Many users often overlook the intricacies of billing until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to clarify how SoloSoothe refunds operate, who qualifies for a refund, and the simple steps to promptly request your money back. With a clear understanding of the process, you can navigate your refund with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Credentials: Your registered email address and password for the SoloSoothe account.
Order Number: The unique order ID associated with the purchase you wish to refund.
Transaction ID: The payment reference number from your bank or payment provider linked with the purchase.
Proof of Purchase: A copy of the purchase confirmation email or receipt.
Reason for Refund: A clear explanation detailing the reasons for requesting the refund.
Subscription Details: For subscription services, include the start date and any relevant information about the subscription plan.
Contact Information: An updated phone number and email address for follow-up correspondence regarding your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
2-4 working days
Google Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from SoloSoothe
At SoloSoothe, we are committed to providing our users with a satisfying experience. Understanding your rights and eligibility for refunds is essential, particularly in the context of our subscription-based wellness services. We aim to address common situations in which users may have questions regarding their billing and subscription status.
Trial Period Non-Renewal: Users who have opted for a trial period and have not chosen to renew their subscription before the trial ends may qualify for a refund if they decide to cancel within the trial period.
Service Quality Issues: If users experience difficulties accessing the services or if the service does not meet the promised specifications within the subscription period, they may be eligible for a refund after addressing these concerns through our customer support.
Cancellations within the Specified Period: If a user cancels their subscription within the established timeframe for refunds—such as a specified number of days after the renewal date—they might qualify for a refund for that billing cycle.
Payment Processing Errors: In cases where there is evidence of a processing error that affects the user's account charges, users may be eligible for a review and potential refund based on the circumstances surrounding the billing.
Account Management Changes: Users who have made authorized changes to their account settings that inadvertently affect their subscription status may inquire about eligibility for adjustments or refunds.
Gift Subscription Issues: If issues arise from gift subscriptions—such as the gift being unused or not activated in the intended manner—users may seek support to explore refund eligibility.
For any inquiries about your specific circumstances, we encourage reaching out to SoloSoothe's customer support for personalized assistance and guidance regarding potential refund eligibility.
Step-by-Step Process to Request Your SoloSoothe Refund Like a Pro
If you purchased through SoloSoothe.com:
Visit the SoloSoothe website and log into your account.
Navigate to the Account Settings section.
Click on Billing or Payments.
Look for the Transaction History or Recent Charges section.
Identify the charge you wish to refund and select it.
Click on the Request Refund option.
In the refund request form, clearly state your reason:
Mention that you did not receive a notification before the renewal.
Emphasize that the account was unused if applicable.
Request a refund within the appropriate time frame, referencing any relevant dates.
Submit the form and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the SoloSoothe subscription.
Scroll down and select Report a Problem.
Choose Subscription cancellation / refund as the issue type.
In the description, state that your subscription renewed without notice and you wish to request a refund.
Submit your report and monitor your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu (three horizontal lines) in the top left.
Select Account.
Go to the Purchase History.
Find the SoloSoothe transaction and tap on it.
Select Refund and then follow the prompts.
In the feedback box, mention that you did not expect the renewal and want a full refund.
Submit your request and keep an eye on your email for confirmation.
If you purchased through Roku:
Go to the Roku Channel Store on your Roku device.
Navigate to your Account Information on the Roku website.
Under My Purchases, find the SoloSoothe subscription.
Click on Manage Subscription.
Look for the option to report an issue with your subscription.
Select Request a Refund and provide details.
State that you would like a refund due to unexpected renewal.
Complete the form and check back via email for a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund concerning my account. The details of the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached any relevant documentation for your review.
Please confirm receipt of this request and let me know the status within 3-5 business days. If you need any further information, feel free to contact me at [Your Phone Number].
Thank you for your attention to this matter.
Sincerely, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is awaiting approval.
You will be notified once your request is reviewed, typically within 2-3 business days.
Processing
Your refund is currently being processed by our financial team.
