Managing expenses related to software can sometimes catch users by surprise, especially when unexpected charges arise after a subscription renewal. In this guide, we will clarify how the refund process works for SolidWorks, outline who may be eligible for a refund, and provide clear steps to request your money back efficiently. Our aim is to ensure you have all the information you need to navigate this situation effortlessly.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your SolidWorks account details, including the registered email address and account ID.
Transaction ID: Locate your transaction ID from the purchase confirmation email or account history, as it is essential for processing your refund request.
Order Confirmation: Have a copy of the original order confirmation email, which contains purchase details and service start date.
License Information: Collect any relevant license information, including the type of license (e.g., Standard, Professional, or Premium) and the activation status.
Reason for Refund: Clearly outline the reason for your refund request, such as dissatisfaction with the product, technical issues, or accidental purchase.
Return Policy Acknowledgment: Review SolidWorks's refund policy to ensure your request meets their criteria for eligibility.
Supporting Documentation: Gather any additional supporting documents, such as screenshots of errors or issues encountered while using the software.
Payment Details: Keep your payment method details handy (credit card info or PayPal account), as they may ask for this to process the refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
5-7 working days
Wire Transfer
7-10 working days
Purchase Order
10-12 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from SolidWorks
When using SolidWorks, users have specific rights related to their subscription services and purchases. It's important for users to understand these rights and in what situations they might be eligible for a refund.
SolidWorks primarily offers subscription-based software services, which include access to their suite of design tools and software updates. Users may find themselves in various situations where questions about refunds arise. Here are some scenarios that could affect refund eligibility:
Subscription Cancellation: If a user decides to cancel their subscription before the renewal date, they might be eligible for a pro-rated refund for the unused portion of the service, depending on the subscription terms.
Trial Period: Users who subscribe through a trial offer may qualify for a refund if they cancel their subscription within the trial period and adhere to the specific trial terms and conditions.
Software Availability: If a user faces issues accessing the software due to system compatibility or other technical circumstances, they may inquire about possible refunds or additional support options.
Plan Downgrade: Upgrading or downgrading subscription plans may affect billing. Users who downgrade might be eligible for adjustments if the billing cycle allows for such changes.
Multiple Licenses: Organizations managing multiple licenses need to keep track of their subscriptions. Users might inquire about refunds for licensing changes or cancellations linked to account management.
Payment Issues: Users experiencing issues related to billing cycles—such as misalignment with their accounting periods—might seek clarification and adjust their plans or request refunds based on their situation.
For all refund inquiries or clarifications, it is advisable for users to consult SolidWorks' official support channels or user agreement for specific terms that apply to their subscription and circumstances.
Step-by-Step Process to Request Your SolidWorks Refund Like a Pro
Fill out the refund request form with the following details:
Your account information.
The reason for the refund request (mention that your subscription renewed without notice).
Specify if the account was unused during the billing period.
Submit the form and wait for a confirmation email regarding your refund process.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap the SolidWorks subscription.
Select Cancel Subscription to stop future charges.
Tap on Report a Problem and choose the SolidWorks subscription.
Choose Request a Refund and explain the situation:
Note the lack of notification regarding the recent renewal.
Emphasize that the account remains unused.
Submit your request and monitor your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon and select Subscriptions.
Locate the SolidWorks subscription you wish to cancel.
Cancel the subscription to prevent further billing.
After cancellation, go back to the menu and select Account History.
Find the SolidWorks charge and tap on it.
Select Request a refund and provide necessary details:
Mention the subscription renewed automatically.
Highlight that the account was not used in the billing period.
Follow the prompts to submit your refund request and check your email for the response.
If you purchased through Roku:
Access the Roku website and log into your account.
Navigate to your Subscriptions from the account settings.
Locate the SolidWorks subscription and cancel it to halt further charges.
Contact Roku Support directly through their Help Center.
