How to Get a Soothr Refund

• Order Confirmation Number: Have your unique order ID ready, which you received via email after your purchase.
• Account Information: Gather your registered email address and any associated username for your Soothr account.
• Payment Details: Be ready to provide information about the payment method used, such as the last four digits of the credit card or the PayPal transaction ID.
• Service Details: Document specific details about the service received, including the date and time of appointment/service provided.
• Reason for Refund: Clearly articulate the reason for requesting a refund, as Soothr may require this for processing.
• Email Correspondence: Include any previous communications with customer service regarding your request or issues experienced.
• Screenshots or Documentation: Prepare any relevant screenshots or documents that support your claim, such as service agreements or promotional offers.
• Cancellation Policy Reference: Familiarize yourself with Soothr’s cancellation and refund policy to ensure that your request aligns with their terms.

*Working days are Monday to Friday, and don't include public holidays.

At Soothr, we strive to provide a seamless and satisfying experience for our users. As a wellness platform that connects individuals with qualified health professionals through various services, understanding your rights regarding refunds is important. Below are specific situations where you may qualify for a refund based on your interactions and subscription management with Soothr.

• Canceled Appointments: If you have pre-paid for a session that you were unable to attend and you provided a notice of cancellation in line with our policy, you may be eligible for a refund.
• Service Dissatisfaction: If you feel that a session did not meet your expectations, you may inquire about a refund based on the service level agreement in place.
• Subscription Changes: Users who modify their subscription tier or switch from one service to another may have eligibility for prorated refunds, depending on the timing of the change.
• Billing Inquiries: If you notice an unexpected charge that does not align with your chosen subscription or service plan, contacting customer support may clarify your billing details and eligibility for adjustments.
• Account Management Issues: Users experiencing difficulties accessing their account or sessions due to technical issues may also inquire about potential refunds for affected services.

For more detailed information regarding your specific situation, we recommend reaching out to our customer support team.

At Soothr, our focus is on providing professional wellness services, including therapy sessions and workshops, to help individuals achieve their mental well-being goals. However, scenarios sometimes arise where users need to clarify billing or request refunds. Below are a few real user scenarios demonstrating successful refund claims within our supportive environment.

• Sandy booked a personal therapy session that she had to cancel last minute due to a family emergency. After reaching out to Soothr’s customer service, she received a prompt response and was able to receive a refund for the session, following our flexible cancellation policy.
• Mark realized that he had accidentally purchased a subscription package for a workshop he was unable to attend. After contacting Soothr's support team, he explained the situation and requested a refund. The team reviewed his case and processed the refund swiftly, showing understanding and support for his circumstances.
• Lisa had signed up for a monthly subscription but found that her schedule no longer allowed for participation. She reached out to customer service to inquire about changing her plan. The support team not only assisted her with the change but also facilitated a refund for the unused portion of her previous subscription, making the transition seamless.
• Jason experienced a scheduling conflict and missed a pre-paid workshop. He reached out to Soothr's customer support to discuss the situation. They reviewed his case and honored the refund request based on their cancellation policy, ensuring he felt valued as a customer.

Tracking your refund status with Soothr is a straightforward process thanks to the various communication channels and tools we provide. By following these steps, you can efficiently stay updated on your refund progress.

• Check your email: Soothr sends automated email updates regarding your refund status. Look for emails with the subject line "Your Refund Update" to get the latest information on your request.
• Use the Soothr app: If you have the Soothr mobile app, you can track your refund directly from your device. Navigate to the "Account" section and select "Refund History" to view the status of your refund requests.
• Visit your account dashboard: Log into your Soothr account on our website and head to the "Order History" section. Here, you can find detailed information about your refund, including dates and amounts.
• Check the billing section: In your account settings, the "Billing" section provides a summary of your transactions, including any pending refunds, allowing you to monitor the progress easily.
• View refund progress: For each refund request, Soothr provides a status indicator, such as "Processing," "Approved," or "Completed." Make sure to note these status updates to understand where your refund stands.
• Contact customer support: If you're unsure about your refund status, you can reach out to Soothr's customer support team directly through the app or website. They can provide real-time information regarding your refund status.