This stage generally takes 3-5 business days before the funds are released.
Refunded
The refund has been successfully issued and the amount is on its way to your original payment method.
You should see the funds in your account within 5-7 business days, depending on your bank.
Partially Refunded
A portion of your order has been refunded, usually after evaluating the returned items.
You will receive an email detailing the refund amount, and the remaining balance will stay in your account.
Completed
The refund process is fully completed, and all notifications have been sent.
This means all funds have been issued and your account will show the changes.
Canceled
Your refund request has been canceled, either by you or due to non-compliance with our policy.
If you believe this is an error, please contact customer support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At SoloSoothe, we understand that life can be unpredictable, and sometimes users may need to request a refund for various reasons. Here are some real user scenarios illustrating how refunds were successfully claimed.
Subscription Plan Downgrade: A user decided to downgrade their subscription from the premium plan to the basic plan due to personal budget constraints. After reaching out to SoloSoothe’s customer support, the user was able to receive a prorated refund for the unused portion of the premium plan.
Billing Error on Renewal: A user noticed an unexpected charge on their account after they had changed their subscription settings. Upon contacting SoloSoothe's support to clarify the situation, they confirmed the user had selected a different renewal period. The user received a full refund after the clarification and was guided on how to adjust their settings correctly.
Service Interruption: A subscriber experienced a significant service outage during a critical time. After submitting a request through the SoloSoothe support portal, the user received a refund for the period of the service interruption as a gesture of goodwill, ensuring their satisfaction.
Accidental Purchase: A user accidentally purchased an extra session while browsing the SoloSoothe platform. Once they realized the mistake, they quickly contacted customer support. The team promptly issued a refund for the additional session, allowing the user to manage their account effectively.
The Easiest Way to Get a SoloSoothe Refund
If you're frustrated trying to get a refund from SoloSoothe—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with SoloSoothe is straightforward and designed to keep you informed throughout the process. Here are the most efficient ways to monitor your refund:
Email Updates: SoloSoothe sends email notifications regarding your refund status. Keep an eye on your inbox for updates, which will include information about the approval and processing stages of your refund.
In-App Notifications: If you use the SoloSoothe mobile app, ensure notifications are enabled. The app will provide timely alerts about your refund status directly on your device.
Account Dashboard: Log into your SoloSoothe account and navigate to the Order History section. Here, you will find a detailed view of all your orders, including the latest update on your refund request.
Billing Section: For a quick overview, visit the Billing section in your account settings. It displays all transactions, including your recent refunds and their current status.
Refund Progress Information: SoloSoothe provides specific details about where your refund is in the process, including whether it is pending, approved, or completed. Check for these labels in your order history.
Support Chat Feature: If you have additional questions about your refund status, use the live chat support available on the SoloSoothe website. Customer service can provide real-time updates and assistance.
FAQ
If you forget to cancel your subscription on time, refunds are generally not provided as per our policy. We recommend reviewing our cancellation terms and considering setting reminders to avoid this situation in the future. If you have further questions, please reach out to our customer support for assistance.
Refunds typically take 5 to 10 business days to process, depending on your bank's policies. Once initiated, you will receive a confirmation email, and the funds should appear in your account within that timeframe. Please check with your bank if you experience any delays.
If you see a charge but do not have an active subscription, please first check your email for any renewal notifications or past subscription details. You can then reach out to SoloSoothe's customer support through the contact form on our website for further assistance in resolving the matter.
If you are unable to obtain a refund directly from SoloSoothe, consider reaching out to their customer service team again for further assistance. You may also want to explore escalating your inquiry within their support system to ensure your concerns are thoroughly addressed. Additionally, reviewing your account details or order history may provide further insights on possible next steps.
If SoloSoothe refuses to issue a refund, it may be beneficial to review the refund policy on their website to ensure all conditions were met. Additionally, consider reaching out to customer support again for further clarification or to discuss your situation more thoroughly. Checking your account details for any missed communications could also provide valuable insights.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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