Many users only pay attention to their billing details when an unexpected charge surfaces, such as an automatic subscription renewal. This guide is designed to clarify how refunds work with Soothe Our Souls, detailing who is eligible and outlining the steps to request a refund swiftly and efficiently. Our aim is to ensure you feel confident and informed throughout the refund process, making it as seamless as possible.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Gather the email confirming your purchase or service appointment from Soothe Our Souls.
Transaction ID: Locate the unique transaction ID from your order, which is usually found on your confirmation email or receipt.
Account Information: Have your registered email address and account details ready, as this may be needed to verify your identity.
Service Date and Time: Note the original date and time of the service you wish to refund, as this may be required for the refund inquiry.
Proof of Payment: Prepare a copy of your payment method, such as a bank statement or card statement, highlighting the charge from Soothe Our Souls.
Communication Records: If you have had any prior communications regarding your refund, compile these emails or messages for reference.
Reason for Refund: Be prepared to clearly state your reason for requesting a refund, as Soothe Our Souls may ask for this information.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
2-4 working days
Google Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Soothe Our Souls
At Soothe Our Souls, our primary goal is to provide exceptional wellness services that enhance the well-being of our clients. We understand that sometimes circumstances can lead to questions regarding billing and refund eligibility. Here, we outline the specific scenarios in which you may qualify for a refund based on your experience with our services.
Service Cancellation: If you have canceled a session within our policy's designated period and notice a charge that does not reflect this cancellation, you might be eligible for a refund based on your subscription or service package.
Service Not Delivered: Should a scheduled service not be performed due to cancellation by our team, you may qualify for a refund for that specific session, ensuring you are compensated for any inconvenience.
Billing Mistakes: In the event of a discrepancy in your billing statement that does not accurately reflect the services contracted, this situation may allow for a refund after appropriate verification.
Service Quality Issues: If our service does not meet the standards outlined in our satisfaction guarantee, you might be eligible for a refund or credit, based on the assessment of your experience.
Subscription Adjustments: Clients experiencing an issue with incorrect billing related to their subscription package may qualify for adjustments or refunds after reviewing their account details.
We encourage you to reach out to our customer support team for any specific inquiries regarding your account or to clarify your eligibility for a refund based on your unique circumstances.
Step-by-Step Process to Request Your Soothe Our Souls Refund Like a Pro
If you purchased through Soothe Our Souls.com:
Visit sospjs.com and log in to your account.
Navigate to the Account Settings section.
Click on Billing or Subscriptions tab to view your current plan.
Select the transaction you wish to request a refund for.
Click on Request Refund or Report an Issue.
In the message box, mention that the subscription renewed without notice and that you did not utilize the service this billing period.
Submit the request and monitor your email for updates.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Soothe Our Souls subscription.
Tap Cancel Subscription, then confirm.
Open the App Store, scroll down to the bottom and tap Apple ID, then View Apple ID.
Select Purchase History.
Locate the transaction and tap on Report a Problem.
Choose Request a refund, and specify the reason—suggest mentioning the subscription renewed without notice.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Profile Icon in the top right corner.
Select Payments & subscriptions, then Subscriptions.
Find the Soothe Our Souls subscription and tap on it.
Tap on Manage and select Cancel Subscription.
After cancellation, return to Payments & subscriptions and tap on Purchase History.
Locate the transaction for Soothe Our Souls and tap Report a Problem.
Choose the option to Request a refund and emphasize that the account was unused.
Follow the prompts to submit your request.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to Manage your subscriptions.
Find the Soothe Our Souls channel in your subscriptions.
Select Unsubscribe to cancel.
Visit the Roku Support page.
Scroll down and find the Contact Us link.
Fill out the required information and select Account and Billing.
In the message area, note that you would like a refund for the last charge, mentioning the renewal without notice.
Submit the request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation concerning my account. [describe reason]
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your review.
Could you please confirm the status of this request within 3-5 business days? You can reach me at [Your Phone Number].
Thank you for your attention to this matter.
Sincerely, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
We are reviewing your request. Please allow up to 5 business days for processing.
