How to Get a SONDER COUNSELING LLC Refund

• Account Information: Your SONDER COUNSELING account email address and any user ID associated with your account.
• Transaction ID: Note down the specific transaction ID from your payment receipt for the session or service you are requesting a refund for.
• Appointment Details: Provide the date and time of the session, along with the type of service you received (e.g., individual counseling, group therapy).
• Reason for Refund: Clearly articulate the reason for your refund request, whether it was due to cancellation, dissatisfaction with the service, or other issues.
• Proof of Payment: Attach a copy of your payment receipt or bank statement showing the charge for the service.
• Cancellation Policy Compliance: Familiarize yourself with SONDER COUNSELING's cancellation policy to ensure your request aligns with their guidelines.
• Documentation of Communication: Include any relevant emails or messages exchanged with SONDER COUNSELING regarding cancellations or service issues.
• Follow-Up Information: Provide your current contact information for follow-up correspondence about your refund request.

At SONDER COUNSELING LLC, we aim to provide our clients with a positive therapeutic experience. Understanding your eligibility for a refund is important for ensuring satisfaction with our services. Refund eligibility is contingent upon specific circumstances related to the counseling services provided and our billing practices.

The following scenarios are relevant for clients of SONDER COUNSELING LLC when considering refund eligibility:

• Session Cancellations: If you need to cancel a session within the time frame specified in our cancellation policy, you may be eligible for a refund for that session.
• Service Package Dissatisfaction: Clients who are not satisfied with the initial sessions of a service package may discuss options for a refund within a stipulated period.
• Billing Errors: If there appears to be a discrepancy related to billed services, such as billing for services not received or incorrect session types, this might be eligible for a refund upon review.
• Client Misunderstandings: If there are any misunderstandings regarding billed services that lead to confusion, clients are encouraged to reach out for clarification and may discuss refund options if applicable.
• Service Inaccessibility: If there are prolonged periods during which clients are unable to access scheduled services due to unforeseen circumstances, this may qualify for considerations about a refund.

We encourage all clients to engage with our support team for detailed inquiries regarding their specific situations, as they can provide guidance tailored to individual circumstances.

SONDER COUNSELING LLC provides various therapeutic services and subscription-based counseling packages to support mental health and wellness. Here are some real user scenarios where clients successfully claimed refunds due to different situations:

• Cancellation Coinciding with Fee Cycle: A client decided to cancel their monthly subscription during the billing cycle, initially unsure if they would be charged for the upcoming month. After reaching out to customer support, they were informed they wouldn’t be charged again and received a refund for the next month’s fee, which they appreciated.
• Unattended Session: A client had an unforeseen emergency and could not attend a scheduled counseling session. After notifying SONDER COUNSELING LLC within the designated cancellation window, they were able to receive a refund for their session fee, allowing them to reschedule without financial strain.
• Service Change Requests: A client who had purchased a premium counseling package discovered that their needs had shifted and opted for a less intensive plan. Upon contacting SONDER COUNSELING LLC's support team, they successfully transitioned to the new plan and received a refund for the difference in cost, making the change seamless.
• Billing Inquiry Post-Session: After reviewing their statement, a user noticed a billing discrepancy following an individual counseling session. By reaching out to SONDER COUNSELING LLC for clarification, they discovered a simple error on their account and received a prompt refund for the incorrect charge, which was efficiently processed.

Tracking your refund status at SONDER COUNSELING LLC is straightforward and designed for your convenience. By following these steps, you can efficiently monitor your refund progress.

• Check Your Email: After requesting a refund, look for a confirmation email from SONDER COUNSELING LLC. This email will provide initial details and may include a tracking number for your refund progress.
• Access Your Account Dashboard: Log in to your account on sonder-counseling.com. Navigate to the Billing Section where you can view the status of your refunds and any historical billing activities.
• Use In-App Notifications: If you’re using our mobile app, make sure to enable notifications. You may receive updates directly in the app regarding the status of your refund.
• Review the Order History: In your account settings, select Order History to see a detailed view of all previous transactions, including pending refunds and the expected timeframe for resolution.
• Refund Progress Information: SONDER COUNSELING LLC provides updates on the status of your refund, including when it has been processed and when you can expect the funds to be back in your account.
• Customer Support: If you have further questions or need assistance tracking your refund, feel free to reach out to our customer support team via the Contact Us page on our website for personalized help.