How to Get a Solstice Me Refund

• Order Confirmation Email - Have the initial confirmation email from Solstice Me including your order details ready for reference.
• Transaction ID - Locate your transaction ID in your purchase history or your email receipt for easy reference.
• Account Information - Ensure you have your Solstice Me account login details handy, as you may need to verify your identity.
• Service/Product Details - Note down specific details about the service or product you are seeking a refund for, including purchase date and any membership terms.
• Reason for Refund - Prepare a clear and concise reason for your refund request, as this can expedite the process.
• Supporting Documentation - Gather any relevant supporting documents, such as screenshots of issues, usage logs, or communications with customer service.
• Refund Policy Review - Familiarize yourself with Solstice Me’s refund policy to understand the eligibility criteria and necessary steps.

*Working days are Monday to Friday, and don't include public holidays.

At Solstice Me, we understand that managing your subscription can sometimes lead to questions regarding billing and eligibility for refunds. Our services are designed to support your experience, and we strive to be transparent about the circumstances under which refunds may be considered. Please review the specific situations that may qualify for a refund:

• Subscription Cancellations: If you have canceled your subscription before the next billing cycle and believe that you have been incorrectly billed, this may be a situation that warrants further review.
• Service Interruption: In the rare instance that our services were unavailable for an extended period, users may be eligible for a prorated refund based on the affected time frame.
• Account Management Issues: If there were specific account management issues that prevented access to your services, these situations might be evaluated for eligibility for a refund.
• Billing Errors: Should there be discrepancies in your billing statements that do not align with your subscription plan, this could be a scenario where a review for refund eligibility is applicable.
• Promotional Adjustments: If you signed up during a promotional period and did not receive the expected benefits, this may also warrant a reevaluation of charges.

We encourage users to reach out to our customer support team for personalized assistance regarding their specific circumstances and to better understand their options.

At Solstice Me, users frequently navigate through service subscriptions and may encounter situations where refunds are applicable. Here are some real user scenarios highlighting how refunds were successfully claimed:

• Subscription Upgrade Confusion: A user intended to upgrade their wellness subscription but accidentally selected a more expensive plan. After realizing the error, they contacted Solstice Me support, clarified their subscription preferences, and received a prompt refund for the difference.
• Service Interruption: A subscriber experienced a significant service outage during a vital wellness session. After reaching out to customer support to discuss the interruption, they received a full refund for the session that was impacted due to the downtime.
• Change of Plans: A user decided to cancel their subscription to focus on other commitments but later realized that they had mistakenly paid for another month. Upon contacting Solstice Me customer service for assistance, they were able to receive a refund for that month following a discussion about their account status.
• Promotional Credit Application: After a promotional campaign, a user noticed that their promotional credit was not applied to their latest billing cycle. They reached out to Solstice Me support, and after reviewing their account history, support successfully refunded the amount that was eligible for the credit.

Tracking your refund status efficiently with Solstice Me is crucial to staying updated on your orders. Here's how you can keep an eye on your refund progress:

• Check Your Email: Solstice Me sends regular email updates regarding your refund status. Look for emails with the subject line "Refund Update" to get the latest information.
• Utilize the Mobile App: If you have the Solstice Me app, navigate to the Orders section to view your refund status. The app provides real-time notifications about changes to your refund.
• Visit Your Account Dashboard: Go to your account dashboard on the Solstice Me website. Under the Order History tab, you can see detailed information about all orders, including any pending or completed refunds.
• Billing Section Insights: Check the Billing section of your account for specific details about your refund transactions. This section provides a clear overview of your financial interactions with Solstice Me.
• Refund Progress Indicators: In the Order History, you’ll find status indicators that show the progress of your refund, such as "Processing," "Approved," or "Completed" to keep you informed at every step.
• Notifications Feature: Make sure that notifications are enabled in your account settings to receive instant alerts about any changes to your refund status.