may qualify for a refund or credit to their account for future services.
Billing Discrepancies: In cases where there are questions regarding the billing amounts or repeated charges for services you did not partake in, clarifications can be sought, and potential refunds may be processed upon successful verification.
Step-by-Step Process to Request Your SOLACE WELLNESS Refund Like a Pro
If you purchased through SOLACE WELLNESS.com:
Visit the SOLACE WELLNESS website and log in to your account.
Navigate to the 'Account Settings' section.
Click on 'Billing History' to locate the transaction for which you want a refund.
Select the relevant transaction and click 'Request Refund.'
In the message box, mention that the subscription renewed without notice and state that you were unaware of the upcoming charges.
Submit your request and check your email shortly for confirmation of your refund request submission.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions.'
Find SOLACE WELLNESS from the list and tap on it.
Click on 'Cancel Subscription' if required and then tap 'Report a Problem' to initiate your refund request.
Choose the refund request reason, emphasizing the lack of notice regarding the renewal and note your account was not actively used.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the menu (the three horizontal lines in the top-left corner).
Select 'Account' and then tap 'Purchase History.'
Locate the SOLACE WELLNESS transaction and tap on it.
Tap 'Refund' and fill out the reason for your request.
Mention that you were surprised by the recent charge and that you didn’t utilize the service during the billing period.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Click on 'Manage Account' from the menu.
Select 'Subscriptions' to see your recurring charges.
Find the SOLACE WELLNESS subscription and click 'Cancel Subscription.'
After cancellation, go back to 'Subscriptions' and select 'Request a Refund.'
In your refund request, emphasize the unexpected charge and clarify that you had no intention of renewing the service.
If you purchased through Amazon:
Go to the Amazon website and log in to your account.
Click on 'Your Account' and select 'Your Memberships and Subscriptions.'
Find SOLACE WELLNESS in the list and click on it.
Select 'Manage Subscription' and then click on 'Cancel Subscription.'
After cancellation, provide a reason for your refund request, pointing out the renewal was unexpected and that the service was not used during the last billing cycle.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to bring to your attention a billing situation regarding my account. [describe reason]
I would like to request a refund of [Amount]. I have attached any relevant documentation for your reference.
Could you please confirm the status of my refund request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
Your refund is being processed. Please allow up to 3 business days for the review.
Processing
Your refund is currently being processed by our finance team.
Updates will be communicated via email. Processing can take up to 5 business days.
Refunded
The refund has been successfully issued to your original payment method.
You should see the amount reflected in your account within 3-5 business days.
Partially Refunded
A portion of your refund has been processed and issued.
Check your email for details on the refunded amount and the remaining balance.
Completed
Your refund process is complete and no further action is required.
You can consider your transaction fully resolved.
Canceled
The refund request has been canceled, either by you or by our team.
If you believe this was a mistake, please contact support to discuss further options.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At SOLACE WELLNESS, we pride ourselves on providing top-tier wellness experiences and support. Our commitment to customer satisfaction extends to our refund policy, ensuring users can navigate their wellness journey smoothly. Here are some scenarios where users successfully claimed refunds:
Subscription Overlap: A user realized they inadvertently renewed their monthly wellness subscription while still within their initial trial period. Upon contacting customer support to clarify their subscription status, they were able to obtain a refund for the overlapping charge.
Service Rescheduling: A client needed to cancel a pre-scheduled yoga class due to unforeseen circumstances. After reaching out to SOLACE WELLNESS, they successfully received a refund for the canceled class, which was credited back to their account promptly.
Product Mismatch: A participant purchased a wellness kit from the online store but received a different item than expected. By communicating with the customer service team and providing details of the order, they received a full refund for the incorrect product, ensuring their satisfaction.
Feedback on Program Switching: After joining a new meditation program that didn't meet their expectations, a user contacted SOLACE WELLNESS to explore options. The team facilitated their transition to another program and processed a refund for the initial purchase as part of their commitment to customer happiness.
The Easiest Way to Get a SOLACE WELLNESS Refund
If you're frustrated trying to get a refund from SOLACE WELLNESS—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with SOLACE WELLNESS is easy and straightforward. Here are some efficient ways to keep tabs on your refund progress:
Check Your Email: SOLACE WELLNESS sends confirmation emails regarding your refund status. Look for updates in your inbox, especially from the official SOLACE WELLNESS email address, which will provide details on the processing timeline.
Use the SOLACE WELLNESS Mobile App: If you have the SOLACE WELLNESS app, you can easily track your refund status in real time. Navigate to the 'Orders' section where your refund progress will be displayed alongside other order details.
Log into Your Account Dashboard: For a comprehensive view, log into your SOLACE WELLNESS account dashboard. In the 'Order History' section, you’ll see the current status of your refunds, including whether it's pending, completed, or requires further action.
Billing Section Insights: Access the 'Billing' section in your account settings. This area provides additional details on refunds, including transaction IDs and any relevant notes from customer service regarding your refund request.
Automated In-App Notifications: Allow notifications in the SOLACE WELLNESS app to receive instant updates about your refund status, directly on your mobile device. This feature ensures you’re always informed without needing to log in frequently.
FAQ
Refunds for subscriptions may be challenging if you forgot to cancel before the billing cycle. We recommend reviewing our cancellation policy for specific details on eligibility for refunds, as timing and circumstances can affect the outcome. If you have any concerns, please reach out to our customer support for assistance.
Refunds typically take 5 to 10 business days to process and appear in your account, depending on your bank's policies. Once the refund is initiated, you will receive a confirmation email providing details about the transaction. Please allow for some additional time for your financial institution to post the refund to your account.
If you notice a charge but do not have an active subscription, please reach out to our customer support team at support@solacewellness.net with your account details and the charge information. They will assist you in resolving the issue promptly.
If you're unable to receive a refund directly from SOLACE WELLNESS, consider reaching out to their customer service team again for assistance. You may also want to ask about escalating your concerns within their support system for further review. Additionally, reviewing your account details and any relevant policies on their website might provide further clarity on your options.
If SOLACE WELLNESS refuses to issue a refund, it may be helpful to review their refund policy to understand the specific terms and conditions. You can also consider reaching out to their customer support team again for further clarification or to discuss your situation in more detail. Additionally, double-checking your account details and order history may provide insights into your eligibility for a refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)