When explaining your refund request, use the following points:
Specify that there was no prior notification for the renewal.
State that the account was not utilized during the billing month.
Follow the support representative’s guidance to complete your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address an issue related to my billing situation: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference, if applicable.
Please confirm receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is under review.
You will receive a notification once it has been processed, typically within 3-5 business days.
Processing
Your refund is currently being processed.
Please allow 5-7 business days for the refund to be completed.
Refunded
Your refund has been successfully issued.
The amount should appear on your original payment method within 3-5 business days.
Partially Refunded
A portion of your refund has been processed.
You can review the refund details in your account. Any remaining balance will be addressed shortly.
Completed
All refund processes have been finalized.
Your account will show the updated balance, and no further action is required.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact SolidWorks support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Waterloo Engineering students often integrate SolidWorks into their coursework, relying on it for essential design projects. Here are some realistic situations where they successfully claimed refunds:
Subscription Overlap: A student accidentally renewed their SolidWorks student license while still enrolled in a previous subscription. Upon contacting support with proof of enrollment, they were able to receive a refund for the overlapping period.
Incorrect License Type: A freelance designer purchased a commercial license but realized they had intended to buy a student version for their part-time studies. After verifying their student status with SolidWorks, they were able to switch licenses and receive a refund for the difference in pricing.
Software Compatibility Issues: A user faced unexpected compatibility issues with their system configuration after updating to the latest version of SolidWorks. Reaching out through the support portal, they explained the technical troubles encountered and successfully obtained a refund within the 30-day satisfaction guarantee period.
Plan Change Request: An organization found that they needed to downgrade from a premium plan to a standard plan due to budget constraints. By promptly contacting customer support and detailing their circumstances, they managed to adjust their subscription and receive a prorated refund for the remainder of the premium plan.
The Easiest Way to Get a SolidWorks Refund
If you're frustrated trying to get a refund from SolidWorks—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with SolidWorks can be straightforward if you know where to look and what to expect. Here are some effective ways to keep tabs on your refund progress:
Check Your Email: SolidWorks communicates refund updates primarily through email. Make sure to regularly check the email associated with your account for notifications regarding the status and any actions required for your refund.
Visit the Account Dashboard: Log in to your SolidWorks account and navigate to the Account Dashboard. Here, you can find detailed information about your recent transactions, including your refund status.
Order History Review: In your account settings, look for the Order History section. This provides a comprehensive list of your purchases, and any refund processing will be highlighted alongside the transaction details.
Check In-app Notifications: If you use the SolidWorks mobile app, be sure to check for in-app notifications related to your orders and refunds. These alerts can help you stay updated on changes in your refund status.
Billing Section Insights: Your Billing section within your account may also display ongoing refund transactions and provide insights into when you can expect your refund to be processed.
FAQ
Refunds for missed cancellation deadlines are typically not granted, as users are responsible for managing their subscription renewals. However, it’s always a good idea to contact SolidWorks customer support directly to discuss your situation, as they may provide assistance or offer alternative solutions.
Refund processing times for SolidWorks typically range from 5 to 10 business days. However, it may take additional time for the funds to appear in your bank account, depending on your financial institution's policies. For the most accurate information, it is advisable to check with your bank after the refund has been initiated.
If you see a charge but do not have an active SolidWorks subscription, please first check your account status through the SolidWorks website. If you need further assistance, contact SolidWorks customer support directly for clarification and guidance on your subscription status and any related charges.
If you are unable to secure a refund directly from SolidWorks, you may consider reaching out to customer service again for further assistance. Additionally, escalating your request within SolidWorks’s support system or reviewing your account details for any updates may provide clarity on your situation.
If SolidWorks refuses to issue a refund, you may want to review their refund policy thoroughly to ensure all terms were met. Additionally, consider reaching out to their customer support again for clarification or to discuss your specific situation further. You can also check your account details for any discrepancies that might be relevant to your refund request.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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