Processing
Your refund is currently being processed by our team.
You will receive an update shortly. Refunds typically take 3-5 business days to reflect in your account.
Refunded
Your refund has been successfully issued.
The amount has been credited back to your original payment method. Check your account for confirmation.
Partially Refunded
A portion of your order has been refunded.
You will receive a notification with the refund details. Check your payment method for the credited amount.
Completed
Your refund process is complete and closed.
You will not receive further updates. If you have questions, contact customer support.
Cancelled
Your refund request has been canceled.
Please reach out to customer service for assistance if you wish to reinitiate your refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Soothe Our Souls, we strive to ensure that our users have a seamless experience with our holistic wellness services. Here are some real user scenarios that illustrate how customers successfully claimed refunds:
Subscription Plan Change: After noticing that their wellness needs had changed, a user decided to switch from a monthly subscription to a biannual one. They contacted customer support, who walked them through the process and issued a refund for the unused portion of the past month.
Service Interruption: A user missed an online meditation session due to technical difficulties with their internet connection. After reaching out to Soothe Our Souls to explain the situation, they received a credit on their account for the missed session, which was later used for another service.
Accidental Double Booking: A user inadvertently booked two sessions during the same time slot. Upon realizing the mistake, they contacted support for assistance. The customer service team promptly refunded one of the sessions, allowing the user to rebook at their convenience.
Unexpected Subscription Renewal: A user temporarily paused their subscription but later noticed a renewal charge. After clarifying their subscription status with customer support, they were given a refund for the most recent charge, ensuring the account was adjusted to reflect their current preferences.
The Easiest Way to Get a Soothe Our Souls Refund
If you're frustrated trying to get a refund from Soothe Our Souls—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Soothe Our Souls is designed to be straightforward and user-friendly. By utilizing various communication channels and features available on our platform, you can stay informed about your refund progress.
Email Notifications: Keep an eye on your inbox for refund updates. Soothe Our Souls sends confirmation emails when your refund is processed, including the amount and expected timeline for the refund to reflect in your account.
In-App Notifications: If you use our mobile or web application, check the notifications section. Any updates regarding your refund will be communicated directly through the app for your convenience.
Account Dashboard: Visit your account dashboard on our website. Navigate to the Billing section, where you can view all transactions, including pending refunds, along with their current status.
Order History: In addition to the billing section, your Order History allows you to see the details of your purchases and the corresponding refunds. Look for the status labeled 'Refund Initiated' or 'Refund Completed' next to the relevant order.
Refund Progress Details: For each refund, Soothe Our Souls provides a timeline indicating when you can expect the funds to be credited back to your original payment method. In the dashboard or email, look for phrases like 'Expected Processing Time' for clarity.
Customer Support: If you have any concerns or need detailed information, our support team is readily accessible. Use the in-app chat feature or visit the Help Center for personalized assistance regarding your refund status.
FAQ
Refunds for cancellations made after the deadline are generally not issued, as outlined in our policy. If you find yourself in this situation, we encourage you to reach out to our customer service team to discuss your options. We strive to assist our users as best as we can, even if it falls outside of the usual guidelines.
Refund processing times can vary depending on your bank or financial institution, but typically, you can expect to see the refund reflected in your account within 5 to 10 business days after it has been processed. It's important to keep an eye on your statement during this time as it may take a little while for the transaction to fully go through.
If you see a charge but don’t have an active subscription, please start by checking your account for any recent activity or trial memberships. If you still have questions, reach out to our customer support team through the contact form on our website, providing details about the charge for further assistance.
If you're unable to obtain a refund directly from Soothe Our Souls, consider reaching out to their customer service team again for further assistance. You may also escalate your inquiry within their support system for additional options. Reviewing your account details and previous communications can provide helpful context when discussing your situation.
If Soothe Our Souls refuses to issue a refund, consider reviewing the refund policy again for any specific stipulations or conditions. You may also want to reach out to their customer support for further clarification or to discuss your request in more detail. Additionally, checking your account details for any related communications or updates might provide more insight.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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